SUMMARY:

• Successful and proven project manager with extensive experience delivering enterprise level projects to completion, driving business value and exceeding customer expectations while staying within budget.
• A turnaround expert, able to take IT projects that are behind schedule and over budget and drive them to completion within established cost models.
• Over 12 years of Client Executive and CIO responsibilities with companies ranging in sales from $300M to $41.5B.
• Responsibilities included developing and executing enterprise projects from initiation to project closure.

TECHNICAL SKILLS:

• Program Management
• Transition/Transformation Management
• IT Delivery Services
• Strategic Planning
• Quality Control
• PMBOK
• Agile/SCRUM
• MS Project
• SharePoint
• JIRA
• Waterfall Processes
• Service Desk Startups
• System Development Life Cycle (SDLC)
• ITIL Implementation
• ERP Implementation (SAP, Oracle)
• Productivity Improvement
• Cost Reduction Programs
• Audit and Compliance (SOX, COBIT).

PROFESSIONAL EXPERIENCE:

Confidential, Ann Arbor, Michigan

Project Manager

Responsibilities:

• Supported project staff.

• Planned and coordinated project scheduling, budgeting and administrative tasks.
• Updated necessary tracking systems to ensure project and program status maintained with complete accuracy.
• Kept Management informed regarding progress of all project coordination activities.
• Alerted Management of problems/conflicts relating to the execution of assigned projects.
• Created and distributed correspondence relevant to team, project and program for both internal and external distribution.
• Responsible for creation and close out of projects.
• Developed and maintained accurate and complete files for projects and programs; continued to monitor for integrity and completeness.
• Obtained and ensured commitment to schedules from necessary team members.
• Performed wide variety of administrative duties as required to support project completion .

Confidential, Dearborn, Michigan

Project Manager

Responsibilities:

• Defined project scope, schedule, cost, resources, quality, and deliverables in collaboration with Ford Management.

• Directed and managed project development from beginning to end.
• Developed full-scale project plans and associated communications documents.
• Communicated project expectations to team members and stakeholders in a timely and clear fashion.
• Forecast & Actualized System of Record.
• Determined and assessed need for additional staff and/or consultants during project cycle.
• Set and continually managed project expectations with team members and other stakeholders.
• Delegated tasks and responsibilities to appropriate personnel.
• Identified and resolved issues and conflicts within project team.
• Identified and managed project dependencies and critical path.
• Planned and scheduled project timelines and milestones using appropriate tools.
• Tracked project milestones and deliverables.
• Developed and deliver progress reports, proposals, requirements documentation, and presentations.
• Performed Risk Analysis on all projects.
• Proactively managed changes in project scope, identified potential crises, and devised contingency plans.
• Defined project success criteria and disseminated them to involved parties throughout project life cycle.
• Motivated project team members and contractors to take positive action and accountability for assigned work.
• Built, developed, and grew any business relationships vital to project success.
• Conducted project reviews and created recommendations in order to identify successful and unsuccessful project elements.
• Collected best practices and tools for project execution and management.

Confidential, Midland, MI

Project/Delivery Manager

Responsibilities:

• Enterprise software savings in excess of $8M/annually.

• Successfully migrated Client’s 50 servers and WAN to new data center in Plano, TX.
• Led Applications and Infrastructure Teams throughout entire project and post-implementation support.
• Oversaw change and issue management with client and escalated issues when appropriate.
• Customer satisfaction. Assumed leadership responsibility of troubled project and turned it around to be delivered on time and within new agreed upon timeline.
• Streamlined HR business process which helped Dow become more efficient in dealing with their 80,000 active and 200,000 retired workforce.
• Established applicable rules, regulations, policies, laws and guidelines that impact the HR (IT) area.
• Successfully conducted SAS70 and SOX audit activities.
• Developed new corporate HR policies and standards relating to IT to ensure areas of control operate according to internal standards, external accrediting standards and legal requirements.
• Took over daily operational responsibility of HR’s technical infrastructure and application management activities related to PeopleSoft 9.1.
• Established ITIL standards for Change Management.

Confidential, Northville, MI

Program Manager

Responsibilities:

• Established Company’s PMO office. Oversaw all of company’s internal projects

• Managed client’s data center (40 servers, nine routers, one storage).
• Led Applications and Infrastructure Teams.
• Oversaw change and issue management with client and escalated issues when appropriate
• Major projects delivered included factory automation of company’s five plants, establishing corporate-wide email system and major ERP upgrade for company.
• Led operational staff.
• Developed and maintained annual operating and capital budgets.
• Created company’s first three year strategic IT Plan.
• Counselor and catalyst for Information Technology division and other business leaders in identifying new areas for technology improvements and innovation.
• Organizational leader on highly significant matters related to technical platforms, capabilities, and capacity planning.
• Supported division and organizational level goals and objectives through effective management of staff, budget, priorities to ensure business goals and objectives were met.
• Enabled company to emerge from Chapter 11 restructuring.
• Achieved 6.9 out of 7.0 on Customer Satisfaction Survey (2009, 2010).

Confidential, Warren, MI

Acting CIO/PM

Responsibilities:

• Created company’s PMO and oversaw all internal projects including operational and financial activities.

• Created New Service Desk in Romania and managed personnel.
• Initiated best practices across infrastructure, application and Service Desk.
• Created KPI for all areas of account and tracked results.
• Managed client’s data center (70 servers, 25 routers, 10 Storage).
• Led Applications and Infrastructure Teams.
• Oversaw change and issue management with client and escalated issues when appropriate.
• Successfully managed ERP consolidation project (SAP).
• Successfully managed Enterprise Hyperion implementation which led to significant HR related cost savings.
• Successfully consolidated email system with North America, Europe and Asia.
• Deployed SaaS for company’s major plant factory floor applications.
• Identified and implemented work processes and appropriate changes to improve effectiveness, productivity, and efficiency.
• Created and maintained corporate IT policies and standards related to information technology.
• Hired, trained, and motivated employees including disciplinary actions and terminations to ensure maximization of personnel utilization and productivity.
• Created Individual Development Plans for all personnel.
• Mentored junior associates.
• Responsible for managing daily operations.
• Established strategic relations with company’s vendors.
• Established ITIL standards for Change Management.
• Developed and maintained annual operating and capital budgets.
• Reduced IT operating expenses by 65%.
• Increased productivity by 40%.
• Project overruns reduced by 70%.

Confidential, Pittsburgh, PA

CIO/PM/DM

Responsibilities:

• Developed Technology vision and leadership for the planning and Prioritization of Technology projects.

• Spearheaded new areas for Technology improvements.
• Created New Service Desk and managed personnel.
• Initiated best practices across infrastructure, application and Service Desk.
• Create KPI for all areas of account and tracked results.
• Established ITIL standards.
• Managed client’s data center (45 servers, nine routers, one storage).
• Led Applications and Infrastructure Teams.
• Oversaw change and issue management with client and escalated issues when appropriate.
• Successfully upgraded company’s SAP environment.
• Successfully implemented Lotus Notes Upgrades.
• Successfully refreshed hardware.
• Hired, trained, and motivated employees including disciplinary actions and terminations to ensure maximization of personnel utilization and productivity.
• Managed all IT projects from start to finish.
• Established PMO and implemented PMO standards.
• Led all project related IT activities for mergers and acquisitions.
• Created enterprise standards and technology architecture.
• Developed and maintained relationships with strategic vendors.
• Developed and maintained annual operating and capital budgets.
• Global IT expenses as a percentage of sales dropped from 2.5% to 1.75%.
• Expanded business into Europe and China.
• Enterprise reduction of downtime from 40% to less than 2%.
• IT department was cost neutral first four years.
• Received 2nd highest associate and customer satisfaction in Dell Services.
• No personnel turnover during tenure.