Head of Information Technology

Accomplished Director of Technology with extensive knowledge of technologies within various corporate settings. Exhibited success developing Networks, System Security Protocols, User Support Programs, Root Cause Analysis, and Technology-to-Business Alignment. Motivated, results-oriented candidate with the noted ability to increase system uptime, increase productivity and to reduce technology-related costs. Confident management skills, able to create and lead a cohesive team. Excellent written and verbal communicator, focused on establishing a good rapport with colleagues, clients and vendors to ensure bottom line success.

IT Departmental Leadership
IT Business Strategy Alignment
Web Development/e-Commerce

Network Infrastructure
Data Center Management
Business Continuity/Disaster Recovery

Budgeting and Financial Planning
Complex Problem Solving
Vendor and Contract Negotiation

Professional Experience

Confidential,Calabasas, CA August 2011 to Present
­­­­­­­­Director of Information Technology
Oversee and direct efforts of fourteen staff members in the healthcare, insurance and credit card debt collection area with lines of business including Workers Compensation, Legal, Insurance, Self Pay, Third Party Liability, Early Out and Subrogation. Management of Call Center Telecom, Network, Programming, Data Processing, Help Desk and Special projects.

Key Accomplishments/Responsibilities:

• Implementation of Enterprise ShoreTel VoIP solution utilizing MPLS connectivity with corporate headquarters and branch offices.
• Management of mission critical applications including CSS Impact and Ontario Systems Artiva running on Oracle and Cache databases, respectively.
• Project management including the build out of 70 additional FTEs, MPLS upgrade, Equallogic DR solution, HIPAA and PCI compliance, Mission critical application upgrades and staff development.
• Increase revenues by automating and streamlining processes while reducing costs through vendor replacement and preferential pricing.

Confidential,Valencia, CA

July 2010 to May 2011

IT Manager
Direct Information Technology operations for a $110 million dollar company providing healthcare and medical supplies to customers across the country. Oversee distribution center computer systems shipping 50,000 packages a month. Supervise efforts of seven direct reports in a highly automated and controlled environment.

Key Accomplishments/Responsibilities:

• Network refresh including virtualization of servers, AD/Exchange and VoIP phone system upgrade.
• Established accountability of staff and project management to ensure projects are completed on time.
• Created Business Continuity and a Disaster Recovery plans utilizing a co-location.
• Launched four new out of state offices including a secondary call center location to support growth.

Confidential,Encino, CA

September 2007 to July 2010

Director of Information Technology
Chief Compliance Officer for a world famous movie company in the entertainment industry operating 22 theatres and 120 screens. Ensured all systems functioned as required by PCI Level 1 Compliance. Managed IT staff of eight, including six direct reports and two independent consultants, ensuring that projects were completed within the structured developmental cycle and time constraints.

Key Accomplishments/Responsibilities:

• Maintained 99.999% uptime for mission critical applications of Radiant Systems POS and Filmsystem (Oracle) in a 24/7 environment through use of fault tolerant and high-available solutions.
• SME PCI DSS Compliance. Analyzed technology systems to ensure all systems function as required by PCI Level 1 Compliance. Created, distributed, and maintained security policies and procedures.
• Eliminated penalties of $50k per month by becoming and remaining compliant.
• Administer tools including Nessus, Snare, Kiwi Syslog Server, Verizon Security monitoring and reporting.
• Enlisted the collaboration of various business units and management teams to expand the company’s use of technology and automation, enhancing overall operations.
• Implemented HelpStar ITIL helpdesk application, a 24/7 on-call technical support system, which ensured technological incidents and issues were reported and resolved 50% faster.

Confidential,CA

September 2006 to August 2007

Director of Information Technology
Provided strategic vision and planning for a multibillion dollar nationwide commercial real estate firm. Led and managed IT team of six professionals, including four direct reports and two consultants. Contributed to general business planning with regards to technology and systems required to maintain company operations and competitiveness while promoting growth.

Key Accomplishments/Responsibilities:

• Developed, implemented, and maintained policies specifically for SOX in preparation for taking the company public.
• Stabilized and permitted growth to the IT infrastructure by designing and maintaining data center operations, messaging systems and storage management.
• Responsible for $500k operational budget.
• Implemented and maintained Yardi (SQL based) and Epicor (ERP) mission critical applications.
• Increased systems uptime from 98% to 99.9% increasing productivity and reducing costs through the use of technology.
• Oversaw Shoretel VoIP MPLS installation at corporate office and regional sites including integration with Yardi and Unified Communications.

Confidential,CA

August 1999 to September 2006

Lead Network Engineer
Led the efforts of seven technical-support personnel for the largest Real Estate Investment Trust (REIT) in Southern California holding over eighteen million leasable square feet of office space. Created a secure infrastructure whichpermitted the company\'s 500 users, across 80 buildings, to effectively communicate. Accumulated four years of SOX compliance experience, using the COBIT standard for auditing of financial and networking systems.

Key Accomplishments/Responsibilities:

• SOX (COBIT) Compliance. Analyzed technology and financial systems to ensure all systems function as per SOX requirements. Created, distributed, and maintained security policies and procedures.
• Administrator of MRI, Argus, Citrix farm serving 440 users across 79 remote locations and home offices.
• Built and managed Emergency Executive Office (EEO) for Business Continuity and Disaster Recovery. Use of replication services, Iron Mountain and performed monthly tests.

Technical Expertise

• Implemented hardware and software including: HP/Dell Servers, Barracuda, Radiant, Spam/Email Filtering, Shoretel VoIP, Windows Enterprise Server, Active Directory, Impact, Artiva, Yardi, MRI, Argus, Exchange Servers, Office Suite, Interwoven iManage, SQL, Backup Exec, iPrism, NAS/SAN storage, RSA SecurID, Onyx CRM.
• LAN/WAN administration, VoIP, MPLS, Help Desk management, Remote connectivity, Citrix, ITIL.
• Security Expert: Sarbanes-Oxley (SOX), Payment Card Industry Data Security Standard (PCI DSS) Compliance, VPN, IDS/IPS, Cisco Firewalls/Routers/Switches, WatchGuard, Wireless Access. Ensure confidentiality/reliability of company data, proprietary information and intellectual property.
• Created and maintained relationships with vendors including: Verizon, TWC, AT&T, BofA Merchant Services, Shoretel, Radiant Systems, Movietickets, Calnet, Yardi, Intuit, Iron Mountain, Dell, and Cisco.

Education

Microsoft Certified Systems Engineer (MCSE)
Cisco Certified Network Associate (CCNA)
Continuing Education—Conference Attendance (MRI, Yardi and Radiant)

Bachelors of Science in Information Systems