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Owner - Head Of Operations Resume

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Miami, FL

PROFESSIONAL SUMMARY:

  • Computer Science Major with 10 years of professional experience in management and IT fields.
  • Have achieved leadership positions such as Project Manager and IT Director among others, working with multi - cultural and cross-functional teams under contemporary world class and company standard methodologies such as ISO and ITIL, and project experience applying both AGILE, and WATERFALL approaches.
  • Software development project management, planning, leadership and team management, vendor and contract management. quick learning, attention to details
  • Methodology and results-oriented, experienced liaison between business and technical teams
  • Extensive AGILE experience, creative technical analysis, systems and data architecture experience, ITIL standards
  • SDLC, change management, SQL Server services (SSRS, SSAS, BI Suite)
  • Microsoft Project, Visio, SharePoint, SQL Server (2000-2014), c#, PHP, J2EE, C++; IT infrastructure administration, planning and budgeting
  • Strong technical background, experience in software development and database administration
  • International working experience (US, Chile and Venezuela)
  • Natural leader with effective communication and teamwork leadership skills, leads through example

TECHNICAL SKILLS:

  • C++, php asp 3.0, Java (J2EE), & Java Script Visual Basic 6.0 & .NET C#, SQL ANSI, action script 3.0, Flex. Microsoft Project, SharePoint, SQL Server Management Studio, SSIS, SSRS, SSAS, SQL Server, MS Project
  • (2000-2005-2008-2008 R2-2012-2014) install, maintenance and performance tuning, Codeigniter php Framework, Microsoft .Net MVC. net. Solid understanding of Apache, IIS and Tomcat setup, maintenance and configuration (including load balancing). AWS and Azure architecture and implementation, SaaS architecture, Object oriented programming, MS Azure and AWS.

PROFESSIONAL EXPERIENCE:

Confidential

Owner - Head of Operations

Responsibilities:
  • Client account acquisition, technical customer service, contract negotiations
  • Lead technical architect, technical analysis of business needs
  • Project and program management as well as vendor and supplier management
  • IT architecture and solutions

IT Director/ Project Manager

Confidential, Miami, FL

Responsibilities:
  • Structured the IT department, operations and PMO office
  • IT, logistics and production responsibilities, telemedicine implementation and R&D
  • During 2016 managed to reduce costs on telemedicine equipment by a 28% quarterly while ramping production implementation by 100% bi-quarterly
  • Moved all the production infrastructure to Azure, implemented cloud based eClinicalWorks (EHR) as a hosted solution
  • Implemented a new clinic location on a weekly basis, with EHR, equipment and personnel

SQL Server DBA

Confidential, Collegeville, PA

Responsibilities:
  • Maintained corporate global and North America database assets, concurrently serviced over 450 instances of SQL Server (2000-2005-2008-2012 )
  • Ensure high performance on production environments and work closely with development teams to maintain high quality deliverables
  • Technical and security setup of new instances, including clusters, data ware housing maintenance and updates

Web harvester analyst and agent developer

Confidential

Responsibilities:

  • Developed and maintained information web gathering agents to feed ETL processes in SQL Server
  • Real Multithreaded programming and advanced algorithm optimization in J2EE and WebQL
  • SSRS and ETL architecture, dev ops team leader.
  • Developed 5 custom company-wide systems/applications/processes updates resulting from a collaboration between medical operations, continuous improvement (lean sigma), IT operations, finance and management

IT Manager/ Project manager

Confidential, Santiago, Chile

Responsibilities:
  • Managed more than 80 projects in this position and more than 20 concurrently, most of them web development and system engineering with budgets ranging from 24,000 USD to 700.000 USD.
  • Involvement in all project phases (planning, budget estimation, execution and acceptance), and directly responsible for (estimation of timeline/cost, delegation of work, project coordination, quality control, presentation to internal and external stakeholders)
  • Restructured the internal work-flow of the IT department to be within budget and go from a 4+ months in average delay in projects to 1-day delay in average. Implemented AGILE methodology approaches for short, low budget projects and Waterfall MSF 4.0 for projects that were quality/cost sensitive.
  • Transformed the IT department from a resource sink to be financially sound within 5 months

Head of IT 

Confidential

Responsibilities:
  • Managed more than 20 projects in the areas of access and shift control systems, the biggest one with National (Chile) impact and 3 million USD capex
  • Involvement in execution, quality control and acceptance phase directly to clients such as SONDA, Chilean air force, Cristalerias Toro among others
  • Implemented version control, solution migration and documentation projects
  • Saved the company 1.2 million dollars on implementation costs

Web Developer

Confidential

Responsibilities:
  • Lead web developer and data specialist, responsible for the architecture, development and QA of a proprietary customizable shopping cart solution
  • Developed web contests for Discovery Networks Latin America (Discovery Channel, People and arts, animal planet, etc). Database Management, and support. Statistics Development and data mining of contestants

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