SUMMARY:

• 13 plus years of experience as client facing IT Project Manager/Business Transition Analyst across Airlines, Travel, Insurance and Healthcare verticals (General, dental, vision, trauma & medical) including international assignments in Europe and UK.
• Instrumental in delivering outstanding software solutions:
• Let Confidential make strategic decisions resulting in increased revenues by a very high margin Enabled SAS Airlines & Confidential increase their market share and foray into new countries.
• Excellent at negotiating, facilitating and communicating coupled with analytical, problem - solving and interpersonal skills. Also a travel enthusiast & an ardent booklover.
• Handled end to end project management - discovery, conceptualization, prototyping, Approvals, liaising, estimation, work breakdown, design, Sprint planning, implementation, change management, backlog grooming, testing, deployment, intra company collaboration, UAT, user training, support.
• Managed teams of 10-15 members across various geographies while working on multiple projects using Waterfall, RUP & Agile methodologies.
• Worked on Agile projects using scrum methodology - User stories, proficient with the tools - JIRA, Rally, VISIO, ALM, CQ, VSS, TFS MS Project
• Developed / managed change management life cycle to achieve smooth transitioning of projects by overcoming all the challenges
• Driven estimation and budget discussion/approvals of projects as well as preparation of RFPs.
• Escalating issues in the change Requests as and when necessary, develop Status report of the changes, turnaround plans for any issues/risks, updating it in meetings with Senior Management and Centre of Competency.
• Periodic evaluation of tasks to ensure accomplishment of project deliverables on time
• Setup and manage document repository after getting project artifacts approved and processed
• Obtaining higher satisfaction score for UAT (User Acceptance Testing) of project
• Successfully accomplished delivery in Onsite-Offshore models with focus on project using WBS.
• Expert in conducting end-user interviews, leading requirements gathering sessions, business planning, data analysis, process analysis, business and functional requirements analysis, system design and change management
• Managing stakeholders and ensuring their buy-in by conducting Use case workshops
• Proficient in analyzing business (‘AS-IS’ and ‘TO-BE’) opportunities using GAP Analysis, Risk/ Impact Assessment, Process/ project Feasibility
• Expert in documenting Use Cases, Business Requirements Document (BRD), Vision and Scope Document (VSD), Functional Requirement Specifications (FRS), User Manuals, Traceability.
• Business process mapping to understand and re-iterate the proposed system
• Using prototyping in early stages to verify and validate the requirements
• Creating process flows, use cases, wireframes and mapping with requirements
• Recruiting project team members - staff and consulting engineers
• Identification, and management of user training needs within the defined budget

TECHNICAL SKILLS:

Modeling Tools: UML, MS VISIO, BPMN

Requirements Management: Rally, VSTS, JIRA, Rational Rose, Requisite Pro, Rational Suite.

Project Methodologies: Agile/Scrum, Waterfall, Rational Unified Process (RUP)

Testing Tools: Rational Clear Quest, ALM (HP-QC), Bugzilla, SPAR

Version Control Tools: MS -VSS, Team Foundation Server (TFS), Clear case

Pr Project Management & Reports: MS Project, Tableau

Database: SQL Server 2008/2012, MS Access

Software: Microsoft Office Suite (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager / Sr. Analyst

Responsibilities:

• Worked in the Agile methodology-using Scrum, which has its primary focus on the management part of the software development in small iterations of four weeks’ sprint.
• Managed the sprint releases, sprint planning, daily stand ups, grooming & planning sessions with team in JIRA using Scrum methodology.
• Responsible for change management, negotiations and getting stakeholder approvals
• Involved in workload calculation and estimation of work orders of the team using MS project
• Spearheaded the client meetings with the business heads and account managers
• Active participation at the time of project proposal and team selection
• Involved in project budgeting, planning, project scheduling, risk analysis and management
• Liaison with the business and IT PMO community, and ensuring proper documentation is in place
• Working with the managers across all departments to ensure
• Interacted and arranged meetings with actual users to understand changes in requirements for the new product - Flight + Hotels combo.
• Gathered Business Requirements from the Subject Matter Experts (SMEs) of other individual products - Flights and Hotels.
• Manage & coordinate project activities with business users, development, QA and validation teams to ensure that business requirements are accomplished within stipulated project timelines.
• Responsible for gaining a very satisfactory UAT from the Client and providing user training for the team of the client. Participated in the logical and physical design sessions and developed design documents.
• Used MS Visio for process modeling, process mapping and business process flow diagrams.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Led the testing team for System Testing and User Acceptance Testing.
• Worked with quality control teams to develop test plan and test cases.
• Worked as a liaison between the business and technology department.

Confidential

IT PM / Principal Consultant

• Managed multiple business functions including project management, client communication, management, operations, etc.
• Effectively handled project communication with senior management and centre of competency
• Responsible for conducting stakeholders meeting and doing workshops to get the client buy-in.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system
• Conducted workshops, interviews, one to one meeting with users at all the levels from all the departments
• Managed the sprint releases, sprint planning, daily stand ups, grooming & planning sessions with team using Scrum methodology.
• Responsible for change management, negotiations and getting stakeholder approvals.
• Involved in workload calculation and estimation of work orders of the team using MS project
• Spearheaded the client meetings with the business heads and account managers
• Active participation at the time of project proposal and team selection
• Involved in project budgeting, project resource planning & project scheduling using MS Project
• Liaison with the business / IT PMO community and ensuring proper documentation is in place
• Working with the QA manager to ensure timely execution of test cases so as to arrive at the test summary reports
• Manage & coordinate project activities with business users, development, QA and validation teams to ensure that business requirements are accomplished within stipulated project timelines.
• Responsible for gaining a very satisfactory UAT from the Client and providing user training for the team of the client.
• Provided documentation to the development to make them understand the business in JIRA.
• Provided training to the QA team and development teams about business needs in detail apart from providing them SRS and FRD
• Created RTM (Requirements traceability matrix) to cover all the Use cases and test cases with respect to requirements
• Explored different software systems and databases in order to design a possible solution and identifying vital data points/elements.
• Participated in the logical and physical design sessions and developed design documents.
• Used MS Visio for process modeling, process mapping and business process flow diagrams.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Led the testing team for System Testing and User Acceptance Testing.
• Worked with quality control teams to develop test plan and test cases.

Confidential

Project Manager & Onsite - Offshore Point of contact

• Worked in the Agile methodology-using Scrum, which has its primary focus on the management of the software development in small iterations of four weeks’ sprint.
• Created user stories for all the release, sprint planning, daily stand ups, grooming & planning sessions with team.
• Involved in project budgeting, auditing, project resource planning, project scheduling, risk analysis and management
• Conducted Gap Analysis and created an AS-IS workflow to create a robust system
• Facilitated cross-team meetings with committees from Operation and Development to allow different stakeholders to communicate their interests /concerns and document MoM.
• Spearheaded the client meetings with the business heads and account managers
• Active participation at the time of project proposal and team selection
• Involved in project budgeting, resource planning, scheduling, risk analysis and management
• Liaison with the business and the IT community and ensuring proper documentation is in place
• Arranged meetings with actual users to gather business requirements for the new product
• Used MS Visio for process modeling, process mapping and business process flow diagrams
• Manage & coordinate project activities with business users, development, QA and validation teams to ensure that business requirements are accomplished within stipulated project timelines.
• Responsible for gaining a very satisfactory UAT from the Client and providing user training for the team of the client.
• Participated in the logical and physical design sessions and developed design documents.
• Facilitated creation of RTM (Requirements traceability matrix) to cover all the Use cases, design documents, code reference and test cases with respect to requirements
• Created prototypes and visual artifacts like DFD, flowchart, and process flow diagrams

Confidential, California

Project Manager & Onsite-offshore Coordinator

• Spearheaded the client meetings with the business heads and other stakeholders.
• Active participation at the time of project proposal and SRS creation
• Facilitated cross-team meetings with committees from Operation and Development to allow different stakeholders to communicate their interests and concerns and documented MoM
• Conducted meetings with users to understand the workflow of the business and their processes
• Created user stories for all the release, sprint planning, daily stand ups, grooming & planning sessions with team.
• Involved in project budgeting, auditing, project resource planning, project scheduling, analysis and issues management
• Liaison with the business and the IT community and ensuring proper documentation is in place
• Manage & coordinate project activities with business users, development, QA and validation teams to ensure that business requirements are accomplished within stipulated project timelines.
• Participated in the logical and physical design sessions and developed design documents.
• Involved in project budgeting, auditing, project resource planning, project scheduling, risk analysis and management
• Conducted Gap Analysis and created an AS-IS workflow to understand the the existing system
• Facilitated creation of RTM (Requirements traceability matrix) to cover all the Use cases, design documents, code reference and test cases with respect to requirements

Confidential, Chicago

Project Manager & Single point of contact (SPOC)

• This project deals with the Health Insurance Sector and specifically with Confidential (BCBSA) based in Chicago, USA. Confidential Plans were founded to cover hospital expenses, while Confidential Plans were founded to cover the costs of physician services.
• Collectively, these Plans provide healthcare coverage for more than 93 million people in all 50 states.
• Confidential deals with making the 40 Health Plans across USA feel like one national carrier.
• It enables the member to travel to any state in USA and get the coverage necessary to visit any physician under the contracted rates by the local blue’s plan, is hosted by the BCBSA & used by all the 40 different.

Confidential, North America

Project Manager & Coordinator

• The Underwriting Quality Assurance (UQA) Workstation is essential for supporting Technical Center's Strategic Imperatives, including Technical Price, Reduction in Underwriting Leakage and Underwriting Excellence and encompasses the Quality Review Development & Maintenance, Quality Review Completion, File Selection & Demographics, Quality Improvement Recommendations / Tracking Security & Quality Communication & Knowledge Center.

Confidential, North America

Project Manager

• This is a project to replace the existing mainframe ACCESS For Risk Managers (ARM) systems with new RiskACCESS (v2) screens and detail claim data for external customers / users of Risk Intelligence.
• By changing the view and navigation, the customers were more in line with their other Internet-based products and the system is more appealing as it will provide a consistent user experience.

Confidential, North America

Project Manager

• This project deals with the Absence management system and Return to work process for those employees whose employers have Confidential North America as their Insurance provider.
• It deals with the Pre-injury planning, Injury management, calculation of lost productivity along with the tools to develop Physical job demands and transitional work assignment from respective databases.