SUMMARY:

• Organizational transformation program and agile coach/leader improving agile approaches with a focus on thinner valuable slices of customer visible software for a SaaS platform product. Improved Scrum practices, rolled out Kanban approach, improved offshore capability and facilitated organizational change initiative. Reduced 1st customer visible release from 1 year to 3 months, then to 1 month. Plans to get to Continuous Delivery.
• Program management lead for 100+ person global development organization. Led process transformation to feature driven, Kanban agile delivery resulting in earlier and greater value to business customers and increased team morale. Team transformed to a micro - service architecture on Pivotal Cloud Foundry and delivered all new products using that architecture.
• SAP Business Enablement Program Manager for Americas Division of Global Professional Services. Created and executed strategy to train 600+ PMs on SAPs module through 140+ Super-users.
• Account management & delivery responsibility for New England clients - Managed software security assessments, development of customized training, and creation and rollout of software security focused standards. Total revenue managed $1.5 Million.
• Consultant to Infrastructure PMO for large Canadian bank. Work included re-organization, process definition and improvement. Helped scale the PMO organization from ~10 to ~35.
• Delivered organizational assessment for large credit card processor. Identified strengths, weaknesses and improvement areas for the development process, testing, and security. Resulted in multi-year and multi-million dollar follow-on contract.
• Operations Manager for EMC Consulting’s Americas Communication, Media & Entertainment Industry (CME) vertical. $30M to $40M bookings and revenue managed, ~125 employees, up to 230 resources on external customer engagements. Overall operations responsibility including tracking and improving utilization, improving booking accuracy and profitability, reviewing delivery management, analyzing quarterly bookings and revenue results.
• Operations Manager for EMC Consulting’s Asia Theater. Business operations management across 6 Divisions - established rate cards; improved booking accuracy, pricing consistency, time tracking accuracy, utilization metrics, pricing processes, margin analysis, project and revenue tracking, assisted in estimating client engagements.
• Established, managed and grew internal consulting team of project and program managers from 5 to 17 people. Company wide satisfaction survey achieved 4.4 of 5.0, the top internal rating.

TECHNICAL SKILLS:

Technologies: SaaS, SAP, Oracle, Sybase, DB2, SQL, XML, Web, Client/Server, VRU, C++, Java/J2EE, PCF

Disciplines: Methodologies - Agile (Kanban, XP, Scrum, FDD, TDD, SAFe), Summit/D, DMR P+Program Management, Project Management, SEI CMM/CMMI, PMP Certified

PROFESSIONAL EXPERIENCE:

Confidential

Director Product Enablement

• Leading a team of program managers and agile coaches to improve customer value delivery of QuickBase software.
• Led improvement focus to reduce delivery frequency from 1 year to 3 months then 1 month.
• Refocused offshore team for improved collaboration, higher quality and more predictable results.
• Rolled out Kanban to teams to improve focus on continuous cadence of high quality, collaborative and more frequent delivery of customer value.
• Facilitated organizational change initiative toward a higher performing development organization.

Confidential

Senior Program Manager

• Led Program Management team for PS Application Solutions organization - PS Apps creates software to assist field engineers with analysis, discovery and migration planning.
• Implemented agile practices including Feature Driven Design, Kanban and continuous delivery across 17 teams in India, Ireland and the US. Major improvement to quality, delivery frequency, customer value and team morale.
• Team migrated to a micro-services based architecture on Pivotal Cloud Foundry.
• Organization saved over $50M annually through software developed and implemented.
• Business Enablement Program Manager for SAP Release 2 implementation - Represented US and Latin American Global Professional Services business users.
• Managed 6 business preparation projects - Covered world-wide implementation of estimation model to GPS, IIG, RSA, and MS organizations; implemented demand management, skills tracking, forecast reporting remediation and future approach.
• Prepared 600+ project managers for Implementation using 140 person super-user team. Created and rolled-out the approach which enabled PMs to keep their focus on the customer and delivery while learning the new tool.
• Operations Manager for Americas Communication, Media & Entertainment industry vertical - supported US and Latin America teams delivering cloud, program, and infrastructure services.
• Bookings and revenue weekly and quarterly tracking and analysis and improvement
• Utilization - track and improve utilization and manage forecast utilization
• Deal review and margin analysis
• Delivery program management oversight
• Operations Manager for Asia theater - supported divisions: Greater China, Japan, Korea, Southeast Asia and Australia. Included trips to each division to build relationships and implement management and operations processes consistent with other EMC Theaters.
• Established consulting practices and process around time tracking, utilization, pricing rate cards - tool and processes, margin analysis, project tracking, and deal review.
• Created consolidated engagement process framework from three versions across three business acquisitions resulting in higher quality and more consistent delivery by teams as well as a better ability to oversee the work by management.
• Created pricing system used world-wide by sales, pre-sales and many project managers to more accurately price and discount consulting work.

Confidential

Managing Consultant

• Account relationship and delivery responsibility for 2 core accounts in the Northeast region - $1.5 million in services revenue managed.
• Consulting lead for delivery of process and organizational assessment expertise, ~$750k additional work based on initial assessment. Additional work followed upon completion.

Confidential

Vice President and Managing Director

• New England Region - full profit center responsibilities for starting up 1st US office Responsibilities: selected office location, procured employee benefits, hired consultants, developed and delivered work, and invoiced customers.
• Created a 35 person PMO for major Toronto Bank Infrastructure Division. Designed the organization structure; defined processes such as desktop setup, server moves, and datacenter configuration; reorganized external teams into the PMO and others out.