SUMMARY:

• Eight - plus years of technical Project/Program management experience as a leader utilizing both Waterfall and Agile methodologies in datacenter, network, and software design projects.
• Experienced Program Manager responsible for driving multiple projects with local and global stakeholders utilizing teams distributed across various international geographic locations.
• Experienced Project Manager capable of creating project plans, project forecasts, project requirements, change requests, risk assessments, mitigation plans, implementation steps, training, and project post implementation reviews.
• Technical Post Sales consultation experience capable of bridging customer requirements and technical product specifications into customized networked product sales solutions.
• Experience managing projects relating to highly secure network environments, releasing new security designs including; two factor authentication, firewalls, ACLs, monitoring, and other perimeter network features.
• In many roles, produced and delivered QBRs, KPIs, and other project and business management reports. These were presented to senior and executive management, and external customers as required.
• Over eighteen years of experience in the IT field focused on customer satisfaction and cross group collaboration, including direct people management of multiple teams, both US based and off-shore.
• Experience with cloud based Hyper-V Host and Virtual Machine technologies, Domain Controller (DC) and Active Directory (AD), Domain Name Service (DNS), and infrastructure server patching.
• High proficiency with Confidential tools, including MS Office, SharePoint, MS Project, Visio, Visual Studio and MS internal ordering applications/tools.

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Project Manager

Responsibilities:

• Solid communications with sponsors, customers, engineering and third party vendors to migrate customer applications to new hardware.
• Hardware procurement within datacenters.
• Responsible for creating required accounts, tickets, change requests, and monitor daily service ticket activity in TFS.
• Weekly, monthly QBR and KPI reporting based on TFS data. Communicating project progress, changes, and risks on SharePoint created bulletin board
• Introduced and onboarded the team to TFS and SCRUM methodologies
• Create new SharePoint site internal to the team, creating libraries, contact list, check list, and continue administration of user access

Confidential, Redmond, WA

Senior Program Manager

• Work directly with various levels of management at client, both US based and off-shore.
• Created new process for project management for teams in the Confidential Advertisement Center. Reviewed team’s requirements, created custom reports, and trained teams on TFS and ongoing support.
• Lead projects adding, migrating, and decommissioning hardware in Confidential datacenters. This includes fully loaded racks, consisting of network gear (routers, switches, load balancers, and TOR) and servers.
• Supported and involved with migrating customers to the cloud, this includes moving customer from servers to VM

Confidential,Redmond,WA

Program Manager

• Lead teams (US and India) and clients in delivering projects centered on SCOM management using MS Office Professional and Team Foundation Server (TFS).
• Work directly with various levels of management at client, both US based and off-shore providing cross group collaboration and follow up.
• Provide weekly, monthly business reviews (MBRs) and quarterly reports to management for MARS team in the US and India. Storing reports on managed SharePoint site of teams. Responsible for administration.
• Created team goals for the upcoming fiscal year.

Project Manager

• Participate in multiple levels of Capacity Management FY13 planning processes for existing and new hardware for Confidential datacenters worldwide.
• Created hardware SKU management process in coordination with MSIT and GFS teams, management of key customer facing documents.
• Data Center reclamation project; created required documents and gathered customer requirements.

Confidential, Redmond, WA

Deployment Program Manager

• Successful development of customer facing deployment procedures for a new hardware and software based Cloud Computing feature in Confidential datacenters. This included replacing end of life equipment, upgrading software, firmware, and monthly patching.
• Deployed Two Factor Authentication to external client working closely with engineering of 0365, clients, and 3rd party vendor, including off-shore teams.
• Deployed new servers in the 0365 cloud space and transferred VMs for US client, also brought on new China region.

Confidential,Bellevue,WA

Network Program Manager

Responsibilities:

• Managed outstanding orders, customer ad hoc requirements, escalations and progress reports for improving lean project flow management.
• Worked in a team environment emphasizing cross group collaboration and sharing best practices.

Network Program Manager

• Converted Boeing sites in Everett, Auburn and Renton, WA from CAT3 to CAT5e.
• Managed a team of seventeen technicians; responsible for supporting Boeing Washington Northwest, this includes, interviewing, hiring and layoff.
• Scheduled the technical leads, and created weekly and monthly team job and staffing schedules.

Confidential, Kirkland, WA

Project Coordinator

• Organized and created lean processes within company and third party partners. This includes evaluation of current processes and simplifying existing procedures.
• Assisted in launching of SharePoint 2007 (user interface) companywide. Develop and maintain training material, provide training to engineering teams and managers, assist in building out functional pages and document libraries.
• Various tasks that required working with legal and finance teams handling SOWs, following through review of current and new contracts for vendors of team for engineering.

Confidential, Bellevue, WA

Project Manager

• Disaster Recovery, gathered the requirements to deliver on four sites of PRS SLK services. Insuring all documents are complete regarding business continuance, creating Confidential Project plans template to use for each service and monitor their deliveries while using the SIPOC diagram of Six Sigma methodology.
• Confidential Product Code Enhancement, engaged with the multiple teams in delivering upgrades to PRS SLK internal tool. Responsible for creating change requests, updating BRDs as needed for this project.

Confidential, Bellevue,WA

Program Manager

• Logged bugs from hot fixes, QFEs, and content fixes.
• Administrating of the database that managed bug reporting.
• Created flow charts for quick referencing of cross-organization and group responsibilities, key contacts, websites, server and share locations, reviving documents.

Confidential, Bellevue,WA

Operations Administrator

• Logged bugs from hot fixes, QFEs, and content fixes.
• Monitored bugs, following each bug through to closing, giving specific attention to their effect on the live network.

Confidential, Redmond, WA

Program Manager

• Administration of the project management tool, Project Portfolio Management (PPM).
• Published weekly and monthly reports.