SUMMARY:

• Seasoned Payroll Manager/Coordinator with more than 20 years’ experience in Payroll Administration/HR, Benefits and Project Management.
• Utilization of marketing expertise to increase client retention.
• Effective leveraging of key vendor relationships to facilitate the delivery of the various products that precisely meet client needs.
• Outstanding interpersonal communication and negotiation skills.

AREAS OF EXPERTISE:

• Client Consulting
• HR Business Partnership
• Benefits Administration
• Functional Solutions
• Project Management
• Business Process Management
• Office Management
• Project Management
• Payroll Administrator
• Implementation Specialist
• Account Management
• Team Leadership
• Document Management
• Presentations & Reports
• Health and Welfare

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

HCM Payroll Consultant

• Consulting with ADP client migrating from older ADP PayForce platform to ADP Vantage HCM providing HR\Payroll Subject Matter Expert as well as providing hands on assistance.
• Implementation from legacy system to new ADP Vantage application.
• Assisting client with data clean up in preparation for the migration process, updating the company and employee records in the PayForce system.
• Restructured company and employee files for data import process.
• Creating test scripts, and project timeline for the tasks needed during the project.
• Manage, distribute workload, and oversee team of payroll professionals.
• Validating company setups per pay group to ensure data integrity in the new system.
• Facilitating the weekly meetings with the client vendor to ensure the product/project progression.
• Working directly with migration team to facilitate table/data issues during the migration.
• Identify and implement opportunities for process improvement to increase efficiencies and effectiveness.
• Reviewing client business processes and procedures for recommendation of best practices.
• Manage the overall process for implementing the full suite ADP Vantage which includes; Benefits and Talent Management.
• Running of all standard and custom reports utilizing ADPR within Vantage to ensure accuracy of tables.
• Working closely with Human Resources and Benefit partners to meet cross - functional goals.

Confidential, GA

Tax Analyst

• Consult with small business owners, and individuals to prepare their respective tax returns for 2016.
• Performed analysis for prior year tax return process situations.
• Created billing process using Quick Books and invoiced clients accordingly.
• Installed and setup software for new analyst while assist with the training process.
• Responded to inbound calls and inquiries regarding taxes.
• Responsible for all mailing/shipments to client out of state.
• Resolved client issues resulting in lost or misplaced refunds checks/deposits.

Confidential, Alpharetta, GA

HCM Payroll Consultant ADP Vantage

• Consult with ADP Vantage HR /Payroll end users migration from Legacy System (Pay Force), management, vendors and technical team to assess HCM SaaS platform and system requirements.
• Implementation from legacy system to new ADP Vantage application.
• Engage client and business owners with requirements gathering, process redesign and gap analysis.
• Manage, distribute workload, and oversee team of payroll professionals as well as an individual contributor based on the client requirements to adhere to project timeline and deliverable.
• Ability to manage through difficult situations and staff issues utilizing experience and tactfulness
• Process client multi-state payrolls to assist with biweekly, semi-monthly and weekly processing, and testing of specific processes such as Epip, Time & Attendance, GL and Benefit interface setup.
• For 4,000 employees using PayForce, and Vantage software application
• Reporting using ADPR, Power Point and Excel pivot tables for presentations
• Upload client data files for payroll processing pertaining to deductions, PTO and LOA.
• Oversee and manage new hire entries, wage and garnishment information.
• Handle all incoming employee inquiries regarding pay stub, deductions, and benefit plans.
• Running of all standard and custom reports utilizing ADPR within Vantage.
• HRIS functionality; regarding security tree organization setup and net secure administration.
• Identify and implement opportunities for process improvement to increase efficiencies and effectiveness.
• Facilitate system upgrades, implementations, conversions, parallels payroll/testing and ensure successful go-lives
• Assisting Human Resources and Benefit partners to meet cross-functional goals.

Confidential, Sandy Springs, GA

OB Financial Coordinator

• Ensures system configuration, standards & Northside operating procedures, process guides, contact person and liaison as it relates to the processing, guidance and governance of all Health & Welfare administration services and benefit programs.
• Plan and supervise all aspects of assigned patient process design, progress and accomplishment such as: estimate evaluation, financial negotiation, and procedure set-up. Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and balancing the day in the computer.
• Providing the highest level of customer service and ensure customer satisfaction working closely with the Northside’s patients and employees. Responded to employee inquiries and questions related to payroll deductions and benefits. Working closely with Northside’s benefits provider(s) to resolve eligibility and billing issues, and escalate service opportunities. Utilizing two systems in Citrix; Centricity and Prime Suite to calculate and configure benefits based on plans designed by carriers.
• Maintained record of benefit choices for the calendar year.
• Processed for 1,500 employees utilizing PeopleSoft application.
• Reporting using excel and Adhoc system for presentation of statistics.
• Provide the patient with medical benefits information.
• Determine customer’s eligibility for different procedures and diagnosis upon doctor referral requests.
• Schedule patient appointments based upon doctor referral to various specialists.
• Assist with explanation of deductible, out of pocket expense and coinsurance cost share.

Confidential, Alpharetta, GA

Payroll Implementation Specialist II/Health Compliance - ACA

• Configuration / Integration (Blue Print)
• Worked and counseled with client on system and service configuration efforts, product adaptation and business best practice solutions.
• Determined best methodology and oversee the accurate and timely conversion of client's data per functional review process while incorporating 1094 / 1095 reporting and compliance with the ACA.
• Project Planning
• Generated and maintains key project documents; dashboards, status reports, issue and resolution logs and change control documents.
• Utilized Excel (Pivot Tables), Microsoft Project and Power Point for reporting status presentations.
• Utilized these documents to communicate project status to the client and ADP's sales and management teams.
• Effectively executed project control and determined appropriate issues resolution/alternative.
• Maintained current client profile data and escalates project issues to client and ADP executives as necessary.
• Effectively communicated with all business partners, such as Payroll Managers regarding payroll file errors, ensuring appropriate and timely updates to any potentially impacted group or individual.
• For clients processing payrolls from 4,000 to 20,000 employees on ADP Enterprise Ev4 & Ev5 applications.
• Provided recommendations on changes to policy, procedures or rules that influenced or affected the administration of payroll, and communicated recommendations and business decisions to the Payroll Manager, as appropriate.

Confidential, Charlotte, NC

Licensed Insurance Agent/Medical Benefits

• Team lead for training/answered benefits/enrollment phone calls and provided web assistance for Anthem Confidential .
• Certified in all states in-order to educate consumers on the Affordable Care Act and the essential health and welfare benefits that were mandated by January 2014.
• Communicated the value of the different medical benefit plans that include dental, vision and the prescription drug process.
• Maintained record of benefit choices for the calendar year.
• Provided the customer with basic benefits information.
• Determined customer’s eligibility for subsidies that will assist them with the cost of their monthly premiums and the deductible cost share.

Confidential, Atlanta, GA

Marketing Director/Financial Services

• Cultivated a large client base that resulted in $1 million dollars of transactions in 12 months.
• Oversaw and provided directives and training for 69 team members.
• Responsible for business development, lead generation, referrals and employee recruitment.
• Coordinated and performed weekly training sessions for associates.
• Managed client presentation in the office and in the field.
• Utilized internal system to convert prospects to clients.
• Used a thorough underwriting process to track and maintain client paperwork.
• Used creative marketing strategies such as networking, mailing flyers, hosting events/seminars, and making phone calls to meet the company’s goals.

Confidential, Greenwood Village, CO

HRMS/Payroll Implementation-Consultant/Project Manager

• Transitioned 11 locations to a new HRMS and Payroll System in only 1 year.
• Supervised and provided directives to over 26 internal team members.
• Efficient use of ADP and Ulti-Pro solution to ensure success project objectives were met in accordance with the project goals.
• Processed payrolls utilizing ADP Vantage for multi- state bi-weekly and semi-monthly frequency. Verified unemployment claims and setup wage and garnishment for each employees while client implemented from one system to another internally.
• For various clients processed 500- 10,000 employees
• Provided Reporting using ADPR/ADHOC and Report Writer tool
• Provided ADP HRIS/Payroll consulting.
• Coordinated and performed lifecycle of assigned implementation projects in compliance with implementation methodology (Business Analysis, Summery of Business Rule Requirements, System Configuration, Data Mapping, Parallel Testing, Live Processing and Support Transition with clients using ADP Enterprise EV4/EV5, Vantage, Payforce, Work Force Now, Ulti-Pro and Peoplesoft systems.
• Provided analytical and design expertise, system configuration, data mapping, and testing and client support of live payroll processing.

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Developed SOW documents, projects, and test plans.
• Consulted with users to define project objectives and business/system requirements.
• Planned and coordinated quality assurance and testing of projects within ADP/COS environments utilizing Enterprise, Pay Force, WFN, Virtual Edge, Taleo, TLM and Kronos systems.
• Created and maintained client version/product list to ensure information availability for product release impacts.
• Provided technical support to Client Service Solution Center regarding the resolution of product and client issues.
• Assisted in new product rollouts/patches.
• Provided mentoring and oversight for Project Service Associates.
• Developed and managed the project methodology, in conjunction with existing Implementation and NAS project methodology.
• Coordinated the assignment of projects.
• Management of individual workloads and associate utilization.
• Oversaw the billing process to ensure accuracy and timeliness.
• Met regularly with team to review office and project issues.
• Monitored client deliverable schedules to ensure that target dates are met.
• Developed and assisted in implementation of strategy to meet or revise deliverables to client's satisfaction.
• Collaborated with internal partners to formalize project upgrades critical to achieving all project milestones and completion dates with minimal additional costs.
• Generated significant cost savings by implementing key initiatives to streamline upgrade operations for providing technical information and best practices across the business via network shared services (HRMS Tier II Share Drive.
• Managed key escalations, supervised scheduling, and overall issue resolution for COS upgrade clients and assigned Solution Center Region Teams.
• Planned and coordinated training programs to educate client service teams in product features and enhancements as well troubleshooting within Enterprise/Pay Force processes.
• Implemented processes to track and manage issues regarding desktop, connectivity, workspace, logins and client accessibility for new associates as part of standardizing technical service operations.
• Monitored and processed back-end/post payroll/HR operations, and interfaces for large multi-platform clients hosted using an enterprise application.
• Successfully identified and resolved payroll system issues per client requirements via SQL Plus and UNIX.
• Scheduled client processes using Tivoli by creating job streams/instances to support the appropriate batches and SQR’s crucial to completing each cycle.
• Led a conversion project to support the transition of a client’s database to Ann Arbor Hosting Center.
• Minimized operational risks by 75% by creating a comprehensive emergency response to enhance processes and procedures for all direct deposit clients.