SUMMARY:

• Over 16 years of overall IT experience including 6 years of experience as a IT/ERP/CRM/E - Commerce/Web Development Project Manager in managing and delivering high impact ERP (SAP, Oracle), CRM (SAP, Salesforce, Microsoft Dynamics), Enterprise (J2EE, .Net, Big Data, Middleware etc.), Cloud related Business and IT solutions including various End-to-End Cross Country Implementations, Roll outs, Upgrades, Post go-live Support projects
• Have experience in all phases of SDLC, ITIL and have proven track record in leading IT/SAP/Web application projects on-time and in-budget completion using ASAP, Waterfall, Agile methodologies using Microsoft Project and Visio
• Strong experience in project scoping, planning, cost estimation, budgeting, scheduling, execution, change management, cutover, project roll outs, post "go live" support, production support, warranty, and maintenance.
• Demonstrated project leadership skills with the responsibility of managing project teams spread over onsite and offshore spanning multiple countries and cross functional teams by managing the operational, financial and technical aspects of the project by leveraging the technical, business and financial acumen and working under pressure and coordinating in a fast-paced environment
• Expertise in Creating and executing Project work plans, schedules, Business case and managing project finances ($50 K - $1M) in the form of forecasting, Actual and variance analysis and have experience in Risk planning, monitoring and handling
• Strong experience with Release Management, Cut-over planning with best practices using Configuration Management for the successful go-live of the project.
• Expertise in Quality Assurance and Control as a Project Manager with emphasis on detailed testing strategy, design, planning, audit, SOX compliance, and execution with multiple projects (including complex/high visibility M&A projects), cross-functional teams in a large matrix organization environment.
• Strong functional and work experience in ERP in SAP (CRM, SD, MM, FICO, BI, ABAP), Oracle (FI, Manufacturing, HRMS), SAP CRM and Salesforce (Enterprise Sales, E-Commerce, Call Center, Mobility/Fiori/S4 HANA, J2EE/.Net, Informatica/Tibco, Sharepoint, HP QC tools
• Excellent communication and interpersonal skills with problem solving abilities, effective in working independently and as an exceptional team player. Strength in building consensus. Ability to work effectively with external vendors, across organizations and levels, from executives to functional and IT teams.
• Fast learner with ability to embrace new tools and technologies, ability to solve issues quickly, drive projects and meet deadlines. Committed to assigned responsibilities and constantly seek ways to improve quality deliverables and artifacts.
• Good business knowledge and experience in Banking, Insurance, Manufacturing, Retail, Finance & Accounting, Oil & Gas, Pharmaceuticals, Telecom, Utilities domains

TECHNICAL SKILLS:

ERP/CRM: SAP (ECC 6.0, CRM 7.0, HANA, Hybris), Oracle Fusion, Salesforce, MS Dynamics

Languages/DW/DB: Java, ABAP, SQL, PL/SQL, C, C++, SharePoint 2013, TCP/IP, Informatica, Oracle 8i/9i

Operating Systems: UNIX, Solaris, Windows XP/NT/2000/98/95

Internet Technologies: J2EE, .Net, XML, EJB, JSP, ASP, VB, WebLogic, WebSphere

Implementation Methodologies: Waterfall, ASAP, ITIL, Agile Scrum, Hybrid

Tools: Microsoft Project, Visio, Office suite, Service Now, JIRA, ALM QC, Cisco CTI, Genesys, Aspect, NICE

PROFESSIONAL EXPERIENCE:

Confidential,CA

IT Project Manager

Responsibilities:

• Successfully managing the implementation of the Medtronic 24 Hr Help line/StartRight IT projects including multiple Business and IT Initiatives with stakeholders with emphasis on Project Scoping, Sizing/ Resourcing, Design, Realization (Configuration & Development), Testing, Cutover, Deployment, Post-production support, Change request approval process and End user training using Waterfall/ASAP/Scrum Methodolgies
• Interacted with Medtronic Business Leads, Users, IT Business analysts and facilitated the work shops to understand existing Business processes and gathering the functional requirements for the implementation of 24Hr Helpline, StartRight functionalities using ERP, CRM, J2EE, for E-Commerce, Sales Orders, Patient Health Insurance, In-House Repairs, Returns, Campaigns, Delivery, Billing functions and Logistics integration with ECC, Salesforcee, GE Insurance systems
• Analyzed user business requirements and processes and supported project leadership in determining project costs and performed management responsibilities, including performance reviews, task delegation, project scheduling and onboarding of the FT and contract resources
• Managed and guided the functional team in due dilegence of the Business requirements including AS-IS study and designing the TO-BE Business process flow, Business Blueprint and Functional specifications for various Medtronic Business processes
• Built synergy between teams, partners, clients and leadership to support strategic business objectives across complex environments and managed the vendor/resource management to onboard critical external resources to aligh to the project both at onsite and offshore (India, Philippines) and coordinated development, testing, change/release management, deployment and cutover
• Track key project deliverables, deadlines and dependencies across multiple Global Business Initiatives/Teams including coordination of day-to-day core project team activities, Risk and Issue management/mitigation plans and task prioritization; primary contact and escalation lead between Corporate Leadership, IT and Development teams
• Worked closely with internal audit team to make sure configuration were completed with SOX compliance rules and regulation
• Ensured quality delivery through project management of unit, system, integration and user acceptance testing with technical and business team members.
• Prepared Cutover plan and Conversion activities for SAP and non-SAP environments for Dry Run, Integration Test, User Acceptance Test (UAT) and Go-Live
• Support executive alignment communications, to include steering committee presentations, briefings, and workshops

Environnent: ECC 6.0 (SD, MM, FI/CO, BW), HANA, CRM (SAP, Salesforce), J2EE,

Confidential,Minneapolis,MN

Project Manager 

Responsibilities:

• Managed the full life cycle implementation process, including Blue Printing, Realization, Testing, Training, and Go Live support using ASAP methodology
• Performs engagement management responsibilities, including performance reviews, task delegation, and project scheduling.
• Ensured optimal project fulfillment by overseeing all planning phases, including risk identification and mitigation while partnering with senior management for strategic project execution decision-making.
• Planned, prepared and executed the Cutover, by creating a Cutover plan that describes all cutover tasks that have to be performed before the actual go-live
• Set up meetings with cross functional teams and stakeholders to review and discuss new projects/enhancements/requirements, scheduling their priorities based on business needs, monitor and track status for work in progress of key applications
• Developed cost-benefit analyses and ROI assessments to support executive decision-making on proposed IT implementation projects.
• Partnered with project sponsors to define project plans, objectives, scope, schedules, and budgets to optimize cost savings and established project charter and plan, including success criteria while establishing service assurance and ITSM processes.
• Mitigated regulatory risks by ensuring compliance with project scope and contractual protocol.Guide business users and IT team members on SAP functionality and configuration
• Support executive alignment communications, to include steering committee presentations, briefings, and workshops

Environnent: Visio, MS Office, ERP, J2EE, .Net, Sharepoint, Oracle 9.2, Cisco CTI, ABAP, Java, Oracle, HP QC, Solution Manager, Cisco, Aspect, NICE software.

Confidential,CA

SAP/E-Commerce Project Manager 

Responsibilities:

• Interacted with TMHU Business Leads, Users to understand existing Business processes and functional requirements for CRM Sales, SFA, Mobility & Marketing implementation and support
• Led the functional team to roll out the SAP CRM/IPC functionality to Canada Dealers/Users and helped in configuration of Business Role, Pricing, product configuration functionalities
• Managed to implement CRM 7.0 EHP2 upgrade and adding the new functionality in the areas of Marketing (Segmentation, Target Group Generation, Survey generation), Sales, WebUI
• Coordinated with Development (ABAP, PI, Portal) teams (Onsite/Offshore) for the development of interfaces for the SAP CRM Mobility, Web UI applications
• Involved in the Channel Sales/Marketing set up with the Dealership partners in synchronizing the Master data (Customers. Products), Leads/Quotes for the Toyota Lift Trucks
• Documented and obtained the approval for the entire business process requirements, which was presented to the stakeholders for the final approval and sign off.
• Communicated directly with program stakeholders to ensure scope, timeline, and budget stability and collaborated with project team to provide technical advice and resolve problems
• Mentored and conducted on job coaching to all team members for writing business process documents, designing and development and introduced them to various SAP related trainings, to get a better visibility and be technically strong in their deliverables.
• Worked with the training and change management team, to identify and do the Role mapping for the various objects in order to cash.
• Worked excessively with the testing team to identify the test cases so that the relevant test scripts can be written to resolve the test defects logged during the ITC1/2 phase.
• Worked closely with business during UAT to onboard them and resolved any issues

Environment: SAP ECC, Salesforce, CRM 7.0, EHP2, Mobility, HP-UX, Oracle 9.2

Confidential,San Francisco,CA

Salesforce Project Manager

Responsibilities:

• Interacted with Confidential Business Leads, SMEs, Users to understand existing Business processes and requirements for the Salesforce CRM implemenation for the Sales Cloud, Service Cloud for Confidential Mortgage and Loans divisions
• Establishing relationships with Stakeholders, Internal and External clients. Reviewing of requirements from business side, Extensive research on the feasibility, Cost benefits and other Gap analysis.
• Deliver project estimates and track cost using Clarity. Develop and adjust project expense transactions; plan and approve cost initiatives (forecasts) and budgets as well as chargeback allocations for projects and subprojects assigned through Clarity PM Tool.
• Responsible for supervision of project procurement teams including purchasing; subcontract administrators; expeditors; material control and QC team.
• Support/Collaborate with team members to implement Agile/Scrum best practices.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Focused on continues improvements, provides consultancy to teams outside the Project Management Office, create Business cases and Business case summary reports by gathering, analyzing and summarizing data from Clarity.
• Key Results:
• Complete ownership of updating and maintaining all project deliverables, risks, issues, action items, and documentation through SharePoint.
• Developed excel reports such as Monthly Project Status Report, Project Deliverable Checklist Report as part of process improvements.
• Facilitated project team meetings, track action items through to completion and maintain MS Project
• schedules and timelines to accurately reflect project status.

Environment: Clarity PM tool, APEX, Visual Force, PL/SQL, Web Services, APEX, Genesys

Confidential,San Diego,CA

Responsibilities:

• Manage SD&E cross-functional team and tracked project status to ensure project milestones were completed on time, within budget, communicated project status to management and created risk management plans
• Ensured stakeholder satisfaction through constant communications and relationship building producing consistent, quality results and tightening cost controls of large projects
• Interacted with the SDG&E Business Leads, Program Managers, Key users to understand the existing Business processes and functional requirements for Marketing, Sales and Service set up for Demand Response and SmartMeter programs
• Managed all phases of project for Campaign Management including Marketing Plans, Campaigns, Customer Segmentation, Personalized, Work flows, Communication channel settings for CPP-D, BIP, PeakGen, CleanGen
• Managed the conversion of the data from External systems through External List Management (ELM) in creating the BPs and Target groups marketing campaigns to generate activities/Leads/Opportunities.
• Coordinated with the offshore teams in India, Philippines for the application enhancements

Environment: Project Management Tool: Project 2007, Reporting Tool: Business Objects XI R2/R3.1, Crystal Reports XI R2/2008, Database: Oracle R12, 11i, 10 G, OS: Win 2003

Confidential,Irvine,CA

Lead Architect/SAP ECC/CRM Business Analyst 

Responsibilities:

• Interacted with Allergan Business Leads, Users o understand existing Business processes and gather the functional requirements for the CRM 5.0 implemenation, ISA (B2B & B2C)
• Did the due dilegence of the Business requirements and designed the Business process flow for the Allergan for various Business processes which include CRM Sales Order entry process, Pricing integration, Discounts processing, Logistics integration with R/3 SD
• Led the CRM Sales roll out for Allergan Canada, Inamed Business (Santa Barbara) locations
• Configured Sales order processing including Organizational set up, Internet users, Products, Transaction types, Partner/Text/Date determination, Actions and Order fulfillment (Availability check, Delivery, PGI, Billing) for the Web Shop Orders through CRM
• Created Product Catalogs Products assignement to product catalogs, Catalog Views/Variants, Catalog areas, Country groups, Folder Templates, Replication & publication of Product catalogs to Webshops
• Configured Pricing including IPC Configuration, Product Catalogs, Web Shop configuration, B2B/B2C User Administration, Web catalogs, Shopping Basket, Document Publication and replicated to Index server to display in Web for both B2B and B2C scenarios
• Configured the IC WebClient Business Roles for Call center agents and Managers,
• Interacted with Genesys team in integrating the SAP CRM with Gplus Adaptor, IVR, PBX systems so that calls, E-Mails &Faxes are routed based on the customer IVR selection

Environment: SAP CRM 2007, 5.0, R/3 ECC 6.0, HP-UX, Oracle 9.2

Confidential,Houston,TX

SAP SD, CRM Consultant 

Responsibilities:

• Interacted with Shell US Lubes Business Leads, Users, Call center Agents to understand the existing Business processes and functional requirements in this end-to-end implementation
• Interacted with the GSAP/StBC teams based in London regarding the Global design and configuring the processes for US Lubes specific needs
• Configured CRM Organization set up for Interaction Center Customer Service and assigned the profiles for Agents, Business Leads, Training and Testing teams
• Configured Framework, Transaction and Workspace profiles, Search profiles, for Application and Navigation areas, Alert Modeller, Reminder scripting, Context Menus
• Created Action box settings including 50 R/3 call-outs and some CRM Transactions. The R/3 Call-outs include Sales Orders, Delivery notes, Billing docuemnts, Master data
• Interated with the Genesys and CTI resources to configure CRM-Genesys integration so that when call comes in it automatically opens up the corresponding Activity type and script
• Interacted with Genesys team in integrating the SAP CRM with Gplus Adaptor, IVR, PBX systems so that calls, E-Mails &Faxes are routed based on the customer IVR selection

Confidential,Pittsburgh,PA

IT Project Manager

Responsibilities:

• Managing day-to-day operational aspects of a project, scope, resources and budgets/cost
• Managing Technical solution by engaging Architects and providing them insight on various components
• Managing data teams, data modelers, data analysts and DBAs for project components delivery
• Managing various phases of the project and specific deliverables of the phases to ensure successful solution methodology and deployment
• Supporting the Business and IT driver with project governance and deliverables such as charter, Business case etc
• Leading the project components from Inception to Post deployment checkout and project closure and creating, executing and managing project work plans and schedules
• Risk identification, planning, mitigation and management
• Communicate, resolve, escalate issues & coordination with client and vendor teams to resolve them
• Lead teams towards completing deliverables and meeting project timelines
• Providing Status to Client leadership on weekly basis in terms of deliveries, financials, risks, accomplishments and plan for the following week
• Suggest IT solutions to support & improve client business

Tools: Microsoft Project, MS Excel, Planview, HP PPM, MS Visio

Confidential 

• Managed the entie project interacting with Confidential stake holders and cross-functional team and tracked project status to ensure project milestones are completed on time, within budget, communicated project status to stakeholders and creating risk management plans.
• Defined processes and tools best suited to each project. Implemented agile methodology, involved in user story creation, estimation & maintaining them on Atlassian JIRA / Confluence running Sprints, maintaining backlog etc.
• Mitigated risk factors through careful analysis of financial and statistical data.
• Managed project financials and worked closely and influence related cross functional groups and other internal and customer stakeholders.
• Accountable for the technical direction of the design, development and implementation of a solution, ensuring sustainable and measurable continuous improvement is achieved.
• Partnered with IT functions- architecture, security, infrastructure, data warehouse to assess impacts of their initiatives & ensured technical solutions are aligned with overall IT direction
• Keep stakeholders well informed of status of development effort on weekly basis.
• Managed client & vendor interaction and expectations for multiple and large-scale development efforts.

Environment: MS Visio, Office, Project, JIRA, J2EE, Java, Websphere, Webservice, SQL Stored Procedures, Cobol, Informatica 9.6, Oracle, DB2, Win 2003, Mainframe

The Gillette CompanyBoston

Business Analyst

Responsibilties:

• Configured Sales and Distribution module for Order processing for Gillette GPCAT project
• Analyzed existing business process, designed functional and technical specifications and implemented the solutions for GPCAT business processes
• Configured the Sales Organization, Distribution channel, Division, Sales offices, Sales groups, Sales Document types, Item categories, Schedule line categories, Copying control
• Configured Delivery document types, Material/Output determination, Partner functions, Shipping conditions, Shipping points, Delivery scheduling, shipping activities.
• Configured Pricing procedures, Condition types, Access sequences and condition records, Item proposal, output control, credit & risk management, partner functions, customer hierarchy, number ranges, incompletion procedures, SD integration with MM & FI modules
• Configured the Complaint processing and CRM Billing (Billing Types, Item Categories, Plans, Billing of Complaints (Credit/Debit Memo), Billing Due List

Environment: SAP R/3 4.6C (SD), Oracle, Windows NT

Confidential

Java/J2EE, Oracle Developer

Responsibilities:

• Design and development of PCC module, used to monitor Company’s admin & functional activities like account maintenance, commission/loan processing, new deposit schemes, agent monitoring, Inventory and payroll.

Bachelor of Engineering: Electrical & Electronics Engg, Osmania Univ. College of Engg