IT Project Manager Resume , Seattle, WA - Hire IT People

SUMMARY:

Seasoned IT Project Manager with proven experience in managing complex projects with a focus on customer centricity.
Expertise includes budget preparation and monitoring, resource allocation and coaching in addition to mentoring customers in software development lifecycle.
Strengths include leading teams through company transformations, taking logical and realistic approaches to challenging deliveries to meet the overall company mission.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

IT Project Manager

Responsibilities:

Delivered a solution for policy, claims, billing and commissions to be downloaded to an Agency Management System.
Delivered the ability to send notifications to agents based on unique criteria related to policy, claims and billing.
Managed the foundational work to allow for a distributor profile, handling agency security, to be moved from a platform that was no longer supported.
Manage impediments and escalations allowing the team to meet business expectations
Facilitation of Scrum team interaction based on Agile principles and management through Jira

Confidential, Carmel, IN

Sr. Consultant

Responsibilities:

Confidential, Carmel, IN

Quality Assurance Manager

Responsibilities:

Trained the QA staff on developing and executing test scripts based on business requirements
Provided guidance to leadership and third party vendor on incremental deliveries minimizing impact to the customer.
Created and implemented an online training site for continued education for the team and leadership on quality testing and release management. Ensuring continued support of the testing team by leadership and consistent delivery of a quality product.

Confidential, Carmel, IN

Systems Analyst

Responsibilities:

Managed multi - million-dollar class action lawsuit. In coordination with internal corporate attorney’s, directed IT team and handled vendor relations to satisfy a mandated court order.
Supported multi-million-dollar company acquisitions and system conversions.
Managed process selection and resource training for outsourcing initiatives.
Managed IVR workflow modifications based on Call Center trends relating to CAT losses, new product rollouts and IVR troubleshooting.
Aggregated and facilitated status reports to key stakeholders.