SUMMARY:

• Certified Project Management Professional (PMP) managing and leading IT Projects to attain Client objectives on time and within budget
• IT Business Consultant with over 16 years of international experience providing cost effective technical solutions to Information Systems and Business Software
• Proficient in various Project Management Knowledge areas including Defining Scope; Planning Schedule; Managing Scope, Time & Budget; Developing Quality Management plan; and Documenting & Managing Risks
• Strong leadership skills to manage project resources effectively and support project team to meet major milestones and deliverables
• Excellent ability to manage stakeholders engagement throughout the project lifecycle and set their expectations including organizational change management
• Proven experience in implementing Software Development Life Cycle (SDLC) processes including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies and deployment management
• Expert in Agile and Waterfall project management methodologies to deliver high - quality project deliverables and meet or exceed client expectations
• Proficient Scrum Master with over 7 years of experience working in Agile environment to successfully facilitate Sprints and implement Agile Principles and methodology
• Exceptional MS-Project skills in creating and managing large project Plans of up to 2 years timeline and $15M budget
• Proven expertise in managing resources and budgets in MS-Project and baselining the project plans
• Result driven consultant who has achieved excellence in delivering projects in various industry like Retail, Marketing Research, Real Estate, Investment and Banking, Insurance and Mortgage industry
• Excellent Communicator - Strong interpersonal skills including the ability motivate team and build strong Client Relationships. Proven experience communicating information at different levels of management from Project Stakeholders and senior management to technical resources and/or remote project teams. Effective communicator of technical concepts to non-technical audience via one to one discussion and JAD sessions
• Specialties: Negotiation, Strategic Planning, Scheduling, Budgeting, Gap Analysis, Root-Cause Analysis, Product & Process Re-engineering, Vendor Management and Legal Compliance of Financial Industry

TECHNICAL EXPERTISE:

Project Management Tools: Microsoft Suite, JIRA, Rally, Smartsheet, VersionOne, Planview, TFS

Content Management Tools: Microsoft Sharepoint, Documentum, Livelink

Document Design Tools: Rational SoDA, Rational Requisite Pro

Business modeling tools: Microsoft Visio 2010, Rational Rose

RDBMS/DBMS: Sybase ASE 15, MS-SQL Server 2005, Oracle 9i, Access 2010

Programming Languages: C, SQL, PL/SQL

WORK EXPERIENCE:

Confidential

Portfolio/Project Manager/ Scrum Master

Responsibilities:

• Manage Portfolio of Projects/Clients for Cloud based application ‘ProMatters - a Case Management System’
• Manage project teams and support them to develop and implement solution that meets the needs of the business and customize the product based on the Clients
• Manage and lead team to initiate the design and development of a SaaS case management system
• Support Infrastructure projects to provide project management framework that can adhere to the PM principles
• Manage governance of the Legal Entity Simplification project while the organizational structure is being simplified from reporting perspective
• Develop and define Agile principles and process and help team implement and adhere to them
• Act as a Scrum Master to assist team achieve release deliverables and remove any impediments
• Work with Technical delivery team, Business Analyst and Quality Analyst team to determine project estimates
• Develop project plans and schedule to ensure projects get delivered on time and within budget
• Assist Product Owner to manage product backlog
• Develop and implement project standards, procedures, documentations and methodologies
• Communicate development status, project status, and issues to management and stakeholders on a regular basis

Environment: MS-Project, MS-Sharepoint, MS-Visio 2010, Innotas (Planview), MS-Powerpoint, MS-Excel, Team Foundation Server

Confidential

Infrastructure Project Manager

• Developed & implemented project management framework for infrastructure projects
• Managed and planned Office 365 Exchange/Sharepoint 2010 implementation projects
• Support team in development of virtual test infrastructure Exchange/Lync environment
• Worked with Clients to ensure training and communications program were in effect and on schedule
• Developed project plan and communicate status reports to key stakeholders on a regular basis
• Managed and lead implementation of infrastructure projects including Data, Voice, Router/switches & Cisco technologies
• Developed and managed the governance of the project including scope, costing, scheduling and tracking
• Worked with technical team to ensure implementations went smoothly and timely to avoid any outages

Confidential

Project Manager

• Manage delivery, localization, stabilization, and support for POS and other restaurant solutions
• Collaborate with key enterprise stakeholders to ensure timely delivery of services with high quality and reliability
• Liaison between the delivery team and key client stakeholders
• Manage governance across all areas of services including service management, incident and change management, continual service improvement and customer satisfaction
• Develop and define Agile principles and process and help team implement and adhere to them
• Communicate development status, project status, and issues to management and stakeholders on a regular basis
• Prepare development project schedule, tasks, estimates and ensure projects get delivered on time and within budget
• Act as a Scrum Master to assist team achieve release deliverables and remove any impediments
• Assist Stakeholder/Product Owner to manage release/sprint priorities
• Manage & lead team of software developers, business analysts, support analysts, quality analyst and integration teams
• Manage cross-functional team members from various departments within the organization
• Work collaboratively with other internal teams as well as external vendors; and manage expectations for project deliverables to ensure timely release of the product
• Partner with architects to ensure technical design, deployment, & implementation requirements are properly documented
• Implement standards, procedures, and methodologies in the development life cycle

Environment: MS-Project, MS-Sharepoint, MS-Visio 2010, JIRA Software, MS-Powerpoint, MS-Excel

Confidential

Project Manager/ PMO Consultant

• Manage project teams in providing context, support and assistance in various aspects of the project
• Develop overall program timeline utilizing MS-Project and manage resource, budget and timelines accordingly
• Collect, analyze and document various project metrics and communicate to Steering Committee
• Maintain project plan and relevant metrics that would help the team track project progress and keep the plan on target
• Provide project management coordination, support and assistance in all aspects of project analysis and management
• Draft and design desired/required communications and review them with appropriate stakeholders
• Assist in communications, follow-up on issues/actions and tracking of multiple project components like work plan and risks/issues
• Collect data and perform analysis to assist in preparing program or project progress reports
• Identify and track project risks and/or resolutions within project and program
• Identify and manage interdependencies among different projects
• Follow-up on various project dependencies and escalate where necessary to ensure they are on track
• Plan and coordinate integration of various projects, efforts, tasks and resources
• Prepare and assist in Steering Committee communication reports/presentations
• Maintain program calendar for key activities and meetings

Environment: Brightworks, MS-Project, MS-Visio 2010, MS-Powerpoint, MS-Excel

Confidential

Project Manager/ Sr. Business Systems Analyst

• Managed various project teams from technical, financial and business disciplines
• Defined project scope, timeline and budget; developed MS-Project plan and quality/risk management plan
• Kept teams focused on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risks through careful analysis of available data
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures
• Acted as a Scrum Master to remove impediments for the team and help them achieve project deliverables
• Developed User Stories to document business requirements
• Organize and develop business cases, offering recommendations to clients requirements
• Interact directly with Business Stakeholders to elicit high-level Business needs and help prioritize release functionalities
• Maintain and keep track of stakeholders requests for updates and enhancements
• Obtain detailed knowledge of the business process being followed in the project environment
• Extract the business requirements from the end users keeping in mind their need for the application, and document it for the developers
• Work in Teradata and CDW environment dealing with extraction, analysis and processing of SQL Queries
• Act as a liaison between the developers, clients and Business Units (BU)
• Conduct meetings with Stakeholders, Business users & technical team ensure all are on the same page
• Prioritize and ensure testability of all the requirements and mitigate any issues found
• Involve in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project
• Manage and Support UAT testing

Environment: Teradata DB, Teradata SQL Assistant, SQL, PL/SQL, Microstrategy, MS-Project, MS-Sharepoint, MS-Visio 2010, MS-Access 2010, MS-Excel

Confidential

Business Analyst 

• Design the Business requirement collection/documentation approach based on the project scope
• Facilitate and manage meeting sessions with committee of Product Leadership, SMEs, Architects, Release Manager and Application Development teams
• Correspond with Client Representatives and Operations Manager of respective Clients to get detailed updates on weekly basis to capture changes incorporated in production
• Perform extensive requirement analysis including data analysis and gap analysis
• Identify internal and external system requirements, design and configuration set-up and also create User Documentation and conducted review sessions
• Initiated development of User stories to ensure business needs are met
• Analyze Legacy System and document requirements for configuring categories per dimensions
• Understand Delivery Cadency per Client Category and how data gets processed on weekly or monthly period
• Report and track enhancement request and change request and determine implications on Operation configurations
• Communicate changes to Client/Operations Managers in time to ensure no concerns are raised
• Review Change requests to ensure it does not impact project timelines and/or scope
• Assist Project Leads in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly
• Translate the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view
• Support Client Service teams during User Acceptance Testing
• Function as the primary liaison between the business line, operations, and the technical areas throughout the project cycle

Environment: Netezza Data Warehouse, Microsoft SQL Server 2005, Microsoft Visual Studio 2005, SQL Server Analysis/Reporting Services, SQL, PL/SQL, HP Quality Center, MS-Excel, MS-Sharepoint

Confidential

Business Analyst 

• Co-ordinate with Business Users in gathering and documenting business requirements
• Organize and participate in Requirement Gathering sessions and JAD sessions with Stakeholders, SMEs and End Users
• Interact with End Users on a one-to-one basis to elicit business requests
• Perform and document Gap Analysis by evaluating As-Is Business processes against standard Product functionalities
• Document Business Requirements and Business Rules associated around gaps between actual business practices and the product
• Analyze Client Reporting Procedures and derive As-Is Business Process flow to understand all components involved in generating and reporting contribution/allocation to its Clients
• Work closely with Portfolio Managers team in implementing right solution per Business Policy and Procedures
• Define Use Cases around business needs to be utilized by Developers in implementing solutions and deriving test Cases for QA/UAT
• Created User Stories to define business requirements and meet customer expectations
• Derive Dependency Process Model to demonstrate how Business Processes will be executed
• Develop data migration strategies to move data from legacy systems to new environment
• Ensure Compliance requirements per Financial Industry Standards are met while providing and/or implementing technical solutions
• Function as Subject Matter Expert for Client Reporting Processes and procedures in Legacy Systems as well as ‘Impact’ product
• Interact with vendor consulting team in providing solutions for new product functionality and resolving issues
• Develop SQL Server Reports to extract data from Cubes for User Analysis and Client Reporting
• Create cross-reference documents for business users to map data from legacy system
• Manage Change Request by performing thorough Impact Analysis of changes required
• Design and document Test Case scenarios for new and existing product functionality and business processes
• Track and monitor Issues/Changes during product Implementation to ensure timely solution to business needs
• Involve in Project Management activities like estimating various task effort of the project from requirement gathering to implementing, QA and deployment
• Develop checklist of items required to validate before testing the process

Environment: Microsoft SQL Server 2005, Microsoft Visual Studio 2005, SQL Server Analysis/Reporting Services, SQL, PL/SQL, Element Tool, MS-Project, MS-Visio 2005, MS-Excel

Confidential

Business Analyst 

• Interact with Business Users to understand enhancement requirements and document for SMT Prototype in the United States
• Document functional specifications for new requirements and act as a liason between Business Users and Technical team
• Facilitate JAD sessions with Subject Matter Experts and Operational Consultants
• Presenting Technical Solutions to Business Users
• Develop test Planning and Test scripts for enhancement requirements
• Interact with Offshore technical team for data related issues
• Extract reports from database for Business User and analyze the discrepancies

Confidential

Business Analyst 

• Interact directly with Business Process owners to elicit high-level Business needs
• Facilitate and manage JAD sessions with committee of SMEs and End Users to gather requirements and understand Revenue generating Processes
• Provide technical solutions to users to meet their requirements
• Document set of Business rules to adhere during implementation
• Document detailed Functional and Non-Functional Requirements Specification (SRS) and Use Case documentation in accordance to financial needs where developers can design and implement the solution with minimum guidance
• Act as a liaison between Users, SME and developers
• Extract and Analyze various As-Is Business Processes defined on MS-Excel sheets
• Develop Business requirement gathering approach for To-Be Business Processes
• Work closely with Finance to transform To-Be Processes to various Business Rules
• Ensure Compliance requirements of SEC are met while implementing processes in Rev Rec
• Design and implement Content Management approach with efficient use of version control
• Prepare Dependency process model to understand how Business processes are executed within the application
• Use the Agile software development principles to strategize the implementation of Business Processes in small increments
• Involve in Project Management activities like estimating various task effort of the project from requirement gathering to implementing, QA and deployment
• Provide recommendations for task/resource management to improve response time between IT and Finance team
• Design and document Test Case scenarios of Business Processes for QA and UAT
• Function as Subject Matter Expert and work directly with developers to investigate and resolve Issues per business requirements in timely manner
• Develop checklist of items required to validate before testing the process
• QA the business processes implemented to ensure it meets business requirement and generates correct revenue
• Efficient use of Element tool to log and track Issues/changes during the project lifecycle
• Manage Change Request by performing thorough Impact Analysis of changes required

Environment: Sybase ASE 12.5.1/15, Microsoft SQL Server 2005, Windows Server 2003, C#, ASP.Net 2.0, XML, SQL, PL/SQL, Element Tool, MS-Project, MS-Visio 2005, MS-Excel

Confidential

Business Analyst

• Obtain detailed knowledge of the business process being followed in the project environment
• Extract the business requirements from the end users keeping in mind their need for the application, and document it for the developers
• Use TSYS on the E-Business Platform which strengthens the application position in the card industry providing cardholders with a superior, safer online experience
• Use TSYS fraud control products including TSYS CardGuard, TSYS CardGuard Real Time Decision and TSYS Notification
• Conduct Budget Planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams
• Analyze business requirements and segregate them into Use Cases and Activity Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models
• Prepare Business workflow Models that cover "How" business processes are accomplished
• Maintain and manage various versions of the documents generated during the project using Rational ClearCase
• Test the final application for Usability to verify whether all the User Requirements were catered by the application
• Bugs, which would enhance the usability of the application, were logged using Rational ClearQuest
• Interact with the developers on resolving the reported bugs and various technical issues
• Involve in preparing Technical Documents and detailed User Manual for the application for an intended novice user
• Monitor and assist in designing and developing Use Cases, Activity Diagrams and Sequence Diagrams using UML
• Identify, investigate, analyze, define and document Business Processes and Use Case Scenarios
• Prepare Change Request Form(CRF) and risk mitigation form to manage changing requirements
• Function as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Assist in building a Business Analysis Process Model using Rational Rose and Visio

Environment: JSP’s, Casewise, J2EE technology, Windows 2000 Advanced Server, MS-Sharepoint, MS Visio, MS EXCEL, TSYS, Rational Suite, RUP

Confidential

Business Analyst

• Work closely with the Business owners to gather their financial needs
• Organize information and develop business cases offering recommendations to clients
• Facilitate and gather requirements and create Use Cases by extensive requirement gathering sessions and JAD sessions
• Use the guidelines and artifacts of the Rational Unified Process (RUP) and Zachman framework to strategize the implementation of Rational Unified Process efforts in different iterations and phases of the Software Development Life Cycle
• Work extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
• Work in SQL and Oracle environment dealing with extraction, analysis and processing of SQL Queries
• Create Use Case specifications, Business Flow diagrams, Activity/state diagram and Sequence diagram using Rational Rose
• Facilitate in the overall management of the projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors

Environment: Oracle, RationalRose, RequisitePro, Rational Clear Case, Feasibility Analysis, Risk Analysis and Gap Analysis, RUP, UML, SQL, MS-Office, MS Project, MS Visio

Confidential

Business Analyst

• Design the Business requirement collection approach based on the project scope and SDLC
• Facilitate and manage meeting sessions with committee of SMEs from various business areas including Loan Monitoring, Asset Management, and Marketing
• Knowledge of Customer Segmentation, Portfolio Analysis/Mgmt, FDR and TSYS processes
• Develop Business Process Models in RUP to document existing and future business processes
• Perform extensive requirement analysis including data analysis and gap analysis
• Identify internal and external system requirements, design and configuration set-up and also created User Documentation and conducted training classes
• Maintain and keep track of stakeholders requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational ClearQuest
• Develop business requirement specification documents as well as high-level project plan
• Design and develop Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Design and implement basic SQL queries for QA testing and report / data validation
• Establish a Business Analysis methodology around the RUP (Rational Unified Process) and further help to develop use cases, project plans and manage scope
• Translate the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations
• Function as the primary liaison between the business line, operations, and the technical areas

Environment: PowerBuilder, J2EE, Oracle, Rational Software Modeler, RUP, UML, SQL,MS-Office, MS Project, MS-Sharepoint, MS Visio, Test Director, Rational Rose, Requisite Pro

Confidential

Business Analyst

• Elicit Business requirements from the stakeholders and analyzed them for consistency, flexibility and completeness
• Follow RUP methodology for the project
• Familiar with SFAS 133 and 149
• Identify the key changes and conduct periodic walkthroughs with business users to communicate effectively
• Identify data to various upstream and downstream applications
• Perform GAP analysis to check the compatibility of the existing system infrastructure with the new requirements
• Act as a liaison between the developers, clients and Line Of Business (LOB) and was instrumental in resolving conflicts between user and technical development teams
• Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams using Rational Rose
• Define Business Process Model with the help of Data Flow Diagrams (DFDs), Entity Relationship Diagrams (ERDs) and Web Page Mock-Ups using Rational Rose and MS Visio
• Involve in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project
• Use the Rational ClearQuest as an effective Bug tracking tool
• Prepare Project Progress Reports and Status Reports and submit to the management on an ongoing basis
• Perform and facilitate User Acceptance Testing (UAT), making sure that each and every requirement is tested during the UAT session
• Assist in Documenting Training Manual for the end product

Environment: RUP, Windows 2000, C#.Net, HTML, XML, SQL, PL/SQL, Oracle 9i, SQL Server 2000, MS Office Suite.