SUMMARY:

Results - oriented, award winning, accomplished senior level IT Program Manager with a solid reputation for leading and delivering multimillion dollar digital media and technology projects and programs. Proven ability to enhance business performance, identify and capitalize on opportunities for growth; lead strategic planning initiatives and operationalize ideas through expert oversight of projects and programs. Recognized as a subject matter expert offering over 16 years of experience in project and program management. Adept at managing complex global programs with cross-functional global teams, driving initiatives to improve workflow, providing strategic leadership, building collaborative alliances and developing high performance teams. Excels at partnering with business leaders to integrate functional and technical strategies to meet and exceed business goals.

TECHNICAL SKILLS:

MS-Project, Visio, MS-Office, Agile, Scrum, ITIL, Waterfall, SDLC, Web Services, JAVA, Drupal, JIRA, Basecamp, HTML,DevOps and Clarity

PROFESSIONAL EXPERIENCE:

Confidential 

Senior Program Manager

Responsibilities:

• Worked directly with the COO to provide strategy and operational guidance for the OPS clients.
• Provided project management and support services including program and project planning, scheduling, budget control, analysis and oversight to improve process efficiency, productivity and service optimization for clients.
• Reviewed existing methodologies, ensured adherence to best practices and implemented strategic initiatives to meet the business objectives for the OPS clients.
• Managed large-scale projects including scoping, requirements analysis, and development of detailed project plans, functional test case development, identification of risks and mediation plans, and technical documentation.
• Managed programs to ensure timely delivery of achievements, development of regular reports providing clarity into process.
• Translated customer requirements into concrete strategic and tactical plans, ensuring clarity and understanding by all clients.
• Ensured project landmarks were aligned with company objectives and reported status updates to executive leadership.
• Worked in NDA environments with highly confidential information.

Confidential,Atlanta

Senior Program Manager, Distribution Sales

• Led and managed a team of 10 developers, project managers, offshore resources, QA and a business analysts responsible for the distribution sales applications for Turner Network Sales and International Sales.
• Successfully managed four applications used in the sale and distribution of Turner’s programming services domestically and internationally to cable operators, satellite providers, and other commercial entities resulting in over 60% ($6B) of the revenue to Turner Broadcasting - which was 38% of the Time Warner revenue overall.
• Collaborated with executives, senior management, and governance committees to establish strategies, priorities, and roadmaps.
• Provided vision, problem anticipation and problem solving to the teams involved in project management, business analysis and application development.
• Defined and maintained methodologies, technical standards, change management and compliance policies.
• Oversaw the planning and execution of multiple concurrent projects, from initiation through delivery and stabilization.
• Monitored the quality of deliverables and managed the teams to ensure exceptional performance.
• Reported roadmap and project performance to executive management and other stakeholders.
• Successfully managed multiple projects and releases all delivered on-time with a budget of ~$3M annually.
• Selected to serve on the Project Management Roles and Responsibilities Task Force that redefined the project management job track across the technology organization and reduced the number PM titles and roles from 29 to 5.

Senior Program Manager

Confidential

• Aligned the goals of the AMPT PMO, technology team and CNN.com business customers to standardize processes across the News & Finance organization, including roadmaps and standardized reporting.
• Improved client communication and transparency by implementing monthly meetings with business stakeholders.
• Provided transparency into new project work for key stakeholders and downstream resources by creating and implementing a governance process.
• Partnered with clients and web development to define clear roles and responsibilities across the technical development teams and managers, technical project managers and operational PMs to provide consistency in processes and improve project execution.
• Introduced and trained 240+ resources on the Agile methodology to improve speed of project execution and delivery.
• Created and operationalized the first successful work intake and governance process for CNN Digital (CNN.com), then served on the CNN Digital Executive Committee which allowed the CNN Digital Leadership team and key partners to strategize, evaluate and make decisions on key product and business initiatives.
• Successfully deployed over 200+ projects with a budget of ~$10M annually, including the launch of HLNtv.com and the 2012 Primary Elections on CNN and CNN.com using Agile.

Senior Program Manager

Confidential 

• Performed project, program and portfolio management, coordination, and integration for multiple projects across the Technology, Strategy and Operations project portfolio.
• Successfully led and managed the completion of the following projects and programs of work by managing the various aspects of each life cycle:
• Turner Executive Dashboard Project
• Clarity Partition Collapse & CNN Implementation
• Clarity Enhancements Program
• Digital Ads Program
• NBA Team CMS Prototype Project (Drupal)
• NBA Linear Ad Sales Implementation Project
• NBA Digital Ad Sales Implementation Project
• Provided input into the development and implementation of policies, standards and procedures in business operations and functions for programs and projects.
• Worked closely with all program/project stakeholders to understand business and technical needs and develop solutions that meet those needs.
• Facilitated communication and problem resolution between “technical” and “functional” groups across the different operations groups.
• Requested to lead the project that first introduced the use of Drupal to Turner’s Technology organization and successfully launched the first NBA proof of concept team site using Drupal.
• Selected to serve on the Technology Collaboration Council for Turner’s Global Technology Organization.
• Partnered with the VP of Enterprise Analytics to lead the design and implementation of the portfolio management structure, governance, and process for Turner’s 800+ concurrent technology projects totaling over $200M.
• Successfully led and managed the completion of the 10+ large scale Internet Operations projects including a data center migration, Teradata to Oracle migration, a comprehensive monitoring review and recommendation project and projects for Cartoon Network, Adult Swim, NASCAR, Sports Illustrated and CNN Money.
• Led, mentored and worked alongside project teams consisting of Technology Chiefs, Directors, Engineers and Area Managers.
• Influenced project teams to meet project objectives by praising their efforts throughout the projects, assisting in any tasks when possible and serving their project related needs.

Confidential,Atlanta,Georgia

Project Manager, Global Automated Ticketing/Notification Project

• Responsible for $600K project budget.
• Managed a 30+ team of project managers, strategists, technical leads and architects.
• Developed a high performance team between the two organizations.
• Identified resources, gathering requirements, creating project plan and milestones, financial tracking and management updates for each project.
• Utilized technical expertise to aid in the development of the technical solution and its implementation.

Project Manager, Infrastructure Upgrade Project

• Flawlessly executed 7 major infrastructure upgrades/migrations across 23 Enterprise accounts in the Tivoli Shared HUB environments which were completed on schedule.
• Planned and executed the upgrades/migrations for IBM Tivoli Monitoring (ITM) 5.1.2, TEC 3.8, Tivoli Configuration Manager (TCM) 4.2.1, Tivoli Monitoring for Applications (mySAP.com), Business Integration for Websphere MQ, Messaging and Collaboration (Domino) and Framework 4.1.1 across 23 commercial Tivoli ­-accounts (74 infrastructure servers).
• Contained and resolved all issues without any customer outages.
• Developed upgrades procedures for each upgrade and migration.
• Led all 53 after-hour changes required to execute the project.
• Established a liaison with Tivoli Engineers to analyze and consider project risks at various intervals to ensure safe implementations.
• Managed a 19-member project team and coordinated the work of the Tivoli Engineers and DBA Team.

Confidential

Project Manager

• Managed 16 commercial accounts within a Tivoli shared HUB environment and related projects across the accounts for problem resolution, product upgrades and patches.
• Led and directed the work of three Technical Team Leads, two Sub-Team Leads and six Account Leads.
• Balanced workloads within the sub-teams and across teams and assignments with management.
• Ensured compliance with Confidential PM standards/templates/PM methodologies.
• Collaborated with Technical Team Leads to establish/implement/execute standardized test case scenarios and regression testing methodology for upgrades.
• Worked with Delivery Project Executives to address any/all service delivery issues and proactively apprising management of potential escalations.
• Developed project plans and managing a sub-team as they execute the plans.
• Managed and tracked project plans, host meetings, and scheduling resources for the sub-teams.
• Interlocked project plans with other delivery organizations.
• Reviewed and managed detailed contract deliverables in Technical Solution overview.
• Ensured transition documentation was maintained per project control book methodology.
• Maintained and reported project financials.
• Communicated status reports and project timelines.
• Identified, escalated and tracked delivery issues to resolution.
• Coordinated work for technical dependency areas to ensure project tasks are completed effectively and on time.
• Ensured timely completion of project deliverables.

IT Specialist/Team Lead

• Performed testing and implementation of Tivoli network technology: implement, deploy, configure and support Tivoli Framework, Core Applications, all installed Tivoli Add-on Applications and other applications as specified by customer requirements.
• Coordinated projects that crossed accounts such as upgrades, patches, and fixes.
• Served as focal point for infrastructure problems that affected multiple accounts.
• Maintained hardware inventory by account/tower.
• Provided overall tower/account presentations to upper management on a regular basis.
• Ensured audit readiness for each respective account.
• Managed work requests.
• Performed account over/under labor analysis and proactively apprised management if over-run situations were imminent.