SUMMARY:

• Senior IT Scrum Master, Project/Program Manager & Engagement Manager with 15+ years of hands - on experience managing & delivering complex application and infrastructure IT solutions, Extensive experience working with top tier ISO-9000 and CMMI compliant IT consulting organizations, involving “full life cycle management” of large software development, maintenance, support & delivery projects along with client relationship management, for big Fortune-500 clients.
• Bring to the table a good blend of problem solving, focus, and analytical strengths with the passion for customer (client) relationship building and being involved with high impact, trust building long-term engagements .

TECHNICAL SKILLS:

Agile, SCRUM, XP, TFS, LEAN, Waterfall, MS Project, Six Sigma, JIRA, RALLY, Project Server, Clarity, SCM, Unix, Linux, IBM Mainframe, AS/400, SQL Server, MFGPRO, Siebel, JDE, DB2, Oracle, Progress, Informatics, Unify, IDMS, ADS/O, CICS, QMF, COBOL, MF-COBOL, IMS, MVS-JCL, ISPF, TSO, FILEAID, CA7, ENDEVOR, EXPEDITER, MQSeries (Messaging, Integrator, Workflow), EDI (X12, EDIFACT), Remedy, Peregrine, ALM, Application Development Workbench (ADW), Informatica, Business Objects, Cognos, Crystal Reports, Open Systems, Java, J2EE, .Net, C#, MS-Office suite, Earned Value Management (EVM), Primavera, Teamplay, Planview, EPIC, Beeline, ECM tools - SharePoint & Vignette.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Senior Program Manager

Responsibilities:

• Typical duties will include: project development, execution and completion, full fiscal and technical project responsibility in compliance with regulations and within established standards and other project management parameters, define project goals, objectives and critical success factors, ensuring they align with the project’s commercial strategies including achievement of as-sold margin
• Implement project control systems to monitor project progress against target and budget, Manage the development of technical engineering deliverables associated with assigned projects including the management of technical scope, quality plan, schedule and budget
• Lead to advocate and manage the value of the product release. Work with CTL, Product Managers, Service, Operations and key technical resources to identify stories to be added to the backlog, maintain ranked order of backlog of user stories and product defects based on business value and ensure the backlog is sized appropriately (Epics, Stories) based on backlog order. Responsible for lead and communicate the release plan

Confidential, Chicago, IL

Senior Program Manager

• Responsible for program/project/product management to drive requirements definition, estimating and ranking at higher levels of abstraction. Based on a shared vision and roadmap for the program, organize and release planning meetings to establish program level goals across all teams. Work cross-functionally with all teams contributing to program success (such as DevOps, architecture, release management and production support). Program status reported to stakeholders using agile techniques and metrics. Responsible for defining application scope and schedule while focusing on regular and timely delivery of value; organize and lead project status; manage risks and issues; correct deviations from plans; perform delivery planning for assigned programs.
• Deploy practices of AGILE/SCRUM in a software development team. Responsibility is to organize the activities of the Agile methodology in a Scrum Sprint, including conducting daily scrum meetings, sprint planning, sprint review demo, backlog sizing/refactoring and sprint retrospectives. Manage project schedules, risks, issues and changes. Help the team in becoming a self-organizing team, remove impediments preventing the team from accomplishing its sprint goals, and shields the team from external interference. Responsible to track the velocity and productivity (burn rate) of the scrum team by analyzing team metrics and identifying improvements to the teams engineering practices and tools. Communicate information on the team’s progress and successes to all stakeholders through timely creation of the Burndown/Burnup charts and other team metrics.
• Lead to advocate and manage the value of the product release. Work with CTL, Product Managers, Service, Operations and key technical resources to identify stories to be added to the backlog, maintain ranked order of backlog of user stories and product defects based on business value and ensure the backlog is sized appropriately (Epics, Stories) based on backlog order. Responsible for lead and communicate the release plan

Confidential, Chicago, IL

Senior Program Manager

• Providing Relationship & Program Management Support along with Subject Matter Expertise, to select Confidential and Development Agency funded clients in Healthcare, Financial Services and Manufacturing domains.
• Contributing towards undertaking Business Research to support sectoral studies about the ICT and BPO industry in developing countries.
• Leveraging managerial and technical skills, in setting up Innovation CoE, responding to RFP’s, ramping up project teams etc.

Confidential, Chicago, IL

Program Manager

• Managing and delivering multiple Programs and Projects within the Operations and Technology Group for Trust Services (Fiduciary, Agency and CDAT), Account Setup & Maintenance (ASM), Global Account Management (GAM-C, GAM-PAO) and Account Review Execution (ARE) areas.
• Also, managing other initiatives like Partner Portal migration from BroadVision to SharePoint and SonarSource compliance across the division.
• ARE is a Federal Regulatory/Compliance Requirement for Northern Trust to review external Trust Entities and Accounts.
• The current technology solution utilizes InfoPath Form and PowerShell Script technology on the SharePoint platform.
• The data component comes from DB2 (Mainframe), and reporting component leverages SSRS and Nintex Workflow.

Confidential, Chicago, IL

Senior Project/Program Manager

• Managing and delivering large custom developed business application projects with over 30000 hours of efforts using Java, J2EE, C++, Apache, Struts and Spring framework for Confidential, a global leader in providing currency counters, sorters and scanners, check deposit and casino ticket processing, plus coin sorter and coin counting solutions for customers in the financial, retail, gaming, vending, law enforcement and government markets.
• Support Project Management with SDLC, EVM, WBS, TFS, Risk, Schedule and Time Management for the Contract, leveraging Onsite and Offshore, Global Delivery Model (GDM).

Confidential, Chicago, IL

Engagement Manager

• Responsible for Program Management and end to end solutions Delivery with Onsite & Offshore team, expending over 20000 hours of effort, enhance, maintain and support the existing RxClaim adjudication application.
• Migrated legacy data to an Oracle Enterprise Data Warehouse for analytics and reporting.
• Used Siemens Teamcenter PLM as a project manager working with the technical team for product design, development, manufacturing machinery, implementation and quality controls.
• Also, used for product support with end clients.

Confidential, Chicago, IL

Engagement Manager

• Responsible for Onsite Account Management, building and managing client relationships at the CXO level, being the single point of contact, grew head count from 110 to 250 to manage multiple projects.
• Worked closely with senior customer IS team (CIO, VP, Directors) to suggest, advice, evaluate, and prime offshoring initiatives, enhanced & maintained applications using waterfall & agile methodology.
• Responsible for Transition Management, setting up Governance Framework and briefing client on Risk Management.
• Was responsible for hiring team members, their appraisal, mentoring, motivation and planning their career growth path

Confidential, Los Angeles, CA

Delivery Head

• Responsible for managing all client relations in US - Northern and US - Southern regions, namely Hitachi, GE Power System, Motorola, John Deere, Royster Clark, Lafarge, Home Depot, as Unit Head of Delivery Center, Involved in setting up IT-PMO for Southern California Edison using BPM tool Savvion process modeler, Carried P&L of $30M for Home Depot and the other Accounts were of $13M, Managed and delivered a development project for Gillette using Windchill, PLM and spend more than 30000 hours in effort.
• Helping the client to reorganize and refine their IT and other business units