SUMMARY:

• Program Management Professional Qualified IT program manager professional able to contribute expertise in a PMO leadership and project management role.
• Strong background in project implementation and highly skilled in best project management practices including Organizational Change Management (OCM).
• Highly proficient in managing on site and off shore teams, and working remotely.
• Retail IT Projects & Programs
• Project, Program, and Portfolio Management
• Software Development
• OCM
• Agile Methodology
• Waterfall Methodology Infrastructure Management
• Technical Solutions
• Process Implementation
• Certified in MS Project
• Vendor Management
• Team Supervision
• JIRA Administrator
• Stakeholder Relations

PROFESSIONAL EXPERIENCE:

Confidential, Rogers, AR

Program Manager

• Handled process analysis and improvements, project management templates creation and socialization, portfolio creation and management, presentation of portfolio to executive management and advisory council for prioritization, and training in best Project Management Institute (PMI) practices. Resulted in visibility into workload and revenue streams
• Took on project manager role on complex enterprise implementation projects with custom programming, resulting in on time delivery and best in class service
• Established, maintained and refined project and program methodology for delivery of company initiatives, including Project Governance processes, standard tools & templates, financials, risk management, project/program status communications
• Ensured adoption and implementation of project and program management methodology and oversaw project and program management training, coaching, and awareness 
• Provided direct guidance on project/portfolio resource planning, reporting, prioritization, and budgeting
• Developed key project metrics and feedback measurements ensuring professional delivery of projects according to PMO best practices, standards, and proven methodologies. Defined and maintained key performance indicators for delivery and drove improvement strategies
• Supported strategic planning processes, including portfolio roadmap, prioritization, and budgeting 
• Responsible for PPM Tools implementation, enhancements, administration, maintenance and training needs 
• Oversaw activities ensuring projects were delivered on time, in scope, within budget, and met business objectives
• Oversaw medium/large projects from initiation to completion and provided guidance and mentorship to other project managers and IT teams to execute projects, and promoted high performance culture across the entire delivery, services, and IT team 
• Shared lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels 
• Provided leadership to drive continuous improvements in IT project management related operations   

Confidential, Springfield, MO

Senior Retail IT Project Manager, POS

• Demonstrated positive communication style in perpetually client - facing senior project manager role. Established relationships within the business, which included accounting, HR, marketing, legal counsel, e-commerce, business intelligence, loss prevention, and outside vendors to ensure on-time release of deliverables while keeping costs in line
• Collaborated with the PMO in creating project management methodology; tolerated ambiguity and continually managed change; and maintained positive attitude for first-rate client care

Confidential, Rogers, AR

Sr. IT Project Manager, Technical

• Project Manager on a variety of technical initiatives, which included POS installations and upgrades, Wal-Mart FastLane™ (self-checkout) installations, software implementations, small business cabled and wireless network design and implementations (Win2k and SBS 2003), workstation and pin pad roll-outs and upgrades, website design and search engine optimization, computer and network break/fix, database design and implementation, and technical manual creation, editing, and publishing. Managed the following projects (select list): Symbol Technologies (now Zebra): Chain-wide (over 6,000 stores) upgrade of multiple wireless infrastructure switches for Wal-Mart in less than seven weeks, from project plan to implementation. Managed both remote and onsite technical staff
• National Cash Register (NCR): Self-Checkout Lane Level Two installation support for over 400 Wal-Mart stores utilizing remote administration and troubleshooting; Sony library installation and configuration for chain-wide Wal-Mart stores utilizing remote technicians
• Tracker Radio Inc.: Network design and implementation and continual maintenance of SBS 2003; Website design and implementation, which included online store and search engine optimization, achieving number one ranking on Google; Database design and management of implementation to run entire multi-million dollar business
• Northwest Arkansas Free Health Center: Overhaul of medical database and business systems to comply with HIPAA and on-line pharmaceutical ordering

Confidential, Bentonville, AR

Project Manager

• Resolution and completion of customer issues and inquiries in timely manner across multiple projects
• Handled engagement review and quality assurance procedures in accordance with accepted project management methodologies and Nielsen initiatives
• Communicated with all stakeholders across multiple projects. Achieved and created reports on regular basis for all stakeholders in regards to quality, efficiency, and Key Performance Indicators (KPIs)
• Identified partnership opportunities and capitalized on "add-on" sales opportunities across projects and achieved "add on" revenue goals