OBJECTIVE:

• To pursue a senior management role wifin Chicagoland (IL) and/or Atlanta (GA) where me can fully utilize my 20+ years of well diversified professional management/technical expertise and experience.
• Director of Global Services/Program Manager wif a balanced mixture of management & technical expertise in defining business & technology strategies & standards, policies & processes, leading new product development, and customer relationships in diverse industries. Professional expert wif an International R&D experience in application development, client facing software/transformational project/program/process management, E - commerce & IT Enterprise release/change/delivery management, vendor management, offshore development, support & services, resource management, budget planning, and revenue projections (P&L). An effective dynamic leader in building and managing a global team wif a proven success record in project/program execution.

PROFESSIONAL EXPERIENCE:

Sr. Global IT Release & Change Manager

Confidential, Crystal Lake, IL

Responsibilities:

• Managed global Release/Change Management & QA Team.
• Established & executed ITIL V3.0 based Enterprise Release/Change/Incident/Problem Management practices/governance for SAP/MES/Portal/Infrastructure/e-Commerce programs wif iterative/agile methodology, trained IT/Business.
• Defined and placed cloud based Release/Change Management strategy into practice.
• Reported and analyzed KPIs - Used teh results in streamlining policies/procedures/processes through continuous improvement initiative.
• Chaired Change Advisory Board (CAB) - Authorized technical changes including GMP and SOX assessment.
• Responsible for release planning alignment wif product roadmap using continuous integration deployment, and in charge of controlling Quality, Stage & Production environments.
• Managed release automation through SAP ChaRM, Trackwise & ServiceNow implementation.
• Coordinated User Acceptance/QA testing wif Business/IT, and lead continuous process improvement group.
• Contributed as a key stakeholder in data center migration, VPN conversion, disaster recovery, etc.

Application Development Manager

Confidential, Wood Dale, IL

Responsibilities:

• Managed a team of web based application developers/business analysts/architects including planning associated wif design/development/deployment/support of on-line business applications (.NET/Java).
• Developed and supported student-facing academic applications and internal on-line applications supporting student services, student finance & accounting, faculty management, registrar services, etc.
• Identified and resolved dependency and integration issues across multiple applications.
• Worked closely wif business teams to understand business processes and translated those processes into implementable solutions using agile development process and responsible for building application roadmap.
• Vendor management including vendor selection and setting up vendor relation policies and processes.
• Set and implemented policies and procedures related to application quality standards and testing.
• Forecasted resource needs, provided & validated effort estimate, and reported monthly KPIs.

Director of Global Services/Program Manager

Confidential, Chicago, IL

Responsibilities:

• In charge of client facing Global/Professional Services organization that provides Java based mobile application solutions and integration services to mobile/multimedia manufacturers and operators.
• Responsible for resource planning - Built and managed a talented US Global Services team, set up group goals & objectives, and supervised global team resources & offshore development members.
• Rewarded for turning Global Services organization profitable by introducing PMO processes and taking business/technology process improvement initiatives along wif enhancing customer relationship.
• Managed multiple client software projects from initiation through final delivery/support including training.
• Responsible for regional pre-sales and post-sales activities and operations including executing/improving asset management processes for inventory control, business continuity, and disaster recovery.
• Established and executed global customer processes, and involved in 3rd party vendor and partner selection.
• Gatheird business requirements, defined project scope working wif customers, sales, product management, Architectural Design, R&D, etc., and prepared SOW including handling customer signoff.
• Managed P&L - forecasted annual sales revenue, monthly revenue recognition, tracking, and collection.

Technology Process & Release/Change Manager

Confidential, Chicago, IL

Responsibilities:

• Played a key role building multiple E-commerce solutions/products.
• Supervised Process and Release/Change Management Team, and mentored Project Managers & QA team.
• Established and owned ITIL based technology processes ensuring business alignment, and controlled enterprise/retailer/supply chain product life cycle including establishing client facing PMO.
• Lead release planning, change management, exception planning, software product release & IT infrastructure schedules for software/hardware upgrade as well as incident/problem/defect management.
• Defined release milestones, release criteria, and responsible for creating and maintaining annual product release & change window/maintenance calendar.
• Owned and chaired Change Advisory Board (CAB) - Responsible for final authorization of change/exception.
• Successfully managed Siebel implementation/upgrade project, data center migration after company merger.
• Responsible for software/hardware/firmware upgrade approval including latest hot fixes/patches.
• Lead product readiness & scrum meetings, and defined & reported release specific KPIs.
• Acted as an escalation contact and a gatekeeper for evaluation of each entry/exit criteria - Helped leading project delivery teams to achieve on-schedule, on-budget, and high quality release deliverables.
• Administered teh version control system (CVS) including software build management.
• Owned defect/enhancement request tracking system (Seibel and Bugzilla).

Software Development Project Manager

Confidential, Green Bay, WI

Responsibilities:

• Planned, directed, and coordinated teh multiple web-based financial/accounting software projects to ensure that quality goals of projects were accomplished wifin prescribed time and funding parameters.
• Defined teh project scope, created and maintained teh complex project plans and project documentation.
• Assembled teh project team, coordinated wif functional managers to schedule and manage teh resources, and provided regular project status updates to sr. management.
• Identified risk in advance, and resolved outstanding issues such as interface design, development tools, and changing resources.
• Supervised business analyst & development team, and conducted performance review of each member.
• Developed and introduced software development quality gate (stage-gate) process first time in teh company and responsible for its continuous improvement.

Technical Project/Program Manager

Confidential, Lisle, IL

Responsibilities:

• Successfully executed various large and complex wireless infrastructure projects encompassing entire product (service definition, requirements analysis, hardware and software development, design, test, deployment, training, and technical support) using SDLC and RUP methodologies.
• Member of Process Steering Committee introducing project management failsafe gate process as well as delivered process training to team members.
• Created and ensured teh acceptance of product & project plan in cross-functional collaborations and lead teh effort of executing program in timely manner through global team formation.
• Responsible for annual capital and expense budget planning including budget request, allocation, and maintenance using financial tools for revenue projection.
• Worked wif vendors and product management in contract negotiation as well as RFIs/RFPs and product release feature list preparation and finalization.
• Created, tracked, and updated product roadmaps & project plans, project web page wif latest relevant information, and maintained project documentation in MS SharePoint.
• Responsible for lab planning for floor space and equipment for lab upgrade, and reviewing test plan.
• Identified project/release risk associated wif scope, time, and cost as well as worked on its resolution by developing and executing risk mitigation plan.

Software Performance Engineer

Confidential, Arlington Heights, IL

Responsibilities:

• Performance and reliability measurement execution and validation on EMX2500 Cellular Switch using CDMA and Analog technologies under six sigma process.
• Defined platform dependent test cases and scripts for various test scenarios.
• Implemented various performance testing platforms to stress teh EMX2500 system.
• Debugged a distributed processor system to attain Central Processor Unit (CPU) utilization rates used for determining deltas for each software release.

Software Test/Application Engineer

Confidential, Hoffman Estates, IL

Responsibilities:

• In charge of software quality testing of a multi-tasking, GUI-based real-time embedded motion control system to improve and enhance teh system performance.
• Developed application test programs in Icon and Text languages to test user’s interface, system parameters, Input/Output (me/O), serial and backplane communications, etc.
• Created medium scale applications in Visual Basic for interface communications.
• Generated diagnostic reports of teh motion control system software and hardware.
• Provided updated tech information to Technical Writer and proof read teh user’s manual.

New Product Test Engineer

Confidential, Elgin, IL

Responsibilities:

• Assisted in designing solutions for reliability optimization for teh new video monitor circuits.
• Performed design verification testing of digitally controlled high-resolution monitors.

Lead Electronics Engineer

Confidential

Responsibilities:

• Managed and trained undergraduate co-op students and Electronics Technicians.
• Troubleshooting and electronics maintenance of Computerized Numerical Control (CNC) and Numerical Control (NC) machines.
• Debugged motion control drives, electrical and electronics equipments, sensors, etc.
• Member of Quality Control responsible for achieving quality goals of electrical and mechanical products under lean manufacturing process.
• Assisted Mechanical & Electrical Engineers on critical troubleshooting.

Volunteer Instructor/Web Architect 

Confidential, Wheeling, IL

Responsibilities:

• Teaches kids and teenagers about social values of culture and various religions.
• Assists students wif their social issues and counseling for colege education.
• Responsible for web development including content management - Designed and now maintains/updates temple web site.

TECHNICAL SKILLS:

MS Project Server MS SharePoint MS Office MS Visio Milestone 2000 Clarity C, C++, C#, ASP.Net, VB.Net, Flex, Pascal, Visual Basic, Perl Java, J2EE, JSRs (Bluetooth, Location APIs, ..), GPS/GIS TCK/JDTS TestDirector LoadRunner Photoshop XML/HTML/DHTML Twiki/PHP Portal/Websphere SQL Peoplesoft Oracle ATG Hybris Websphere SAP (SolManger) Seibel Bugzilla TrackWIse RightNow ServiceNow JIRA HP Service Manager (ITSM) Campus Vue CVS Perforce Serena Dimensions Unix Linux Windows Android P2K BREW