SUMMARY:

• 18yrs of experience in the Information Technology industry, which spanned across the different roles and currently working as full time Scrum Master / Project Manager.
• Responsible for all aspects of product delivery management.
• Experienced in streamlining business operations resulting in increased profitability and cost reductions.
• Willingness to roll up my sleeves (get direct hands on) and do whatever is necessary as an owner i.e. understanding the product, business, and the competitive landscape. Researching and implementing strategic solutions for the growth of the organization.
• Mentor, coordinator and leadership roles in creation and execution of projects\products from inception to go - live.
• A team player with exceptionally good planning and organizational skills, analytical, training, trouble shooting, and interpersonal communication skills with all levels of management and ensuring conflict resolution between project teams.
• Proven presentation and facilitation, competent in forging partnerships with internal, vendors and client teams.
• Ability to function independently in a multi-task environment as well as part of a team.
• Key projects: Managed solutions for Retail applications, Credit/Debit card platforms (First Data, Green Dot, Incomm), core banking packages, Health care related applications, POS systems, workflow management systems.

TECHNICAL SKILLS:

Languages: C, C++, Shell Scripts, RPG, CL, RLU, Java, Servlets, Beans, Swings, RMI, EJB, JavaScript, WMLScript, JSP, ASP.Net, XML, HTML, Visual SourceSafe, Crystal Reports, JDBC, OC4J, Net Dynamics 5.0, DreamWeaver, FileNet Panagon eProcess, Casio PV-750 Pocket Viewer, VBScript

Tools: Product Lifecycle Management(PLM) TeamCenter, Confluence, Microsoft Project (MPP), LeanKit, JIRA 6.4

Performance Testing: LoadRunner, Performance Test Center, Rational (Robot, Test Manager), Emprix (eTester, eLoad)

Automation: QuickTest Professional(QTP\UFT), Visual Studio Team Suite For Testers (VSTST), Eggplant, SOAP UI scripting, Selenium Webdriver, Perfecto Mobile Automation, Protractor, Jenkins

Management: PVCS Tracker, TestDirector, HP Quality Centre (HPALM), Test Track Pro2.1, Team Foundation Server (TFS), Rational Clear Quest, Zephyr for JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Bentonville, AR

Scrum Master

Responsibilities:

• POS is the critical front-end systems for Walmart. This system handles the item sale, refunds, and it interacts with several other systems in the retailer’s IT landscape, to update merchandize, accounting and other information related to the functioning of a store.
• It has a complex structure of Monitors, Controllers, Debit readers, printers, Self-Checkout, front end lanes, Site to Store and Walmart app integrations.
• For the Digital Relationships product area, I have successfully accomplished various innovative\next-gen implementations like eReceipts, Scan and Go, which also includes mobile app related MSCO (Mobile Self Check out), and the Walmart Pay app that realized annual cost savings for the customer through optimization in various techniques.
• Collaborated with different stakeholders, business, scrum masters, and engineering teams to create a sound release strategy identifying clear dependencies, critical path, and milestones for ensuring success of programs and releases.
• Gathered requirements from various stakeholders and converted them into user stories
• Groomed near and long-term roadmaps that meet the needs for all stakeholders and presented them in the Program Increment (PI) planning meetings.
• Responsible for prioritizing and maintaining the Product Backlogs
• Responsible to establish performance objectives, work with full-time staff in development, mentoring, training, and aligning resources to the different releases scheduled during the year.
• Improved method for credit card payments which minimized customer liability on declined charges and secured the customer details.
• Manage and track the progress of every release cycles for various product features for its risk process (assessment, identification, and mitigation plans) and ensured quality prior to launch.
• Facilitated the Retrospective meeting for the organization with the leadership and guided teams with the outcome resulting in enhanced performance, tried out different techniques.
• Interacting in collaborative work relationships with all areas of the enterprise with respect to 3rd party vendors (Verifone, Ingenigo, NCR, Toshiba) and Credit authorizers like Green Dot, First Data, Incomm (amex), different authorizers for Central American countries.
• As a Proof Of Concept, tried out the BDD (Behavior-Driven Development) which is a subset of ATDD (Acceptance Test Driven Development).
• I successfully implemented the process of Continuous Improvement and Continuous Development for build and deployment.
• Started another initiative like storing\retrieving all the Item file details via the Cloud and PaaS-Payment as a Service in cloud based solutions.
• Duties also included creating and managing project plans, schedules (work plan), and budgets, identifying and managing issues\risks, managing change, measuring and managing project performance.
• Created new business proposals and leads that helped for revenue generation.
• As a Scrum Master successfully accomplished 150 projects\features in the last three financial years. Exceeded the goals in terms of quality, schedule & cost.
• Account revenue increased from over $4M in 2012 to 10M in 2016, many of these products were appreciated by business and industry.
• The Walmart app was awarded the best app in 2016 for having the highest number of transactions via the Walmart Pay product.
• Walmart received best WIC Certification appreciation from the US States.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• It’s the area from which revenue is generated, and during the last 3 holiday seasons has had an outstanding performance

Confidential

Scrum Master

Responsibilities:

• Implemented the features with new benefits for the FY2012 which was rolled out to 1.4million associates. One of the high-visibility and time constrained products.
• Defining short and long term product vision and communicating it to the development team and stakeholders
• Interviewing end users to gain insight into product use and created user stories.
• Product Demos with different stakeholders and users to get feedback for product improvement
• Product Backlog management and Prioritizing User Stories in JIRA
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review, Backlog grooming & Retrospective meetings
• Monitored the progress throughout each sprint to ensure project was within scope and budget.
• Conducted user interviews with customers and business to help identify, understand different process for each user while simultaneously identifying their pain points to prioritize and validate requirements.
• Met with multiple stakeholders to lead a kickoff meeting. Defined and introduced the key deliverables. Mapped out timelines, milestones, communication processes & FAQs.
• Coached/Mentored a cross functional team members (Onsite and Offshore) to deliver the product via the test-driven development.
• Managed detailed project budgets and resource estimates using Microsoft Project and JIRA
• Coordinated a multisite UAT activity that resulted in 100% participation from all sites.
• Prepares and presents the burn down chart, weekly status reports to the client’s top management.
• Responsible for conducting joint application design (JAD) sessions, assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs and performing quality reviews.
• Responsible for successfully implementation of the Continuous Improvement and Continuous Development process.
• Used Orion, workflow management system for handling incidents, service requests, problems and changes.
• Guided the Automation (QTP\UFT) and Performance (Load Runner) activities of the project.
• Initiated and implemented various process improvements at regular intervals.
• Technologies/Applications: Java, MainFrame, Performance Center, Loadrunner, HP-QTP\UFT

Confidential 

Project Manager

Responsibilities:

• Managed all phases of SDLC(Water fall) implementation projects, including: initiation, planning, design, development, testing, user acceptance and deployment.
• Developed detailed project plans and estimates based on identified risks and options.
• Initiated escalation within the organization to resolve project issues and mitigate risk.
• Managed changes in project scope, identified potential crises, and devised contingency plan.
• Managed deployment to the production environment.
• Tracked metrics and communicated project progress to Project Steering Committee.
• Built and maintained excellent client partner relationships
• Facilitated several Joint Application Development (JAD) workshops to drive out business requirements. Used rapid prototyping techniques to get design input from all parties, resulting in zero follow on work after the release to production.
• Met with all project stakeholders to lead a kickoff meeting. Defined and introduced the project, team members' roles, and key deliverables. Mapped out timelines, milestones, communication processes, question and answer session.
• Coordinated project management for remote (following matrix organization) test teams of 10-15 individuals, including support of company’s Onshore/Offshore model. Managed global resources.
• Ensured that the entire engagement which includes (Manual, Automation, Mainframe (batch files etc.), and performance) are accomplished within timelines and consistently met go-live dates.
• Collaborated with Sales and Marketing teams, external agencies, third-party technology distributors to facilitate communication for defining the project boundaries.
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.
• Generated excitement and buy-in to secure commitment to project objectives, and shared a group vision to start the team on a motivated track.
• Received various excellent client satisfaction feedback for exceeding standards.

Confidential, Thousand Oaks, CA

Associate Test Manager

Responsibilities:

• Manage all project related activities via waterfall methodology, for successful implementation of

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Project: It was mainly for implementing QTP Automation Testing on the MyAccount, Utilities payment site of Sempra. The project was broken into two zones, Sourthern California, So-Cal Gas & Northern California, SDGE.

Confidential, NY

Sr. Software Engineer

Responsibilities:

• Quality engineered products and services for different clients :

Confidential, NY

Business Analysts

Responsibilities:

• Managed projects related to Chase Auto Finance, Documented, Asset Management workflows