SUMMARY:

• Technologically adept, systematically advanced and solution - focused Senior program / project manager, equipped with strong educational background and 12 + years in program and project management experience overseeing multiple enterprise level IT programs and projects.
• Demonstrating expertise in planning, orchestrating and delivering complex initiatives for multiple projects, ensuring end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit while following Project Management Office methods and standards.
• Persuasive leader known for strong leadership and successful team building capabilities combined with excellent technical, communication, presentation, and customer service skills.
• Proven effectiveness to multitask in a globally competitive and fast-paced environment with dedication to superior service.

AREAS OF EXPERTISE

• Deployment/Release Administration
• Global Program / Project Management
• Software Development
• Systems Engineering
• Software Architecture & Design
• Cross-Functional Team Leadership
• Risk Management
• Product Roadmap
• Quality Assurance Monitoring
• Budget Management

TECHNICAL SKILLS:

Program / Project Management:  Microsoft Project (MPP), PRISM, IPM+, PBS, OMS, ALCON, Change Point, Staffing Tool, Revenue Tracker, JIRA, Rally, STORM, TDUP, CMPM, ReqPro, Wiki, Confluence, Transceed, Doors, SharePoint, iRise, DRM, PMBOK, Basecamp, Remedy, Rational ALM

CRM/ERP:  People Soft, Seibel, Saleforce.com (SFDC), SAP

Web Technologies:  JAVA, JEE, JSF, SOAP, STRUTS, JSTL, POI, C, C++, HTML5, Json, Ruby, Rails, SPRING, Tiles, ITEXT, Android, iOS/Objective C, Cocoa

Middleware/Other:  XSL, XML, XSLT, VXML, Xalan, Xerces, DOM, SAX, XML Schema, MQ Series, Web Services, SOA, REST, Spring, MuleESB, MicroServices, ANT, Jenkins, Maven, GitHub

Internet Security:  JAAS, JCE, Verisign CA interface, SSL, Digital cert provisioning, Acegi, SSO, Siteminder, CAS, OWASP, Sun Access Manager (SAM), SAML

Methodologies:  Waterfall, Blended, Lean, Iterative, RUP, Agile, Scrum

OS:  UNIX, Linux, AIX, HPUX, Windows NT/2000/XP/7/8

Databases/Webservers /Platforms:  Oracle, Informix, SQL SERVER, MySQL, LDAP, DB2, Big Data, WebLogic, WebSphere, JBoss, Tomcat, JRun, Apache, iPlanet, IIS, Cloud, Virtual environment

PROFESSIONAL EXPERIENCE:

Program Manager

Responsibilities:

• Govern end-to-end program/project delivery process of Customer Portal, DNM (Dynamic Network Manager), SCI (Secure Cloud Internet), MACD, CICD projects and managed 30+ onsite and offshore resources to successfully launch the product for customers.
• Responsible for executive reports, product roadmap and implementing release management processes for cross functional teams to successfully launch projects from concept and R&D stage to production.
• Coordinated cost, estimates, budgets, change proposals, vendor resources and projects handovers.
• Facilitate Vision/Kickoff meetings with different teams from individual applications to understand the application dependencies, constraints and risks.
• Strengthened company's business by leading implementation of Customer portal project.

Lead Project Manager

• Govern end-to-end project delivery process of AIC, NetBond program/projects with 10 Application Project Managers for each program and 25 + applications with various technologies and infrastructure VPMO (ITO), Datacenter projects.
• Coordinated cost and MDE estimates, budgets, change proposals, vendor resources and projects handovers.
• Facilitate Vision/Kickoff meetings with different teams from individual applications to understand the application dependencies, constraints and risks.
• Successfully migrated AT&T services to AIC cloud platform saving millions of dollars in vendor fees and reduced infrastructure costs

Confidential, Plano, TX

Lead Project Manager

• Govern end-to-end project delivery process of Renovation, OCE and EBM program/projects with 8+ Application Project Managers for each program and 20 + applications with various technologies and infrastructure VPMO (ITO) projects.
• Coordinate cost and MDE estimates, budgets, change proposals, vendor resources and projects handovers.
• Facilitate agile Vision/Kickoff meetings with different teams from individual applications to understand the application dependencies, constraints and risks.
• As a Lead PM for ATOM (AT&T Order management) implemented the SFDC portal where AT&T customers can get quotes, deal pricing, product pricing and browse product catalogues using SFDC portal.
• As an SFDC PM (salesforce) implemented the product catalogue, data migration and Big machines reporting migration from Alstom to GE SFDC environment using agile methodology.
• Implemented the Pacing Waterfall application replacing the spreadsheet artifact and business process for all regions using GE PW SFDC instance.
• Pacing Waterfall application provides HQ and Region-level administrators with SFDC permission set and record level control as well as Public Group-based view and edit rights to the application features (e.g., Adjustment edits, At-risk edits, see Graphs, Estimate Details, Adjustments, Deals at risk, in upside, or critical, as well as edit and comment on adjustment values, and provide DR and Op Plan data to help with forecasting.)

SENIOR Deployment Manager /Scrum Master

• Oversaw all aspects of executing software development programs/projects valued up to $6 million for large telecom customer in the US and Latin America using SDLC (Agile/Scrum) methodologies.
• Proficiently trained 30-member cross-functional project team providing software development, quality assurance, hosted services, and DBA/system administration in designing and delivering complex onshore/offshore solutions.
• Closely monitored project/program schedules, budgets, and estimation of new requirements
• Chaired Network Analyzer (NA) project team accountable for developing, testing, installing, troubleshooting, upgrading, and deploying DSL network for various customers across Latin America.
• Significantly reduced costs and average call response times by establishing a solution roadmap to automate service activation and support for telecom providers to streamline helpdesk operations. Spearheaded a project to launch Digital Life "DLITE" an iOS iPad application created by ALU for AT&T.

Senior Project Manager

• Spearheaded a 40-member team responsible for RFPs / SOWs, requirements gathering, software development, testing, installation, and system upgrades/deployments. Led and trained 25 direct reports and 15 indirect reports.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Instrumental as a PMO/Delivery Manager managing teams to deliver a reliable E2E solution design for British Telecom retail and billing platform. Supported onsite and offshore project teams in planning, developing, and implementing SSO seamless navigation between Spinco and Retainco systems.

IT Project Manager

• Implemented Nokia’s ecommerce portal project where customer can purchase mobile phone and Nokia products, look at catalogues, renew licenses and service warranty of the purchased product and create any service request.
• Implemented SSO and security framework for SCA using OWASP guidelines.
• Provided infrastructure, deployment and configuration support for Nokia.com Latin America portals and created DNS change request, resolution and escalation processes.
• Led onsite/offshore project teams to maintain integrity and continuity of Nokia.com portal.
• Developed a SSL request process, a media bank access process, and provided network, firewall, appgate, and SecureID access to vendor and external developers.
• As a PM implemented saleforce.com (SFDC) Nokia’s Sales Incentives project for managing user accounts, licenses, importing list of Nokia Strategy / Strategic Objectives / Strategic Initiatives, Updating Year & Currencies and data extraction