PROFESSIONAL SUMMARY:

• Established Agile Professional focused on continuous improvement and delivering business value through servant leadership, Scrum, Kanban and Scaled Agile Framework (SAFe). Skilled in coaching agile teams, individuals and managers to adopt agile, work collaboratively and communicate effectively.
• Scrum Master/Project Management
• Manage diverse technical and non - technical groups spanning across the organization.
• Encourage collaboration and look for measurable improvement opportunities across multiple teams.
• Coach offshore and onsite development teams and QA teams on Agile best practices.
• Create a variety of Scrum reporting metrics and dashboards for the team and organization.
• Coached the scrum teams through the successful delivery of a new software product with several components. Adept at managing multiple projects and bringing project plans to life
• Comfortable in working with different personalities and reshaping process and rules to fit a team’s needs for optimization
• Experience working with Cost/benefit analysis and major PMP training principles
• Understanding of Work Breakdown Structure and importance of breaking down work to have a schedule and budget to forecast amount of work needed to have team provide estimate
• Able to take projects under multiple business lines, secure resources and drive projects to successful completion within a matrix organization
• Excel in creating partnerships between business and IT to deliver strategic initiatives
• Superior executive level communication and presentation abilities.
• Undergoing preparation for PMP certification
• Product Management/Business Analysis:
• End to end experience in requirements life cycle from ideation, planning, discovery, research, elicitation, documentation, peer reviews and iteration cycles with engineering in both Waterfall and Agile methodologies
• Translating complex to simple - Effective in translating end user pain points into robust solution documentation
• High emotional intelligence and superior interpersonal ability effective in building healthy team dynamic and fostering productivity
• Experience in playing role of Product Proxy Owner in Agile Scrum team
• Powerhouse/SME for product knowledge for Scrum team. Serving as a guide for requirements efforts to prioritize and manage User Stories in Product Backlog
• Dynamic communication style in communicating complex information to wide array of audiences with differing levels of knowledge
• Ability to make insightful observations and ask intelligent questions w/ detailed analysis
• Strong written communication, extensive experience in producing quality documentation; User stories, Acceptance Criteria, Specific Functional Design (SFD), Use Cases and System Architectural Diagrams commonly seen hanging in employee office cubes
• IIBA (International Institute of Business Analysis) industry guided requirements management experience; gather and classify requirements by priority, decompose high-level information into details, analyze high impact risks and apply creative problem solving solutions to diffuse risk and manage traceability with changing requirements
• Global IT experience: Completed training program at Infosys Leadership Institute in Mysore, India which emphasized computer hardware/software concepts, programming and testing and relational database management systems. Later attended Enterprise Solutions Academy in Hyderabad, India to train on EAI and SCM implementations using IBM Websphere Message Broker and Sterling Commerce

TECHNICAL SKILLS:

• JIRA
• Wiki
• HP LM Quality Control Greenhopper for User Stories (JIRA plug in)
• Blueprint Requirements Management
• Sterling Commerce
• LexisNexis CounselLink
• Wiki
• Quality Control
• Visio
• Windows
• MAC Proficient. Understanding of database administration and programming languages SQL
• Unix
• HTML
• XML.

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

Scrum Master

• Responsible for coaching teams consisting of local and remote team members. Using conference tools such Confidential, Confidential for Business, Office 365, conduct polls, share files and articles and promote team unity with remote team members.
• Facilitating scrum events and providing servant leadership to help ensure that the team has what they need to be successful.
• Conducting fun and innovative retrospectives to aid to in continuous improvements and become more self-aware of their habits, opportunities for improvement and ability to solve their own challenges. Using Trello to capture items, monitor progress on action items and visualize progress for remote team members.
• Assisting team to work collaboratively with other teams to identify dependencies, redundancy, make work transparent and effectively manage work.
• Assist with product development for Elyon’s internal Proposal Management System
• Obtain training and understanding of PEGA business process technology to help drive solution from a Business Architect standpoint
• Assist with development of Competitive Intelligence Database to understand strength, weaknesses and differentiation of a competitor
• Implement Agile Practices in proposal process for contracts such as RFI, RFO, RFPs
• Working with the Chief Strategy Officer, Director of Enterprise Architecture & Director of HR to prepare proposal plans that meets client objectives and budgets
• Thoroughly reviewing RFOs, RFPs, RFQs, and RFIs to truly understand the needs of each client
• Implemented Agile practices in Proposal process with daily stand ups, Kanban board to track progress of tasks and retrospective to understand “Lessons Learned”
• Conduct Bid/No Bid using strategic criteria to help drive decision
• Develop Project Plan and Delegate tasks to each team member
• Track progress through Agile practices
• Review proposal draft and final versions for responsiveness, thoroughness, accuracy, quality, and effective design and layout
• Participate and drive Red Team and Blue Team reviews that proofread proposal text and ensure response met RFPs requirements
• Ensured final product is acceptable and successfully delivered to the client by the deadline

Confidential, Sacramento CA

Agile Scrum Master

• Conduct Scrum Meetings, Daily Stand-up, Sprint Planning, Backlog Grooming, Epic and Story Estimation, Sprint Review, Demo, Retrospective session between local and offshore teams
• Reported status to various audiences, including executive updates and reviews
• Implemented innovative solutions during projects; improved processes, engineering design, product quality, and systems thinking - reducing rework and improving client relations and customer success .
• Coach offshore and onsite development teams and QA teams on Agile best practices.
• Create a variety of Scrum reporting metrics and dashboards for the team and organization
• Developed business plan, strategy and budgets for product to maximize profits
• Led organizational efforts for Market product line, provided options to build or partner with vendors. Ultimately, researched various potential vendors and provided a recommendation with indisputable data about why it was better to partner with a vendor than build product in house, saving organization $2.1 million plus dollars in development costs.
• Responsible for project implementation of Quote feature within the Mobile Repair app, which opened up the target market for one of Confidential ’s best-selling products. Ultimately, improving customer retention in a declining sales situation.
• Served duties of a Product Manager, conducting market research via product feedback surveys, Google analytic trends and Data analysis. Used this to identify the market problem and build a solution that solved it.
• Managing the entire product line life cycle from strategic planning to tactical activities
• Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
• Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute.

Confidential, Sacramento CA

Agile Scrum Master

• Worked in Disciplined Agile Delivery (DAD) framework which allowed for simplified process decisions to be made around incremental and iterative solution delivery. While LexisNexis was transitioning from Waterfall to Agile, DAD agile approach was very important as it allowed scrum teams to transition to Agile with more ease due it being more people and learning oriented
• Provided expertise on Scrum and applying JIRA
• Led the development team in understanding through daily sprints and adopting Agile Best practice habits, promoting and advocating the need for Agile through day to day sprint ceremonies
• Support organizational transition from Waterfall to Agile methodology
• Worked closely with the Product Owner to assure that the work was strategically prioritized for value, risk mitigation, and timely delivery
• Lead and assist cross-functional software development teams responsible for project delivery and bringing features to market by removing any impediments to help the delivery teams meet their sprint commitments.
• Requirement elicitation through high band-width communication with internal and external business partners
• Requirement discovery through detailed analysis and intelligent questions
• Dynamic communication skills beneficial in speaking with different array of audiences from Engineering to Business
• Experience in creating simple solutions for complex problems, worked on legal software and e-Billing projects such as: Allocation tax by user, Enhanced Fee Search, Enhanced Type-ahead search, Contacts database administration, Budgeting Mass Actions, Import/Export Data
• Creation of detailed user stories, acceptance criteria in Greenhopper JIRA, an Agile methodology specific requirements management tool
• Documentation of functional requirements and use cases in Blueprint, another requirements management tool used extensively at LexisNexis
• Sustain vision of product management throughout software development life cycle
• Extensive product knowledge and understanding of the software development life cycle, specifically matter management and e-billing
• Heavy participation in reviewing technical help documentation and training internal groups to increase intellectual capital

Confidential, San Francisco, CA

Agile Scrum Master

• Conduct Scrum Meetings, Daily Stand-up, Sprint Planning, Backlog Grooming, Epic and Story Estimation, Sprint Review, Demo, Retrospective session between local and offshore teams
• Worked under Agile SAFe framework helping implement Agile practices to a company that was transitioning from Waterfall methodology. Acted as a change manager with scrum team, promoting iterative output but ensuring profitability of the business as the number one priority.
• Contribute to requirements efforts through creation of system architectural diagrams commonly seen hung in people’s office cube
• Experience in Beta site and complex data migration to build new front design of Confidential
• Subject Matter Expert (SME) for Merchandise Control System which is the hub of supply chain management for Confidential, Confidential ’s Loyalty Program (Beauty Insider) and various Integration components connecting with Confidential (JCPenney, SiJCP, Amazon)
• Worked with external vendors to gather and classify requirements for Software upgrade of cashier registers (POS) in Confidential stores
• Continual QA testing and bug catching to ensure requirements are in sync with end product

Confidential, San Francisco, CA

Agile Project Manager

• Scrum methodology: Manage and coordinate cross functional global teams to ensure timely resolution of defects with high business impact in best practice with Scrum
• Facilitated Scrum Meetings, Daily Stand-up, Sprint Planning, Backlog Grooming, Epic and Story Estimation, Sprint Review, Demo, Retrospective session between local and offshore teams
• Agile software development experience; provide creative problem solving solutions of complex e-commerce problems through data analysis of Sterling Commerce, Database and Unix
• Act as a product expertise on Sterling Commerce Multi-Fulfillment Channel Suite and provide insight on effective solutions to common business problems
• Contribute to documentation and automation of production support activities to reduce defect rate
• Drive weekly meetings to obtain status updates from team and create action plan for members to meet implementation timelines

Confidential, Brisbane, CA

Agile Project Manager

• Scrum methodology/Project Management: Manage engineering, development and client expectations by providing status updates on delivery of team, managing release efforts.
• Conduct day to day stand ups, grooming sessions, planning sessions, retros and releases
• Act as single point of contact for software delivery communications with executive staff develop technical design documentation, improve organization and help client understand technical functionality in relation with business needs
• Product expertise: Owned product cradle to grave; provided product development solutions to solve complex business problems to meet end user needs, collaborated between cross functional global teams to synchronize tasks to meet deadlines and prepare various trends for production support activities
• Incorporating change in a sustainable development (Agile Software Development): Development of Order Management Hub in Sterling Commerce DOM in conjunction with utilizing SQL queries, database management, modifying code and redeploying changes of product on Unix environment
• Ensured version control between offshore and onsite development and consolidated all development changes into final product via SVN and CVS version control tools

Confidential, Seattle, WA

Project Manager

• Managed onsite and offsite development teams, operation teams and client expectations to come to agreement about which historical records to purge and retain via JAD Sessions
• Coordinated communication to business and operation teams about how their daily operations would be affected by new development
• Created process documentation to enhance productivity and organization. Maintained a higher performing database by purging millions of historical records regularly

Confidential, Sacramento, CA

Data Processing Contractor

• Centralizing health facility information from Confidential and ASPEN health system into one statewide database.
• Analysis of proprietorship and health facility surveyor reports.
• Collection of data from reports generated by Associate Governmental Program Analysts

Confidential, Sacramento, CA

Student Assistant

• Evaluate allocation of government spending, compile budget reports
• Prepare important documentation and presentation for executive meetings
• Complete procurement forms for new equipment requests
• Manage inventory of Caltrans database for all IT equipment