SUMMARY:

• Accomplished professional with extensive experience in Quality Assurance and process improvement in a Software Engineering environment.
• Proven track record of developing and implementing successful procedures and directing cross - functional teams to ensure optimal quality and technical success of complex projects.
• Highly motivated and trusted leader with exceptional interpersonal and organizational skills.

PROFESSIONAL EXPERIENCE:

Confidential

Managing Consultant

Responsibilities:

• As part of the internal Project Management (PM) enablement Group within the Delivery Excellence (DE) Team responsibility includes rollout of Process, Methods and Tools (PM&T) to the Project Management resources.

Managing Consultant

Confidential, Suitland, MD

• Serve as the Project Scheduler and the QA Manager. Duties as the Project Scheduler for the Confidential DADS Project include monitoring project plans throughout all life cycle phases for progress and raising concerns for early warning of schedule issues; preparing and presenting the weekly MPS to the Project Team Leads for review; interacting with Government counterpart for schedule maintenance issues; and, responsible for development of the master schedule for the proposal effort.
• Project Quality Manager responsibilities include: performing process quality audits (as part of the project's CMMI effort); presenting Corrective Action Reports (CARs) metrics to senior management at monthly Management Quality Review (MQR); serve as the Confidential Process Engineering Group Liaison providing assistance to the project for organizational process issues and risk management, a Quality Management Team member (under Confidential Solutions Development Group (SDG)) providing process quality assurance, and the Process Action Team Lead assigned by the PM to serve as the lead for project specific process improvement activities. Work closely with Team Leads in all aspects of the system development lifecycle (SDLC) activities necessary to manage the project. Audit function also assisted Leads in process improvement for each life cycle phase.

Managing Consultant

Confidential, Annapolis Junction, MD

• Serve as a Business Requirements Analyst, Risk Manager, and QA Process Engineer on a large system implementation for the Confidential Secure Flight Program. Specific tasks include: develop and implement the SDT processes consistently; analyze software (product) quality management through existing project metrics as well as development of new measures; generate recommendations to prevent recurrence of defects based on causal analysis and manage disposition of recommendations; refine Key Process Indicators (KPIs) and measurement of SDLC outputs; manage and track continuous process improvements; conduct Lessons Learned sessions after major releases; encourage participation in process improvement/change; rollout process changes and ensure the team understands communication channel for process improvement proposals; selectively audit component areas for compliance and escalate issues with gaps or non-compliance to Project Management.
• Both Lessons Learned and Root Cause Analysis activities have resulted in many actions for process improvement. Improvements have led to major changes in the test item reviews making Test Plan Review, for example, more effective in soliciting comments from the technical team and resulting in better test plans.

Confidential, Reston, VA

Project Manager

• Provide Project Management direction in support of the DHS Chief Financial Officer (CFO) and Chief Information Officer (CIO) in consolidating financial systems across the department by conducting verification and validation of the internal and external requirements for the final systems solution. Assist in the setup of the Project Management Office effort. Function as internal auditor and participate on the Risk Management Board.
• Responsible for the oversight of multiple contractors on various projects through evaluation of the progress made and the processes employed by the vendors.

Confidential, Annapolis, MD

Director of Quality

• Directed cross-functional team to accurately and efficiently accomplish all ISO projects and objectives. Reported progress directly to Senior Management. Responsible for directing and facilitating process development for Design, Development, Purchasing, Marketing, and Contracts departments. Collaborated with Software Development team to establish methodology and oversee internal audits to verify compliance. Lead a cross functional team to define development and test metrics for reporting progress to senior management. Handled all ISO and other quality issues.

Confidential, Fairfax, VA

Principal Consultant

• Managed Year 2000 project for Health Care Financing Administration (HCFA) to support the management and tracking of the Y2K efforts throughout the agency; project tracking was reported to the Department of Health and Human Services (HHS).
• Successfully directed Federal Aviation Administration (FAA) Year 2000 project; worked closely with Validation Manager to track status of system changes and testing. Tracked system interfaces and performed joint testing with internal and external organizations.

Confidential, Rockville, MD

Quality Assurance Analyst

• Collaborated with other Quality Assurance Analysts to establish Process Improvement team for all QA and test processes.

Confidential, Greenbelt, MD

Reliability and Quality Assurance Manager

• Served in key role with functional responsibility for the quality and technical success of highly technical NASA project.
• Developed and incorporated a configuration control approach for code and documentation.
• Contributed toward corporate goal of achieving SEI CMM (Level Three) for the project by completing SEI Assessor Training.
• Served as essential member of corporate Software Process Group (SPG).

Confidential, Landover, MD

Senior Quality Engineer

• Effectively led SEI CMM (Level 2) audit.
• Worked with technical groups to establish processes for evaluating software and associated documentation.

Confidential, Rockville, MD

Systems Engineer

• Successfully directed projects for key clients including the Department of Energy (DoE), and the GSA Public Building Service (PBS).
• Contributed to Process Improvement Teams (PIT) by developing QA requirements for standardizing activities across projects and researching corporate turnover problem.

Confidential, Rockville, MD

Senior Quality Assurance Specialist

• Directed team of 18 QA Representatives to test, monitor, and ensure success of customized patient records system operating on DEC PDP/11 in military hospitals. Tested software fixes and evaluated user documentation. As the Technical Supervisor of Customer Service department, served as technical liaison to programming staff and customer advocate. Acted as primary point of contact for client senior users, conducted end user training for military personnel, and served as advocate for end users. Assisted with hiring decisions and trained new employees.