SUMMARY:

PMP trained and experienced IT professional in converting customer needs into technology solution. Proficiency in process improvement, identify opportunities, and overcome challenges. Self - starter, excel in cross functional team environment.

TECHNICAL SKILLS:

• Cloud Service Stack
• Datacenter hosting
• UEFI Server & Blade System
• SDLC Agile methodologies
• MS Pro
• MS Project
• SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, WA

Project Manager

Responsibilities:

• Relentlessly lead effort to raise quality of output aiming to surpass expectation and create additional value add to the organization.
• Facilitate issue to resolution and held checkpoint meetings to monitor execution, developed escalation plan and product release strategy with goal to minimize impact to customer.
• Established risk contingency plan of action and communicated out to potential impact parties.

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Developed Plan of Record - a comprehensive project framework from conception to delivery of product with emphasis on strategies and alignment of business needs to customer expectation.
• Balanced resource availability, schedule, scope and budget forecast. Used best practice tools and techniques throughout product lifecycle to ensure quality and success metric are met.
• Identified dependency, monitored trigger and executed risk mitigation plans to minimize impact to schedule, and cost. Budget forecasted using bottom-up approach, including equipment, procurement and staffing negotiation with functional managers to acquire people and time to complete tasks.
• Devised release support plan and coordinated activities between marketing, development, deployment, support and service, and business partner.
• 3 Cloud hosting projects enabling offerings in all stacks - IaaS (c-Class BladeSystem integrating with Cisco Catalyst 3020 BladeSwitches and FabricExtender B22 for Cisco Nexus), PaaS(CloudSystem and Operations Orchestration). Collaborated with sales and support teams to complete offering and training product management and ISV software (ie ConnectWise). Drove action items to closure to ensure customer requirements are met and issues addressed with outlook on long term business relationship. Contributed in SLA development with partners and expedited contract to management signoff.
• 10 Confidential /MS System Center Mgt Pack releases - Blade System & Server Agent SNMP and WBEM. Created Statement of Work(SOW) to drive project, served as central contact to project, managed and controlled schedule, and orchestrated effort to ensure deliverables from engineering to marketing to channel partner and operations. Held risk management meeting and oversaw risk mitigation plan. Directed development and test teams of 15 staff both offshore and onsite. Presented project status using PowerPoint to senior management and stakeholders in cross divisions.
• 2 MS MultiPoint with Confidential Preinstalled Server releases - managed validation, staging and customer sites deployment and served as liaison between functional groups, partner, and customer. Moonshot - Created project plan to identify and document key success metric. Supervised teams to overcome roadblocks and assisted in acquisition of resources needed to produce priority 1 deliverables.

Project Lead

Confidential

Responsibilities:

• Spearheaded Mercury QC application adoption, improved processes and service, resulting in a unified single system to leverage efficiency, reduce maintenance cost, and increase productivity.
• Contributed to Scrum development and represented test team in Scrum test phases and managed scope of each Sprint. Conducted change request meeting, managed defect pool and regularly reassess project due to nature of changes in Agile development.
• Generated product sustainment proposal to satisfy and balance customer demand and business need. Directed End of Life validation plan to sunset product.

Field Support Engineer

Confidential

Responsibilities:

• Performed root-cause analysis, collaborated with engineering, test, support, and documentation teams to produced viable resolution.
• Enabled debug functionality for in-depth diagnosis with partners and customers to resolve issue.

Datacenter Integration Engineer

Confidential

Responsibilities:

• Analyzed performance and integrated ISV products as a Compaq/MSFT datacenter solution suite
• Network support - Implemented and maintained 6 Vlans in mix hardware vendor environment Cisco Catalyst 6500/3500, Confidential /Extreme ProCurve 5300xl/2650, PIX 525, and MS ISA.
• Managed Windows/Cisco based network w/300+ nodes and remote clients. Implemented new wireless network - WaveLan/Orinoco servicing end users on 2 floors. Budget forecasted network equipment.

Confidential

Project manager

Responsibilities:

• Conducted meetings, captured minutes, and consolidated project status report.
• Produced Statement of Work, developed project plan, and tracked work item in checklist.
• Contributed to technical articles, facilitated, and drove ticket submission to closer.
• Structured information into organized manner and presented content to respective groups.
• Documented milestone decisions and summarized key points to stakeholder and management.
• Performed analysis, created tables and graphs to convey ideas.
• Forecasted budget, produced proposal, and assembled task effort list.
• Coordinated and managed work item between onshore and offshore teams.
• Conducted defect meetings to address open issue, and reassess risk and priority.
• Held weekly action item calls with functional groups, extended teams, and business partners.
• Used SharePoint as the primary means to communicate and deposit project documents throughout all phases of project cycle - business case development, market test, prototype, initialize, plan, execution, monitor and control, deployment, support, sustain, closing of project and transition to operation.
• Examples: project charter, meeting notes, service level agreement, process and program documents, procurement contracts, management signoffs, requirement documents, technical specifications, change requests, quality metrics, release plan, support and engineer plans, product collateral, lessons learned, achieves of collaboration effort and dialogue.