PROFESSIONAL SUMMARY:

• Successful and proven project manager. I have extensive experience delivering enterprise level projects to completion that exceed customer expectation, within budget, and drive business value.
• I am also a turnaround expert, able to take IT projects that are behind schedule and over budget and bring them to completion within established cost models.
• I also have over twelve years Client Executive and CIO responsibilities with companies ranging in sales from $300M to $41.5B.
• Some of my responsibilities included developing and executing enterprise projects from initiation to project closure.
• Program Management
• Transition/Transformation Management
• IS Delivery Services
• Strategic Planning
• Quality Control
• PMBOK
• SCRUM
• Agile
• MS Project Tool
• Waterfall Processes
• Service Desk Startups
• System Development Life Cycle (SDLC)
• ITIL Implementation
• ERP Implementation (SAP, Oracle)
• Productivity Improvement
• Cost Reduction Programs
• Audit and Compliance (SOX, COBIT)

PROFESSIONAL EXPERIENCE:

Confidential 

Project Manager, Midland, MI

• Enterprise software savings in excess of $8M/annually.
• Successfully migrated Clients 50 servers and WAN to new Data center in Plano TX
• Led Applications and Infrastructure Teams during entire project and after for post implementation support
• Oversaw change and issue management with client and escalated issues when appropriate
• Customer satisfaction. Assumed leadership responsibility of troubled project and turned it around to be delivered on time and within new agreed upon timeline.
• Streamlining of Dow’s HR business process which helped Dow become more efficient in dealing with their 80,000 active and 200.000 retiree workforce.
• Establishment of applicable rules, regulations, policies, laws and guidelines that impact the HR (IT) area
• Successfully conducted SAS70 and SOX audit activities.
• Developed new corporate HR policies and standards relating to IT to ensure areas of control operate according to internal standards, external accrediting standards and legal requirements
• Took over daily operational responsibility of HR’s technical infrastructure and application management activities related to Peoplesoft 9.1
• Established ITIL standards for Change Management

Program Manager

Confidential, Northville MI

• Establishment of Company’s PMO office. Oversight of all company’s internal projects
• Managed clients data center (40 servers, 9 routers 1 Storage).
• Led Applications and Infrastructure Teams.
• Oversaw change and issue management with client and escalated issues when appropriate
• Major projects delivered included factory automation of company’s 5 plants, establishing a corporate wide email system and major ERP upgrade for company.
• Led operational staff.
• Develop and maintain annual operating and capital budgets
• Created company’s first 3 yr. strategic IT Plan
• Counselor and catalyst for Information technology division and other business leaders in identifying new areas for technology improvements and innovation
• Organizational leader on highly significant matters related to technical platforms, capabilities, and capacity planning
• Support division and organizational level goals and objectives through effective management of staff, budget, priorities to ensure business goals and objectives were met
• Enabling company to emerge from Chapter 11 restructuring
• Achieving 6.9 out of 7.0 on Customer Satisfaction Survey (2009, 2010).

Acting CIO/PM MAG Industrial Automation Systems

Confidential, Warren, MI

• Created Company’s PMO and oversaw all internal projects including operational and financial activities.
• Created New Service Desk in Romania and managed personnel
• Initiated best practices across infrastructure, application and Service Desk
• Create KPI for all areas of account and responsible for tracking results
• Managed clients data center (70 servers, 25 routers, 10 Storage).
• Led Applications and Infrastructure Teams.
• Oversaw change and issue management with client and escalated issues when appropriate
• Successfully managed ERP consolidation project (SAP)
• Successfully managed Enterprise Hyperion implementation which led to significant HR related cost savings.
• Successfully consolidated email system with North America, Europe and Asia
• Deployed SaaS for company’s major plant factory floor applications
• Identified and implemented work processes and implement appropriate changes to improve effectiveness, productivity, and efficiency
• Created and maintained corporate IT policies and standards related to information technology
• Hire, train, and motivate employees including making disciplinary actions including terminations to ensure maximization of personnel utilization and productivity
• Created Individual Development Plans for all personnel.
• Mentored junior associates.
• Responsible for managing daily operations.
• Established strategic relations with company’s vendors
• Established ITIL standards for Change Management
• Develop and maintain annual operating and capital budgets
• Reduced IT operating expenses by 65%
• Increased productivity by 40%.
• Project overruns reduced by 70%

CIO/ PM/ DM 

Confidential, Pittsburgh PA

• Develop Technology vision and leadership for the planning of and Prioritization of Technology projects
• Spearheading new areas for Technology improvements
• Created New Service Desk and managed personnel
• Initiated best practices across infrastructure, application and Service Desk
• Create KPI for all areas of account and responsible for tracking results
• Established ITIL standards
• Managed clients data center (45 servers, 9 routers 1 storage)
• Led Applications and Infrastructure Teams.
• Oversaw change and issue management with client and escalated issues when appropriate
• Successfully upgrade of company’s SAP environment
• Successful implementation of Lotus Notes Upgrades
• Successful Hardware refresh
• Hire, train, and motivate employees including making disciplinary actions including terminations to ensure maximization of personnel utilization and productivity
• Managed all IT projects from start to finish
• Established PMO and implemented PMO standards
• Led all project related IT activities for mergers and acquisitions
• Created enterprise standards and technology architecture
• Develop and maintain relationships with strategic vendors
• Develop and maintain annual operating and capital budgets
• Global IT expenses as a percentage of sales dropped from 2.5% to 1.75%
• Expanded business into Europe and China
• Enterprise reduction of downtime from 40% to less than 2 %.
• IT department was cost neutral first four years.
• Received 2nd highest associate and customer satisfaction in Confidential .
• No personnel turnover during tenure

PM

Confidential, Pittsburgh PA

• Transformed IT division from tactical operational unit to strategic unit which contributed value to Confidential business model
• Support division and organizational level goals and objectives through effective management of staff, budget, priorities to ensure business goals and objectives were met
• Created New Service Desk in Romania and managed personnel
• Initiated best practices across infrastructure, application and Service Desk
• Managed clients data center (30 servers, 10 routers, 2 Storage).
• Led Applications and Infrastructure Teams.
• Oversaw change and issue management with client and escalated issues when appropriate
• Create KPI for all areas of account and responsible for tracking results
• Created Individual Development Plans for all personnel.
• Mentored junior associates
• Develop and maintain annual operating and capital budgets
• Provide oversight on modernization of legacy equipment.
• Assisted Client through tough financial straits to avoid bankruptcy filing.