PROFESSIONAL SUMMARY:

• Confidential is a seasoned IT professional with strong experience in Business Analysis, QA/Test Management, and Project Management.
• He has extensive experience in all phases of the project life - cycle methodology (from requirements determination through production support), practices, tools and standards. 
• He possesses the ability to quickly learn the business processes within the area of responsibility and apply that understanding.
• His experiences also include leading and managing User Acceptance Testing (UAT) efforts for geographically dispersed user communities.
• Also, he possesses experience in multiple project methodologies including waterfall, RAD/JAD, Iterative, and Agile.

EXPERIENCE:

Test Manager

Responsibilities:

• Worked with Project Manager, Stakeholders, and SMEs to determine how to test the 3rd party software being implemented to replace the existing Transmission Management system while satisfying regulatory requirements.
• Developed enterprise test strategy, approach, and plans for Transmission Management System replacement project, integrating 14 workstreams.
• Developed strategy, processes, and procedures for utilizing the client’s test management toolset (Confidential’s TestTrack), which had implemented but never used for integrated management of requirements, test planning, test execution, and defect management.
• Performed issue and risk management tasks as they pertained to testing for the enterprise-wide program.
• Presented strategy to stakeholders, including VPs for IT (CIO) and Operations, directors, and managers.

Sr Test Manager

• Worked with Implementation Manager, Account Manager and Clients to determine how to test the 3rd party software being integrated into the existing systems architecture within the assigned state agency.
• Developed test strategy, approach, and plans for state agency participation in overall program testing.
• Performed issue and risk management tasks as they pertained to the agency testing within the state-wide program.
• Presented status to stakeholders, including agency directors, agency IT directors and managers.

Sr Test Manager

• Worked with Implementation Manager, Account Manager and Clients to determine how to test the 3rd party software being integrated into the existing systems architecture.
• Developed test plans, as well as managed the testing process for client migrations and new client implementations.
• Created test plans, as well as managed and executed testing process for staging and production environments for software releases.

BA/QA

• Worked with Implementation Manager, Account Manager and Clients to determine how to implement/configure the Health Fitness Platform to best align with client needs and configure site accordingly.
• Developed test plans, as well as managed the testing process for client migrations and new client implementations.
• Created test plans, as well as managed and executed testing process for staging and production environments for software releases.
• Created standard test plan for new site in staging and production environments.
• Performed triage and analysis on production support requests.

Technical Environment included: Windows 8 & 10, MS Office suite, MS Team Foundation Server, MS Test Manager, .NET, Kentico 7&8, MS Azure, Oracle, MS SQL Server Management Studio

Testing Manager

• Responsible for the overall program management and scheduling of non-production integrated development and test environments across the enterprise.
• Created plans for scheduling and utilization of the non-production environments.
• Managed the build-out of new environments coordinating resources for various technical disciplines across the organization.
• Worked closely with leadership to develop strategic solutions to meet business integration and scalability requirements.
• Determined refresh strategy and scheduled to ensure that environments were at the appropriate software version for the scheduled release.
• Worked with release management team to coordinate deployments to satisfy project schedules.

QA/Testing Manager

• Rolled out Testing Center of Excellence (TCoE) processes and procedures to the organization.
• Interviewed key stakeholders regarding current and upcoming projects.
• Determined which projects would be under TCoE governance and to what extent.
• Responsible for all aspects of testing on multiple projects of varying size and risk throughout the project lifecycle; utilized HP Quality Center.
• Actively managed system testing and User Acceptance Testing (UAT) processes.
• Oversaw client/customer/vendor relations ensuring service expectations were met.
• Monitored project metrics for significant deviations in quality and/or schedule.
• Coached and mentored individuals on the project teams regarding testing methodology, processes/procedures and tools.

BA/Delivery Lead

• Managed multiple projects of varying size and risk concurrently including requirements clarification, test planning, and test execution.
• Worked with stakeholders and end-users to develop UAT test cases and managed execution of same.
• Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects applying formal testing/Quality Assurance (QA) and project management methodologies.
• Managed system testing and release management processes.
• Managed the User Acceptance Testing (UAT) process.
• Oversaw client/customer/vendor relations to ensure that service expectations were met.
• Worked to establish and improve testing methodologies, procedures and policies (e.g., defect management, test planning).
• Developed detailed project plans, budgets, schedules, goals, risks, and resource allocation.
• Monitored project metrics for significant deviations in quality, cost, or schedule.
• Monitored project risks and issues as well as managed resolution and impact.
• Coached/mentored project team and provided feedback on performance to management.

QA Manager

• Helped determine requirements for system enhancements.
• Reviewed and provided feedback on all functional specifications for ExpressYard created by the Product Manager prior to turn-over to the Development Team, ensuring stated business and technical requirements were met.
• Defined and documented process for customer support and client implementations.
• Worked with client to define acceptance criteria, managed User Acceptance Testing (UAT) effort.
• Defined and implemented development methodology and supporting processes including a roadmap for taking the department from waterfall to an agile-type methodology including test driven development.
• Defined, implemented and measured metrics associated with on-time delivery and the quality of the delivered application.
• Formalized release management into a consistent, repeatable process.
• Executed defect tracking and management processes.
• Provided information to client auditors regarding SOX compliance that they utilized in their SAS70 reporting.
• Monitored server load and response times to determine if there was a need to investigate for possible software optimization or additional hardware.
• Initiated a project to update and test the disaster recovery plan which was inadequate and untested.
• Reduced defects introduced into production as well as found in UAT.
• Investigated tools for possible switch including JIRA to replace Bugzilla and Microsoft Team Foundation Server to replace Subversion.

Project/Testing Director

• Testing/QA Director for large $125 million outsourcing program for core applications. This included development and implementation of processes and procedures to be utilized across the program.
• Determine scope of program, defined requirements tracking mechanism and implemented throughout the program.
• Facilitated multiple Brown Paper sessions with end-users to ensure that all business and functional requirements were incorporated into test plans.
• Managed all aspects of testing including performance.
• Facilitated sessions to identify test artifacts that would be re-used as a regression suite for future releases.
• Worked with user community to define acceptance criteria, managed User Acceptance Testing (UAT) effort.
• Identified assumptions and constraints, defined overall test processes and procedures and executed risk management for the program.
• Managed on-sight and off-shore team including Test Leads & Managers.
• Develop scope, work plans and milestone in conjunction with the program management.
• Overall responsibility for planning and execution.
• Worked with Program Management to ensure cross-functional coordination.
• Provided assistance, guidance and mentoring to team.
• Set standards for program with regard to Quality Assurance (QA) and testing, ensuring that all processes complied with Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) guidelines.
• All exit criteria for test levels were met prior to exiting that level of testing. All responsible parties had to sign-off on the exceptions which produced a high degree of confidence in the quality of the delivered solution.

Technical Environment included: IBM Mainframe, Client/Server, Web, Windows 2000/XP desktop, MS Office suite, Rational Tool Suite.

Test Manager

• Created requirement definitions with client to help determine a goal for the assessment.
• Performed Test Process Improvement (TPI) Assessment and created roadmap for implementing improvement suggestions for five (5) divisions.
• Conducted interviews to ascertain testing practices.
• Performed assessment of organizational maturity in regards to software testing (“As-Is”).
• Facilitated Brown Paper sessions with business executives to create “To-Be” vision for testing.
• Created report-out of assessment including “As-Is”, “To-Be” and improvement suggestions.
• Created roadmap for implementing Test Management Approach (TMap) at client site to achieve “To-Be” state.

Test Manager

• Created requirements, performed Test Process Improvement Assessment (TPI), created roadmap for implementing improvement suggestions, and performed gap analysis.
• Conducted interviews to ascertain testing practices, performed assessment of organizational maturity in regards to software testing, facilitated Brown Paper sessions with business executives to create “To-Be” vision for testing.
• Created roadmap for implementing Test Management Approach (TMap) at client site to achieve “To-Be” state.

Test Manager

• Developed and executed plan to implement Test Management Approach (TMap) testing methodology.
• Gathered end-user requirements, documented/developed/modified/implemented processes and procedures, developed training material.
• Integrated TMap with client development methodology.
• Created and managed the test team during initial implementation of methodology.
• Ensured that all testing procedures complied with Health Insurance Portability and Accountability Act (HIPAA).

Project Manager/Test Manager

• Managed project which included an upgrade to Documentum Server software for two docbase servers, worked with client to define requirements, created test plans and acceptance criteria.
• Managed execution of software package testing against requirements.
• Produced all required documentation to comply with FDA 21CFR Part 11 regulations.

Technical Environment: MS Project, Windows 2000 server, Windows 2000/XP desktop, Documentum.

Senior Business Analyst

• Established Career Development Framework within Ford Information Technology (IT) including process definition, requirements definition and system requirements and job family content.
• Led process development, requirements definition, project management, product evaluation and selection criteria for Ford's IT Career Development Framework toolset.
• Led IT and Human Resources (HR) personnel through Joint Application Development (JAD) sessions.

Project Manager/Business Analyst

• Responsible for all aspects of a client’s implementation project.
• Facilitated Joint Application Development (JAD) sessions.
• Performed on-site assessment of client manufacturing facilities and formulated an implementation strategy for the software product at the client facility (clients included Delphi Automotive, Autoliv ASP, and Atlantic Research Corporation).
• Responsible for process development/documentation for client implementations and support, this included ensuring compliance with ISO 9001 standards.
• Member of ISO 9001:2000 compliance team charged with developing and executing plan to bring the company up to standards, in preparation for compliance audit, along with oversight of ongoing compliance.
• Defined change control process to be utilized during project as well as during production support phase.
• Developed and managed detailed project plans and managed User Acceptance Testing (UAT).

Program Manager/Test Manager

• Managed a Glovia Enterprise Resource Planning (ERP) system upgrade running on an Oracle Database:
• Defined project approach, scope, business case, schedule and budget.
• Developed strategic direction for usage of ERP within business units, and presented project to Executive Operating Committee for approval/funding.
• Managed project including monitoring of project costs/schedule/risks/quality, led Joint Application Development (JAD) sessions for Business Process Redesign, developed long-term strategy for utilization of ERP as well as a conversion/deployment strategy.

Senior Project Manager/Test Manager

• Managed a web portal project for salaried employee benefits handbook.
• Led scope definition, project plan creation/maintenance, business requirements definition and solution creation, managed client relationship and project status reporting; utilized MS Project.
• Managed development effort, providing hands-on business analysis and Quality Assurance (QA) support.

Senior Project Manager/Test Manager

• Managed a web-enabled budget tracking system for Information Technology (IT) spending.
• Led scope definition, project plan creation/maintenance, business requirements definition, system requirements definition, solution creation, managed client relationship, project status reporting, development effort, and provided hands-on business analysis and Quality Assurance (QA) support; utilized MS Project.

Senior Project Manager/Test Manager

• Managed web-enabled bond trade planning application for Ford’s Treasury Department.
• Led scope definition, project plan creation/maintenance, business requirements definition, system requirements definition, solution creation, client relationship, project status reporting, development effort and provided hands-on business analysis and Quality Assurance (QA) support.

Application Manager

• Managed suite of financial and administrative applications along with all associated projects.
• Responsible for and managed PeopleSoft HR Version 7.0 implementation/conversion.
• Member of steering committee to define and implement Systems Development Life Cycle within Kmart IS and the associated corporate cultural implications.

Technical Environment: MS Project, MVS-XA, COBOL, IMS DB/DC, DB2, CICS, JCL, PeopleTools, PeopleCode, Oracle, VB, MS Access, OCR.