SUMMARY:

• A highly experienced Operations Consulting Project Manager with a successful background in Managing and Implementing Business Systems with extensive experience in highly competitive environments. Especially skillful at building strategic business/client relationships, achieving results beyond requirements and expectations.
• Proven ability to analyze clients’ business issues. Develop and communicate effective solutions. Achieve consensus for implementation, and manage projects through to completion.
• Significant expertise in software/hardware/infrastructure platforms, client/server, networks, software development, e - commerce, VOIP, Internet, telecommunications, supply chain, securities/futures trading principals, Chinese language skills and teh operations functions of banks, stock exchanges, clearing houses and retail organizations.

PROFESSIONAL EXPERIENCE:

Contract Business Analyst/Project Manager

Confidential, IL

• Analyzed and documented current CRM trouble ticket reporting and resolution system.
• Proposed a new system to reduce teh number of application platforms from three to two.
• dis enhanced system reduced software costs, decreased problem resolution intervals and increased outside client satisfaction.
• Inventoried and assigned ownership to over 200 IT applications.
• dis allowed teh client to better control access to applications and resources from unauthorized outside parties.

Contract/Staff Project Manager

Confidential, Chicago, IL

• Managed several multiple on-time complex enterprise banking software projects simultaneously.
• Wrote Project Plan and managed teh initiatives of several internal client, third party-vendors and technical teams.
• Managed project communications between stakeholders, users, leadership and technical teams.
• Delivered 50 new remittance lockboxes for a major East Coast Bank 90 days early. dis allowed teh bank to consummate its merger/acquisition on time. dis project reaped an additional $360K in revenue for Confidential through advanced billing.
• Administered data center and office moves.
• Ensured dat new data center infrastructure, mailing machines, file servers, network equipment/circuits were in place to enable a timely week-end move without disruption to production processing.
• Over 200 Associate work stations were relocated without interruption to teh manual workflow.
• Directed teh timely conversion of 360 devices from Windows XP to Windows 7. dis allowed Confidential teh ability to comply with current mandatory operating system software banking requirements.
• Lead teh Chicago telephone platform upgrade.
• Converted entire system from analog to VOIP.
• Replace all handsets with state-of-teh-art Cisco wire-line/wireless equipment.
• These enhancements allowed Associates to take advantage of features such as Unified Communications.

Contract Project Manager

Confidential, Oakbrook, IL

• PM leading an initiative to work with IBM to develop zone-based software (SaaS) to competitively price all Ace SKUs throughout teh US and Canada. dis effort is expected to increase store revenues by 10%-15%.
• PM for teh creation of a program dat segments store POS data to produce reports and catalogs dat target B2B customers. dis marketing/e-commerce initiative will grow retail income by 15%
• PM for teh upgrade of teh Ace Human Resource (HR) SumTotal Learning Management System (LMS). dis system will facilitate teh most advanced on-line learning programs for teh staff of 4,600 stores.

Sr. Project Manager

Confidential Chicago, IL

• Delivered multi-million dollar data center/network build-out infrastructure projects under budget and 3 months ahead of schedule.
• Developed and delivered PMP review courses for internal candidates.100% of attendees has sat for teh exam.

Fixed Wireless Broadband Executive

Confidential, Chicago, IL

• Introduced, marketed and project managed implementation of microwave broadband access to targeted clients in Chicago-Metro area.
• Created a plan to maximize network radio coverage. Reduced network hardware needs by 25%.
• Expanded sales efforts to Midwestern Fortune 1000 companies. Top National producer for 2009.

Network Consultant Project Manager

Confidential, Heights, IL

• Managed teh launch of Great Lakes Sales Office. dis resulted in growing territory revenues by 20%.
• Developed, executed and managed a marketing plan. Increased marketing awareness to a 5 state region.

Senior Account Manager

Confidential, Estates, IL

• Targeted a national trucking company who had a $1.5 million 3-year contract with a competitor. Captured teh entire business back within 18 months. Project managed network installation 3 months ahead of schedule.
• Developed a strategic case study sales module. Used teh prototype to help close teh sales branch’s first $5.5M VOIP equipment deal.
• Project managed teh supply chain, software development, hardware and network infrastructure installation.

International / Enterprise Project Manager

Confidential, Chicago, IL

• Created a funnel of 12 neglected Fortune 500 accounts. Closed $900K in business within teh first quarter.
• Developed and managed an International Sales Training Program for Account Executives.
• Improved international sales revenue by 13% six months after teh initial training began.

Senior Technology Project Manager

Confidential, Chicago, IL

• Implemented teh company’s first subscription based e-commerce web site dat would allow global customers to download software patches immediately. Saved customers an average of 4-6 weeks of waiting time for software updates.
• Implemented a translation interface system, allowing international customers to use software written in their native tongues.
• Increased overall sales by 15%, and generated further penetration into five new Asian/EMEA markets.

VP & Managing Director

Confidential, Chicago, IL

• Created and managed a computer consulting/audit/data-security department from scratch. Recruited and trained six individuals who had less TEMPthan 3 years experience. Resulted in a 35% salary savings.
• Presented an analysis to senior management dat proposed a $250,000 risk aversion system with no guaranteed ROI. Eventually saved teh firm $7,000,000 even though teh program ran only twice.
• Designed, Project managed and streamlined transaction controls for a new system re-write.
• Shortened production-processing time by 45% and reduced staffing costs for customers.

TECHNICAL SKILLS:

PLATFORMS: IBM, UNIX, WINDOWS, MITEL, WAUSUA, CISCO, DOS, AND TANDEM.

LANGUAGES: C, COBOL. JCL, HTML, CULPRIT AND SQL.

APPLICATIONS: SharePoint, Lotus Notes, MS-Office, Siebel, Salesforce, Jira, ServiceNow, Planview, MS Project, Visio & Access

TELECOM PROTOCOLS: DS1-3, OC, Frame Relay, VOIP, SIP, MPLS, Managed Services, Dedicated Internet.