SUMMARY:

• Organizational Change Management professional with more than 20 years of progressively responsible experience encompassing all facets of Change Management, Organizational Effectiveness, Project Management, and Human Capital Management.
• Focused on the “people side of change”.
• Substantial Headquarters and Field Office experience. Winning combination of management background and “hands - on” experience.

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mill, MD

Senior Organizational Change Manager

• Responsible for Organizational Change Management (OCM) activities related to an enterprise implementation of Salesforce CRM (OCM Assessment/Strategy, Communications Plan, Training Gap Assessments, and Training Plan to eliminate the identified gaps, leading to swifter end-user adoption)
• Assisted with the development of new change management tools/templates and new processes associated with the buildout of the new Organizational Change Management Practice
• Conducted organizational/cultural readiness assessments to identify changes impacting current and future business initiatives and developed/delivered appropriate change impact/risk mitigation strategies
• Conducted stakeholder assessments with Project/Leadership teams using appropriate tools to identify stakeholders and associated impacts of the changes
• Developed detailed plans to support change management initiatives for numerous IT projects
• Worked with all levels of the organization to manage stakeholder expectations and consult with various stakeholders to identify/address project communication, project team/end-user training, and other change management needs
• Built relationships with stakeholders (internal and external) to establish a “trusted advisor” role on the project
• Developed communication strategies to engage stakeholders in the change journey to increase understanding and build support for the changes being undertaken
• Conducted research and data collection using focus groups, subject matter expert interviews, surveys, etc.
• Identified potential pockets of resistance and risk, then developed resistance/risk mitigation strategies
• Led and facilitated change management presentations, updates, and awareness events
• Managed the users’ needs assessment and the scheduling/delivery of end-user training, as well as subsequent follow-up activities regarding assessments for training effectiveness, skills utilization, and proficiency
• Coached managers and leaders regarding their responsibilities, related to project change management

Confidential, Hanover, MD

Senior Organizational Change Manager

• Responsible for all Organizational Change Management (OCM) activities related to an enterprise-wide IT reorganization and transformation (OCM Assessment/Strategy, Communications Plan, Training Gap Assessments, and Training Plan to eliminate the identified gaps, leading to swifter end-user adoption)
• Responsible for all OCM activities associated with numerous large scale enterprise-wide IT initiatives and software implementations (Salesforce implementation, PeopleSoft 9.2 Upgrade, Planview Upgrade, Onboarding Automation, several intranet redesigns/launches, etc.) In total, associated with 30+ projects

Confidential, Plano, TX

Project Manager/Organizational Change Management Consulting Services

• Led a staff of 3 change management consultants involved in a large Oracle/PeopleSoft HCM and Financials reimplementation (Boy Scouts of America - HQ & 296 Local/Regional Offices)
• Responsible for conducting/managing stakeholder analysis and engagement, cultural readiness assessments, sponsorship alignment, communication plan development and execution, training assessment support, and organizational readiness analysis in preparation for transition

Confidential, Columbia, MD

Practice Director, HCM and Organizational Change Consulting Services

• Led a staff of 5 functional/technical consultants involved in Oracle/PeopleSoft HCM implementations
• Managed the delivery of consulting services which included: HCM software evaluation/selection, HCM implementation/integration services, Employee/Manager Self-Service deployment, HR Intranet/ Portal design/deployment, custom end user training support, and organizational change management
• Delivered consulting services including conducting Talent Management Fit/Gap Analysis, Business Process Improvement sessions, and facilitating Employee Communication/Organizational Change Management initiatives (Customers: Green Mountain Coffee Roasters, Tiffany & Co., Corning, GEICO, Pixar Studios)
• Designed, developed and implemented Organizational Change Management assessments, plans, communications, training and engagement/adoption activities
• Responsible for stakeholder analysis and engagement, cultural readiness assessments, sponsorship alignment, communication plan development/execution, training assessment support, and organizational readiness analysis in preparation for transition
• Delivered presentations at various HRMS Trade Shows and HRMS Software Vendor Users’ Conferences

Confidential, Columbia, MD

Program Director, Senior Organizational Change Management (OCM) Consultant

• Delivered consulting services in the areas of Change Management, Business Process Improvement, Employee Engagement, and HRMS Software Evaluation/Selection (Customers: IRS, Department of Defense, National City Bank)
• Served as Organizational Change Manager for 5 IT implementation projects for with budgets ranging from $1.5MM to $20MM. Activities included data collection and analysis, stakeholder analysis, organizational assessments and design, development of transition strategies, communication planning and execution, facilitation/training, mentoring, and coaching
• Published white paper posted on the Technology Evaluation Center (TEC).
• Launched and managed the Gallup Q12 Survey to measure Workforce/Employee Engagement. Used the results to develop workable action plans and coaching approach for managers and executives to increase the rate of employee engagement. Results led to considerable improvements in job satisfaction, employee retention, and overall profitability.
• Created and served as Editor of an 8 page bi-monthly newsletter to facilitate communications during periods of considerable change, including writing a column for each issue to discuss how to manage change during stressful times
• Delivered a seminar at the annual convention of the International Association for Human Resources Information Management 
• Co-wrote a new guidance document for the IRS to help Project Managers launch their projects including direction on developing Tailoring Plans, Project Charters, Privacy Impact Assessments and Project Management Plans. Following the tenants of Change Management, drafted and executed a Communications Plan to institutionalize the approved process guide for all PMs starting new projects for the IRS (including outreach sessions, lunch-and-learn sessions, newsletter articles, CCTV spots, and email blasts)

Confidential, Columbia, MD

Program/Project Manager/Senior Consultant, HRMS Consulting Services

• Led a staff of 3 Project Directors and 15 functional/technical consultants involved in PeopleSoft, Oracle, Kronos, and Ultimate Software HRMS implementations (Customers: Navy Federal Credit Union, Ropes & Gray, Memorial Sloan-Kettering Cancer Center, International Monetary Fund, National Geographic Society)
• Managed the delivery of HRMS consulting services which included: HRMS software evaluation/selection, HRMS implementation/integration services, Employee/Manager Self-Service deployment, HR Intranet/ Portal design/deployment, and custom end user training support
• Personally delivered consulting services including conducting HRMS Fit/Gap Analysis, performing Cost/Benefit Analysis, building Business Cases for HRMS Purchases, leading Business Process Improvement sessions, and facilitating Employee Communication/Change Management initiatives

Confidential, Columbia, MD

Practice Manager/Lead Consultant, HCM Strategic Services

• Managed a Practice consisting of 2 functional/technical trainers and 3 Human Resources consultants
• Supervised project management and deliverables for all PeopleSoft HRMS and Fit/Gap Analysis projects
• Developed project deliverables including the design, development, and implementation of employee and manager work processes and/or talent management solutions
• Validated requirements with client team and communicated requirements to the development team
• Developed and deployed all internal consultant and customer end-user training
• Managed the Emerging Services Practice to incubate and grow new lines of business
• Published articles in HRMagazine (SHRM) and IHRIM Link Magazine