SUMMARY:

• Proven track record of delivering cost effective, high performance technology solutions to meet challenging business demands.
• Qualifications in all facets of implementation methodology from conceptual design to end product; including but not limited to driving strategic direction, resource management, project management, gap analysis, ROI, documentation, implementation, user training, quality review, enhancements etc.
• Diversified, progressive experience in the analysis of data support relevant to product, compliance, regulatory and enterprise needs.
• Project Management AGILE/SCRUM, SDLC
• Budget Planning & Cost Control
• Resource Management
• Process Analysis/Engineering
• Risk Mitigation/Management
• Quality Control
• Global Staff Training
• Client Relationship Management
• Change Management
• Requirements: functional/business, Use Cases, flow diagrams etc AGILE/SCRUM & SDLC
• Documentation: Process, Procedures, manuals, RFI, RFP, ROI etc

TECHNICAL QUALIFICATIONS:

• Agile/Scrum Methodology
• Traditional SDLC (Waterfall)
• AQMS Methodology
• AEM (Adobe Experience Manager)
• V1 - Version1
• Jira/ Confluence
• Oracle Databases
• SQL
• PeopleSoft HCM/ELM
• SAS
• Crystal Reports
• Facilitator Certification

PROFESSIONAL EXPERIENCE:

Scrum Masters

Confidential

Technologies Utilized: Native App Development, Hybrid App development, CloudFront, AWS, Jira, Confluence, Slack, Google Collaboration Tools, MindTouch, New Relic, Google Analytics

• Scrum of Scrum, 3 Scrum Masters report direct, along with all Product Analysts
• Lead teams from Concept to execution, truly building new start up technologies for App development aimed at Truckers during their off time providing an All in one App
• Advocate, coach and guide teams internal (C-Level down) and external using agile and lean principles
• Forming new Scrum teams and being the Servant Leader to guide through the stages of group development
• Develop a deep understanding of product offerings and vision to guide teams
• Jira and Confluence Administration: Workflows, Calendar, Spaces, Boards, Metrics, Estimates, Story Points and customizations
• Facilitate Sprint ceremonies (Master of Ceremonies)
• Manage development teams on and off-shore (Brazil, Vietnam, India, New York, San Francisco)
• Experiment and integrate processes and tools; allowing development teams to become accountable through team championing processes and tools and then allowing them to agree upon it as a group
• Remove impediments (or escalate where appropriate) that would prevent the team from achieving its sprint goals
• Create and manage Metrics Dashboards; apply metrics to provide teams and the organization with relevant feedback. Empower Product Owners to own the Metrics
• Ensure tactical plans are communicated to main stakeholders and vice-a-versa back to the development teams
• Promoting transparency and trust within the teams’ environment so that everyone’s voice is heard
• Facilitate discussion, decision making, and conflict resolution
• Facilitate getting the work done without coercion, assigning, or dictating
• Mentoring Scrum Teams and Product Owners to implement and improve Agile practices

Lead Business Analyst - Scrum Master

Confidential

Technologies Utilized: AEM CQ 5.6, Omniture, BrightTag (Signal), .Net, JavaScript, V1, Confluence, Jira, Lead Management, Microsoft Project, PeopleSoft

• Train and mentor BAs keeping aligned with current industry standards having a deep working knowledge of BA concepts to help guide and poise for project and professional success
• Lead Story Author providing support and guidance to BA team on correct structure and detail needed to be presented to Development and QA for review
• Serves as Product Owner providing governance, system standardizations, building strategic roadmap on maturing product, roles and responsibilities.
• Lead BA on projects working with multiple BAs providing the 1-voice channel for the BA group. Partnering with cross-functional teams identifying downstream projects weighing against resource/resource constraint providing out resource management.
• Provide expertise on impact analysis across systems and enterprise level infrastructure
• Creating Use Case and Requirements for Mobile and Desktop web in a responsive design
• Facilitate and manage requirement sessions, meeting with stakeholders individually; adopting and fostering transparency to understand specific wants and needs of each group. Identifying the "wants" from the "haves"
• Represent IT by providing information on infrastructure, capabilities, limitations, and systems to other departments within Capella
• Project Methodology Agile: Daily stand-ups, sprints, storyboards, task boards, Fibonacci, Kanban, V1, Jira, FRS (Functional Requirement Specifications), BRD (Business Requirements Document) etc
• System Management AEM (Adobe Experience Manager):
• Infrastructure/Networking Project Manager for implementation of CQ 5.6 leading internal, external and offshore members
• Lead implementation of User Provisioning and system Governance
• Provide training to Call Center groups and tech support teams on escalation process, user setup and system training
• Lead BA on enterprise/organizational projects within AEM

Web Marketing Project Manager/ Scrum Master

Confidential

Technologies Utilized: Oxcyon CMS, Microsoft Project

• Collaborate with marketing managers to integrate marketing and communications with online channels
• Plan, prioritize, and implement all activities associated with the design, development and content management of the organization's website.
• Work with Directors and managers to determine strategic goals for internet site
• Works in collaboration with Project Managers from IS and outside vendors to develop a detailed plan for initial website development including overall site construction, budget, timelines, and task lists to ensure successful completion of project.
• Oversees graphic design and functional navigation of website to ensure it’s in compliance with brand standards and utilizes best practices to maximize ease of use and SEO..
• Regularly reviews website to ensure overall functionality of buttons, links, etc., and monitors Google analytics data to determine usage and user preferences and incorporates findings into website
• Oversees the creation and updating of all website content to ensure positive, accurate, and consumer friendly web presence
• Monitors ranking services (i.e. MozRating, Website Grader) to ensure website’s search engine optimization.
• Works with marketing planners to create, execute and monitor on-line marketing campaigns (i.e. Google Adwords).
• Conducts demonstrations of site and provides training to content managers
• Experience in website analytic tools (Google Analytics)
• Update websites with current images, videos, news and products

PeopleSoft ELM Consultant/ELM Analyst

Confidential

Technologies Utilized: PeopleSoft ELM, SQL Server, Crystal Reports, Taleo

• Advisor to business, functions and regions on implementation of courseware in PeopleSoft ELM, provide analysis and direction for archiving data.
• Product Owner providing strategic direction on system utilization, Propose/Implement guidelines and roadmap, drive business case development for strategic technical projects.
• Work with content owners making changes or adding new content, assist with publication and maintenance of content.
• Develop and implement process procedures and documentation.
• Create data standards, structures and gap analysis.
• Develop and resolve issues with current reporting, creating customized reports for clients.
• Support and implement system configuration needs, be the liaison between business and IT
• Provide training to administrators, IT and help desk in order to provide global information for issue resolution and understanding PeopleSoft ELM.
• Web support as it relates to interfacing with PeopleSoft ELM. Troubleshooting IE versions, security protocols, missing or corrupted components, etc.
• Technical support in troubleshooting user issues in PeopleSoft ELM (LMS), supporting LMS enhancements and resolving data accuracy

Senior Business Analyst

Confidential, Plymouth

• Accountable for providing consulting services to clients around the strategic utilization and set up of client software products and bridging clients’ methodologies to these products
• Accountable for interacting with clients and internal business partners to identify client business needs, formulate options and recommended solutions to ensure Client’s software products are used to the fullest extent
• Accountable for managing highly customized client projects including identifying and consulting on process requirements, performing requirements analysis, specification development and use cases documentation
• Accountable for ensuring a successful and complete hand off of the initiated implementation to the appropriate project team members.
• Accountable for facilitating successful client sessions
• Configure re courseware and programs to support and implement system configuration needs. Provide guidance and training to different groups such as the administrators, business and functional teams.
• Work with the content owners in order to make changes or evaluate new course content. Support publication and maintenance of content.
• Testing courseware modules or programs on ELM
• Technical support to troubleshoot user issues
• Generate reports from Access/ELM, customizing reports to meet the needs of the client.
• Create Processes, process documentation
• Vender management between coursework vender and ELM
• Consult/support business areas on best practices for courseware setup and implementation. Maintain governance of structure and data hierarchy.
• Knowledge of SCORM and AICC file structures

Advanced Business Analyst/ Product Analyst

Confidential

• Corporate Methodology use of Waterfall SDLC documentation - Writing Business cases, ROI, business rules, user goals, requirement definition documentation (functional, user, and non-functional), use case specifications, test cases, information dictionary, traceability matrix and etc.
• Business process modeling
• Evaluate, recommend, and implement contracts of data aggregators i.e. DTCC (NSCC Subsidiary) under IPS services. Eliminated manual processes, allowing the receival of client data, the ability to monitor money movement, integration of data through current infrastructure system to allow connecting systems i.e. compensation to flow, and to provide ability for end-users to view information via product GUI screen.
• Knowledge of third-party investment and insurance industry practices
• Provide vendor support and relationship management
• Provide Product Management; monitor performance (volume, revenue, margin), develop new product lines, benchmarking and product releases/enhancements
• Monthly/Quarterly upper management reporting on mutual funds
• Development and implementation of programs to increase proprietary and Non-Proprietary product production.
• Perform a variety of roles in all aspects of a project in a cross-functional environment
• Advanced levels of business/systems analysis and independence
• Lead system training sessions for end users
• Manage/Update business and systems manuals relevant to legacy and intranet programs
• Strong working knowledge of systems design process and methodology
• Development of the Business Plan, scope of work, and cost benefit analysis documentation
• Develop and refine business processes and process flow diagrams