SUMMARY:

• Accomplished in utilizing Agile and Waterfall Project Management methodologies to manage the successful implementation of medium to large projects incorporating Software Development Lifecycle Processes as well as Six Sigma DMAIC Methodology. Adept in portfolio management, business process modeling and design, and developing and implementing strategies for solutions that achieve consensus among key stakeholders across the organization.
• Resourceful, creative problem - solver with proven aptitude to analyze and translate complex customer requirements and business problems to implement innovative custom solutions with the ability to work independently and a team environment with minimal supervision.
• Solid process/project experience relating to: systems, procurement, purchasing, human resources, finance, etc.
• Exceptional interpersonal communicator who effectively interacts with clients and all levels of management

Proficient in the following: MS Project, MS Visio, MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), HP Application Lifecycle Management (ALM) Quality Center Edition, MS SQL Server 2012, Team Foundation Server (TFS), Mainframe (User), Oracle Business Suite (User), PeopleSoft (User), SAP (User), Windows XP, 7 and 8, Novell, CaliberRM, Ariba (Spend/Contract Management Software), Nexus, SharePoint, SnagIt and SnagIt Editor, JIRA, CA Clarity PPM, Blueprint (Requirements Definition and Management Software) and ARIS Process Modeler

PROFESSIONAL EXPERIENCE:

Confidential

Assistant Vice President, Senior Specialist

Responsibilities:

• Lead business process modeling, design efforts, and procedure documentation standardization for the remediation of Centralized Regulatory Reporting (CRR) FR Y-14Q/M Self-Identified Audit Issues (SIAIs) and Federal Reserve Board (FRB) Exam Findings categorized as Matters Requiring Immediate Attention (MRIAs) and Matters Requiring Attention (MRAs).
• Facilitate efforts to track and manage the resolution of FR Y-14Q/M issues identified via Internal Audit, SIAIs, MRIAs, and MRAs to ensure effective gathering of evidence while confirming adherence of key controls and/or appropriate enterprise policies.
• Plan, execute and manage work efforts specific to organization-wide effectiveness of internal controls for high risk regulatory reporting ensuring process and control design assessments are performed to mitigate all identified risks.
• Led Project Management efforts to integrate the Centralized Regulatory Reporting (CRR) FR Y-14 Q/M Team with the Confidential Enterprise wide Data Gap Remediation Project to ensure effective tactical closing and strategic closing of issues impacting the development of FR Y-14 Quarterly and Monthly (Q/M) Federal Reserve Board (FRB) Schedules. Collaborated with the Enterprise Data Management Team to develop and/or refine Data Quality Control and Governance Standards specific to the CRR FR Y-14 Q/M Team.
• Facilitated defining and developing the CRR FR Y-14 Q/M Issue Risk and Control Enhancements (IRC) Management Processes and Procedures. Assisted with defining standard CRR FR Y-14 Q/M Team Materiality Thresholds identifying components, mechanisms, risks, issues, and measurement including escalation paths.

Confidential

Senior Business Systems Analyst

• Served as a primary interface between technology teams, Credit Risk and Market Risk areas within the Finance Solutions Strategy Department responsible for assembling and documenting project requirements for Confidential Risk Management Applications. Partnered with business groups to assess IT needs and facilitated project planning and budgeting for analysis, requirements validation and testing tasks; while maintaining effective knowledge of the business environment and processes of assigned groups and their associated system applications.
• Mitigated significant risk and expanded project opportunities by designing and/or re-engineering Risk Management processes. Facilitated technical feasibility sessions to evaluate business system requirements, define system capabilities and recommend appropriate solutions to solve for known and potential business issues.
• Translated functional requirements into test scripts through mapping test plans to functional and technical requirements while validating functional requirements through implementation. Facilitated user acceptance test sessions with business users, assigned defects to appropriate project team members and tracking resolution to completion.

Confidential

Project Manager/Senior Business Systems Analyst

• Served as the Technology Delivery Lead managing project design and implementation efforts in conjunction with creating process designs, data flows, and defining support procedures and implementing release management procedures. Facilitated efforts with business partners, lines of business and vendors to define strategies for technical solutions ensuring that Federal Reserve Bank (FRB) requirements were met by leveraging data analytics and existing system infrastructure.
• Determined and documented end-to-end design requirements for projects within the Wholesale Credit Data Management Technology Commercial Real Estate (CRE)/Stress Test Program driving and participating in the design, development and implementation of large and complex enterprise wide applications. Facilitated efforts with developers and testers to ensure requirements and functional designs were translated accurately into working technical designs and that test plans and scripts serve customer needs.

Confidential

Senior Business Systems Analyst

• Served as a liaison between the Windstream business community and the IT organization in order to define business drivers involving SFA/CRM technology and translate them into functional and non-functional requirements.
• Facilitated the development of logic for new Salesforce.com platform system utility, devised logic procedures, and prepared data and process flow diagrams. Developed requirements ensuring technical feasibility around the automation of manual processes to maximize scalability and efficiency.

Confidential 

Senior Business Systems Analyst

• Performed as a liaison between the business and technology development to ensure that the business expectations for systems functionality are accurately interpreted by technology development into system requirements. Managed Requirement Change Request Process ensuring appropriate approvals, version control, and publication of requirements.
• Served as Online Banking Subject Matter Expert focal towards Deposit Account Opening, Login Authentication and RSA while maintaining Fidelity system knowledge of Retail Online Banking Applications including PD Teller and WebCSR. Ensured compliance with architectural requirements and security/privacy policies while effectively communicating “Voice of Customer” (VOC) to the development team for requirement clarifications and support Technical Analyst Team for development of mid-level designs.

Confidential

Project Manager/Business Analyst

• Performed as a hybrid project manager/business analyst for a leading regulatory compliance consulting firm involved with implementing a SQL Server 2008 and .NET (WinForms) based system utilized by 2000+ users (1600+ concurrent users) performing 1.1 million transactions per day for an independent foreclosure review of a large mortgage servicer. The system included a 700 GB database with full-text search and BLOB storage supporting up to 10 concurrent instances.
• Led efforts to define strategy, integration, security, infrastructure, architecture, and software requirements for a custom and configurable Workflow Management System that included a dynamic expression evaluation engine which supported an infinite number of roles and work queues.
• Drove end to end project schedules for multiple project efforts and ensuring team member accountability for commitments, milestones, resources, and deliverables. The average development cycle over the course of the project was 2.5 weeks. Managed efforts and resources during User Acceptance Testing and Post Production Validation while developing end user training programs and system testing.

Confidential

Senior Business Analyst

• Executed defined test strategies and processes to validate system and international subsystem output for Midas Plus, IBIS, RPM, OPICS, and Tradeworks enhancement implementations within the International Operations Recon/Control Group. Partnered with virtual/offshore technology teams (London) and reconciliation teams to facilitate issue resolution of non-balanced items/transactions and root cause analysis.
• Developed and maintained project artifacts to facilitate management’s ability to monitor progress of all International Operations reconciliation projects. Facilitated efforts to reengineer processes to report data reconciliation/validation results to project team members and verify cumulative balances in the Trial Balance Summary and Trial Balance Detail files used in Multi-Currency Account (MCAs) transactions to ensure that all money movement is accurately captured in UAT environments.

Confidential 

Senior Business Analyst

• Acted as SME for the following vendor-owned Banking Applications: WebCSR, PDTeller and Epitome. Identified the business needs of Banking champions clients and stakeholders to help define technology solutions to business defined problems.
• Documented current and future state business process and information flow maps. Developed detailed BRDs and FRDs in conjunction with facilitating quality assurance plan development ensuring quality parameters and expectations for deliverables.
• Coordinated efforts with the QA Team to facilitate root cause analysis to identify current state banking process inefficiencies.
• Acted as Service Manager for Banking Call Center Operations while position was vacant. Facilitated defining of Warm Transfer Processes/Procedures for all Banking Services (Deposits and Lending) as well as Retirement Services.

Confidential

Senior Business Analyst

• Represented the Operating Lifecycle Project Team as the Controls and Integration liaison for all associated Basel II projects. Reengineered the Basel II System/Data Flow Change Control Process and developed process documentation reflecting the enhanced process while leading quality assurance effort for all documentation developed.
• Established traceability to ensure that all business requirements were aligned to Basel II requirements as defined within the U.S. Final Rule Section 71 Part VIII Disclosure Requirements
• Created Basel II Data Control Template to establish controls and documented all data handoffs within the Risk Management Basel II Operating Lifecycle.
• Developed plan for establishing the Ally Basel II Data Control Framework which articulated the locations, timing, and activities along with the data paths within the Operating Lifecycle for Basel II compliancy.
• Identified solution/initiative interdependencies and ensured that solutions were designed according to documented business requirements.

Confidential

Senior Business Analyst

• Active with formulating solutions and possible alternatives to meet defined specifications for Lowes.com stakeholders. Identified solution interdependencies and validate that the solution meets documented business requirements.
• Created and maintained Business Requirements Documents and Business Solution Documents (BRDs and BSDs), website wireframes, business process flow diagrams, project proposals, use case documentation and developed WBSs/Project Plans as required. Facilitated User Acceptance Testing (UAT) planning and execution along with ensuring that requirement traceability occurred throughout the program/project lifecycle.

Confidential

Business Analyst

• Represented the eComm Technology Team as the Technology-Business liaison on projects as assigned in conjunction with providing Online Banking (OLB) Release Management monitoring support ensuring effective issue management during each OLB release cycle.
• Developed project charters and define Critical to Quality Specifications (CTQs) for the LOBs and Online Banking Technology Partners; created and maintained the Business Requirement Documents (BRDs) and facilitate the development of WBSs/Project Plans. Developed use cases and germane business process flows representing all system environments. Developed weighted scorecards to facilitate the selection of Multi-Variate Testing and Web Analytics vendors.