SUMMARY

Senior IT Professional seeking opportunity as Project Manager. Diverse IT background coupled with exceptional analytical, writing, and communication skills. Extensive business experience.

Executive VP/ Confidential,
IT Project Manager January 1997 to present

• Served as Project Manager and Software Developer on a series of ITIL Business Service Management Implementations.
• Led Multiple Business Process Automation Projects for large government agency
• Wrote winning Technology proposals to US Army Corps of Engineers, Dept. of the Interior Minerals Management Service, USDA National Finance Center, Springbranch ISD
• Cultivated and Developed Strategic relationships with Large and Small Businesses
• Participated in Company’s Strategic Planning Sessions
• Trained Employees and Clients
• Delivered Presentations
• Authored DYKON’s successful 8(a) application, GSA Stars GWAC, and GSA IT Schedule 70 Contracts
• Led the company through disaster recovery, survival, and growth after Hurricane Katrina
• Developed and Managed DYKON’s Human Resource Processes
• Recruiting
• Interviewing
• Testing
• Drafting Offers of Employment
• Training
• Employee Benefits Programs
• Developed Marketing Materials
• Company Website
• Trade Show Displays
• Brochures, Line, Cards, and Company Print Collateral
• Planned Office Facilities for company’s newly constructed office in New Orleans and Newly renovated office in Houston
• Negotiated Contracts with Vendors, Partners, and Employees
• Teaming Agreements
• Subcontract Agreements
• Reseller Agreements
• Employment Contracts

EPIC Rollout Team Confidential,March through April 2010
Assisted physicians in the outpatient clinics with the use of EPIC EHR system.during the 1st weeks after implementation of Physician Order Entry.

Trainer on MS Office Confidential,
Products August 1997 to December 1997
Delivered training classes in MS Word, Excel, Powerpoint, and Access to corporate clients using Executrain’s proprietary curriculum.

June 1993 to Dec 1996
Installed, configured, and resolved issues on PCs, Servers, and Network appliances in Novell Netware-based Local and Wide Area Networks. Ran 16 Megabit coax cable, then later category 5 cables;, configured hubs and routers. Repaired printers, PCs, monitors, and servers.

December 2011 Certificate of Health Informatics, University of Texas School of Biomedical Informatics in the Houston Medical Center. Graduate-level certificate in Healthcare informatics with emphasis on Electronic Health Records implementations.

VMware Certified Sales Professional Adobe Acrobat Professional, Adobe Robohelp
Remedy Action Request and ITSM Suite Corel Paintshop Pro
Microsoft Certified Professional: Microsoft Windows 3.1, 95, 98,
Windows NT 4.0 Server, NT 4.0 Microsoft Windows NT 4.0Workstation & Server
Workstation, & NT 4.0 Enterprise, Webpage Design using Frontpage, Wordpress,
Networking Essentials HTML, MS Expressions, PageMaker

Certified Panduit Network Cabling Installer MS Works, Word, Excel, PowerPoint, Access,
Member, Microsoft Technet Corel WordPerfect, Presentations, Quattro Pro
3Com netWorking Partner Firefox, Internet Explorer,

SUMMARIES OF ITSM PROJECTS LED

Below is a brief summary of ITSM Projects in which I personally served as on-site Project Manager.

USDA, National Finance Center. Developed the Disaster Recovery Procedures for the Remedy ITSM Environment. Deployed to the Sungard alternate work site in Philadelphia to rebuild the long-term deployment of the Remedy ITSM environment in 2007 due to the agency’s extended relocation post Hurricane Katrina.

USDA, National Finance Center. Bar-code Inventory Solution. Implemented a mobile asset inventory tracking system that makes use of bar-coding technology to collect asset information and upload the asset information into the existing Remedy Asset Management database. Bar-coded over 4000 assets, reconciled the physical inventory with the Remedy Asset database, and provided reports to the National Finance Center.

Confidential,Centralization of NFC Helpdesk Procedures

• Developed Help Desk Escalation policy and customized the Remedy Help Desk system to enforce this escalation policy.
• Customized the Web-based Remedy Application to provide the web-page versions of the client Forms to interface with the NFC’s Help Desk, Change Management, and Asset Management Systems
• Designed and customized the Remedy Change Management Application to meet the requirements of multiple initiatives including automating the ADP System Change Process, and the Hardware/Software Request Process.
• Performed administrative duties related to the maintenance of the Remedy applications including Help Desk, Asset Management, Palm Link and Change Management.
• Developed technical documentation and end-user training materials.
• Trained end-users.

Confidential,Helpdesk Support and Remedy Solutions Data Base Development

• Provided Helpdesk support in the Operations Control Center (OCC) of the National Finance Center for a local user community of approximately 1800 and a Nation-wide community of hundreds more.
• Troubleshot PC, LAN\\WAN, and mainframe issues for all users.
• Documented solutions to problems and standard procedures in the Remedy Solutions Database. The development and support of this Solutions Database makes solution information available online to support staff and has resulted in a significant increase in 1st-call resolutions.
• Trained other OCC employees on the use of solutions and the use of the Remedy Solutions Database.