SUMMARY:

Release/Project Manager (Certified Scrum Master) with 18 years of experience in Project and IT Service Management, IT Change Management, Data Center Transition, Remote Infrastructure Management, Service Delivery, Handling global clients and Managing globally spread team. Strong knowledge of the software release process and release management for data center migrations. Proven liaison within Software Development Life Cycle (SDLC). Excellent ability in negotiating; proficient in interpersonal relations, strong communication skills with co - workers and management.

• ITIL v2 foundation certification, ITIL v3, AGILE methodology - Certified Scrum Master, Project management, Managing Global Release Processes, Global Change Management and Service Transition
• Project Management
• Technical project management using both waterfall and agile methodology
• Managing end to end Project Plan. Communication between the functional teams, planning the release Calendar, creating WBS, estimating schedule/ effort/cost, accommodating RFCs. Managing the constrains, assumption and risks - identification and mitigation. Monitoring the progress.
• Release Change Management
• Manage all aspects of the end to end release process;
• Lead release planning and roll out efforts for major, minor, and maintenance releases.
• Identify key dependencies; create, review and sign off release implementation plan.
• Manage dependencies within and across releases
• Ensure teams follow the established release and change process policies and procedures
• Conduct various release status and release planning meetings to track/manage releases, review implementation plans, release tasks resource assignments, business and technical release validations.
• Ensure early detection of risks and working with project teams on risk response strategy
• Communication
• Drive meetings, follow-up with action owners till closure, managing the stakeholders, focusing on the scope of the Project deliverables, circulating the Project Status, priorities all the action items. Managing need based cross functional communication, ensuring elimination of all assumptions and grey areas.
• Project/ Release /Change Management Tools
• PVCS/Serena VM; Team Track; Dimensions, VSS; CVS, SVN, ClearCase, Accurev, Perforce, Round Table; Jenkins, UCD
• HP Service Center, Service Manager; CMDB;Quality Center, PPM; TSRM, Clear Quest, Clarity, SDM12, JIRA, Confluence, ServiceNow, Remedy
• MS Project; MS Office Suite ; SharePoint; Rally

PROFESSIONAL EXPERIENCE:

Confidential, Hunt Valley, MD

Release Manager

• Manage end to end release process. Ensure that application release deliverable adhere to required standards.
• Create and update the Release Calendar
• Manage project and service request inter-dependencies to ensure release delivery and integrity.
• Coordinate with number of different teams from development through to implementation. Resolve build and release dependencies in collaboration with other departments
• Address software configuration management issues in coordination with development team. 
• Validating release components
• Facilitating triage of incidents and coordinate until resolution
• Examine application-specific deploy processes. Manage the process improvements with code builds and automated deployment procedures. Outline build and deployment procedures in consultation with developers. 
• Coordinate Release activity with Release Managers from other Business units.

Confidential, NY

Release manager

• Create, implement and enforce release management procedures using JIRA and ServiceNow. Assist in maintaining accurate, up-to-date policies and procedures in support of Production Control functions.
• Interact with customers (business) daily, ensuring a high degree of customer satisfaction. Serve as liaison across all technology teams, coordinating cross-functional teams toward task completion.
• One of the primary support contacts for day-to-day 24/7-ecommerce environment
• Chair weekly CAB meetings to discuss release scope and potential roadblocks
• Manage risks and resolve issues that affect release scope, schedule and quality
• Communicate release details and schedules to the Business
• Conduct Release Readiness reviews, and Business Go/No-Go reviews
• Weekly Release Reporting
• Negotiate, plan and manage all release activities
• Perform Change management tasks for the e-commerce websites.

Confidential, East Windsor, NJ

Infrastructure PM/ Release Management

• Project planning for Data Center Migration (ITIL) - Pre-migration planning and preparation including Application and Systems mapping out, base-lining migration wave scope, detailing the migration plan on Systems, Networks, Database, Security, Storage, Backups, Monitoring. Hour by Hour plan on execution and post migration Unit user and System testing, and analyzing the application performance.
• Communicating with Business owners for scheduling post migration testing/validation activities, providing global communication for systems availability and overall status of the migration and resource availability for each migration wave.
• Tracking all pre migration required changes (approvals and successful implementation prior to migration), emergency high priority changes during the migration, keeping and publishing migration Issues logs.
• Coordinate with Change management for releases, participate in regular CAB meetings representing domain changes and providing readiness status
• Customer sign off for each wave delivery

Confidential, Wilmington, DE

Release Manager

• Work with project managers and technical leads to review project milestone dates.
• Create and maintain Release Calendar, monitor and report release status
• Responsible for communication to the users and business partners for all schedule and emergency outage, and well as post and pre - deployment notifications.
• Lead release planning sessions, identify key dependencies, review implementation plans and timelines.
• Coordinate with Change management for releases, participate in regular CAB meetings representing domain changes and providing readiness status
• Manage dependencies within and across release activities

Confidential, Wallingford, CT

Release Manager

• Manage all aspects of the end to end release process;
• Lead release planning and roll out efforts for major, minor, and maintenance releases.
• Identify key dependencies; create, review and sign off release implementation plan.
• Manage dependencies within and across releases
• Ensure teams follow the established release and change process policies and procedures
• Conduct various release status and release planning meetings to track/manage releases, review implementation plans, release tasks resource assignments, business and technical release validations.
• Ensure early detection of risks and working with project teams on risk response strategy
• Provide release progress communication to business stakeholders and project teams; facilitate technical implementation teleconference sessions, technical and business checkout, Go/ No Go decision meetings.

Confidential, Milwaukee, WI

Project Manager

• Manage all the required activities to ensure that applications/systems being developed to meet all operational requirements before getting introduced to Production / Live environment. Ensuring SI team is comfortable in providing required service when they become part of Application Management Support.
• Receive System Introduction request and provide initial response to the project team
• Identify and finalize “Service Acceptance Criteria” for the introduction of new application or service
• Conduct Impact Analysis, and deliver Impact Statement and Transition Plan (SI Plan)
• Identify Knowledge Transfer topics with Project and Application Management Support teams.
• Publish Knowledge Transfer Plan and Schedule
• Coordinate Knowledge Transfer and reverse Knowledge Transfer activity (replication and observation phases of SI)
• Finalize Early Life Support timelines, and support model during Early Life Support phase
• Observe ticket/issues pattern during Early Life Support phase, closure of pending SI activities, conduct “Lessons Learned” review sessions.

Confidential, Harrisburg, PA

Release Manager

• Manage application releases including hot deploys, to various environments and Production to ensure no adverse impact to production services, ensure the integrity of the shared infrastructure
• Ensure implementations are traceable, secure, and  that the only correct, approved and fully tested changes are deployed to the production environment.
• Managing release calendar, coordinating future release schedule
• Managing version control systems, and SCM tools
• Controlling release scope and deployment activities, Validating release notes are updated for all releases and communicated to the business
• Coordinating with DEV, QA and Production support teams during the release, coordinate with PMO to track release risks and issues
• Ensure high-quality deliverables are completed within target timeframes
• Responsible for global release communication, and updating various of tools with up to date release information and statuses of each release

Confidential, Omaha, NE

Release Management Assessment

• Collaboration with PMIC to study symptoms of the current Release Management Framework. Identifying root causes of the symptoms. Identifying opportunities for addressing the root causes and optimizing the overall framework.
• Interview and workshops with PMIC IT leadership team
• Research of the current PMIC data around Release, Portfolio and Project Management
• Present Release Management assessment findings
• Areas of maturity
• Areas of opportunity
• Design a strategic future state that is a balanced win - win for all participants of the release process
• Identified an incremental value strategy consisted of two clear transition states to reach the critical mass of the future state
• Create a plan to get to a future state via transition states each of which will produce appreciable ROI

Confidential, Stamford, CT

Release Manager

• Release Manager within the Data IT software development team responsible to successfully manage change to the suite of supported applications.
• Act as liaison between various teams involved with the Software Development Lifecycle (SDLC). Work closely with Project management team to understand and scope upcoming release schedules. Work closely with Q/A team to understand and track status of testing schedules and assist in escalating issues. Work closely with development team to understand development cycles and manage scope of releases. Work closely with support (Prod support) team to ensure releases are tested, supportable and ready for deployment. Work closely with both upstream and downstream external systems, dependant on Data IT, to determine impact of change on their systems.
• Track and internally communicate change to the organization. Own the process of raising and defending all required change management records required for releases and guarantee that all approvals are in place for releases to be approved. Plan and hold meetings between stakeholders to track status escalate issues and perform post-mortem analysis on problems. Manage go/no-go calls
• Involved in actual managing physical release process to make sure that schedule is being adhered to. Responsible producing the final release execution schedule of events and checkpoints (Release Run Book). Review past changes for improvements in the release process

Confidential, Parsippany, NJ

Release Manager

• Develop, document, implement, and manage the formal Release Management process across the Wyndham IT organization.
• Planning, developing, coordinating and leading software release activities with application and support teams starting with the Software Testing phase. Engage with projects in early phases of the SDLC to ensure alignment with the overall release schedules and corresponding demand management.
• Define, track, and manage release content and schedules. Schedule and facilitate release planning and status meetings to review changes to releases and/or resolve items of intense or moderate concern
• Provide direction to all affected teams to ensure software release activities are managed and coordinated accordingly. Responsible for planning, coordinating and leading of production readiness meetings for all software releases and secure approvals from support teams as well as Senior Management to continue with production deployment.

Confidential, Morris Plains, NJ

Release Manager /Business analyst

• Responsible for creating an Execution and Post Migration work flows for Data Center Consolidation Project.
• Identifying Data Center Infrastructure that will be migrated for Data Centers in scope
• Working with the Client to determine application dependencies and readiness to migrate applications and related infrastructure components.
• Identifying infrastructure components that will be retired
• Identifying target Data Center location requirements
• Develop migration plans and schedules
• Tracking and Facilitating Migration activities

Confidential, Groton, CT

Release Manager

• Engaged as Infrastructure Services Release Manager: Manage Centrify DirectControl global installation process for 1,815 UNIX servers; join them to Windows Active Directory (AD) Domain Global Zones.
• Create Master RFC (change) process for infrastructure releases: Set release scope and boundaries; manage global contact coordination (AMER, EMEA, and APAC); set release timeline and priorities; report progress.
• Request server health Checks and Zone creation (using HP Open View): Create Centrify installation RFC (using HP Open View) for each server; track approval process to completion; maintain Centrify migration schedule, calendar and database.
• Coordinate migration scheduling with Server and Application owners: Register new User, Group and Privileged accounts in AD; resolve interdependencies between legacy and AD accounts; provide support and resolve post migration issues.
• Ensure all necessary reports, communication updates and documentation is completed and uploaded in respective repositories for SOX Compliance.

Release Manager

Confidential

• Managed process of moving software products through QA and release process, with an emphasis on coordinating work and System Development Lifecycle (SDLC) process compliance.
• Managed execution of technical deployments in test environments; prepared release artifacts in coordination with Project Managers, Application / Database Shared Services teams, Common Zone Support and Common Site Services.
• Worked with project managers to expand the scope of deployments, as appropriate, to include coordination of other activities related to establishing production readiness.
• Managed deployment-related artifacts and deployment executions as agreed with project manager; provided advisory assistance to Release Managers from other domains.
• Developed processes and practices for the Release Manager role: Responsibilities, service levels, maintenance of documentation and inclusion of external processes in concert with Confidential ’s SDLC.

Confidential, New York, NY

Change Control Analyst

• Performed custom and standard builds for various environments: VB6 and VB.NET; Power Builder 9.0 and 10.2; Java builds using different versions of SDK (1.2.2 - 1.5.0); Mircrosoft.NET builds using Nant.
• Served as Administrator of PVCS VM6.7 and 8.0.0.8: Troubleshot issues reported by PVCS users; placed new projects under change control; added/modified user privileges; and archived obsolete directory structures.