EXPERIENCE SUMMARY:

• Extensive background in project management & program management, managing multiple projects and with multiple client contacts across, multiple enterprise teams. Results - driven project-management professional with experience in the software and application development process, deployment of technology to meet global markets and internal customer needs, as well as complex technology management and integration in a multi-platform environment.
• Significant and progressive experience and expertise in such project-management concepts as project plans, scope management, estimating & costing, scheduling, risk management, SOW, receivables & deliverables, RFP, RFQ, contract negotiations, planning and tracking, quality, and change management
• Proven track record of delivering complex projects in highly complex environments & industries such as financial and banking arena where customer focus, both internal and external is the integral pillar of success.
• Proven ability to deliver multiple projects simultaneously within a complex matrix organization across multiple business teams and external software vendors
• Produce project status reports, identifying and communicating any performance variances to planned scope, timeline, and budget
• A broadly experienced business advisor experienced in enterprise systems integration, information delivery, and process/workflow development
• Led a 35 person Project team responsible for delivering enhanced solutions required for better customer care. Project scope included business & data flow analysis, necessary software changes to multiple subsystems, and deployment of change management and technology to local and corporate offices
• Proven experience tracking multiple nondependent projects & task threads across varying teams. Simultaneously ran a 3rd party software upgrade, complete software redesign/rebuild, and 3rd party integration. All three projects were completely unrelated to each other - different technologies, teams, scope.
• Extensive background in TDM, VoIP, Data and Telecom networks
• In portfolio management role, responsible for designing, building, implementing and supporting organization defined policies, procedures, and standards. This included ad-hoc tools/reporting/procedures to ensure data was consistent across all projects which gave senior leadership the data needed to consistently view their area of responsibility. Accomplished through collaborating with teams to implement effective and efficient project plan maintenance techniques.

TECHNICAL SKILLS:

• PPM
• Agile
• Waterfall
• Java
• MS Project
• Version 1
• Visio
• MS Office
• .Net
• Retail Supply Chain
• Demand Forecasting Mgmt.
• Promotion Pricing
• Merchandise Financial Planning
• Microsoft Azure
• Amazon Cloud
• Salesforce

PROFESSIONAL EXPERIENCE:

Project/Program Manager

Confidential, Eagan MN

• Led software development team to conceptualize, design, build and deploy a suite of SaaS applications for increased operational efficiencies and cost savings. Multiple releases delivered each representing $500K - $5M budgets. Managed relationships with key business customers throughout the project lifecycle which enabled the demand planning & merchant teams to support the international expansion.
• Partnered with other enterprise teams to manage and facilitate complex software development project within strict budget and time lines
• Utilizing project management tools, namely Microsoft project and PPM (Project & Portfolio Management) along with other Microsoft office suites to better communicate and hold team members accountable.
• Lead multi-disciplinary enterprise teams across multiple channels both in-house and virtual thru project timelines and delivery schedules along with pre and post support disciplines.
• Lead and identified issues and risks early in the project timeline to better resolve and deliver a defect free product and end-result.
• Strong understanding and identification of project scope namely objectives, in-scope/out-of-scope items, risks, assumptions, critical success factors, milestones, training, reports, delivery and post-support.
• Daily and weekly engagement with stakeholder and leadership to facilitate project updates
• Facilitated and guided multiple scoping session to understand the business sponsors and stakeholders vision of a particular project
• Project management skills utilizing both Waterfall and Agile methodologies
• Assisted business analyst in requirements gathering
• Managed development of multiple complex applications to improve customer/employee experience
• Utilizing Change-Management-process to better streamline the fluid aspects of the project and manage the changes as they are presented by the leadership.
• Managed complex software development projects by utilizing the resources and the project team members expertise
• Managed multiple projects from inception to implementation
• Well versed in standard project management methodologies, including: Agile SCRUM, Waterfall, and Iterative Development.
• Spear-headed a team of over 20-40 project team members across multiple platforms both in-house and virtual (On/Off shore) to facilitate the timely completion of projects
• Vendor management including requirements definition, analysis of vendor offerings, contract negotiations and ongoing relationship management
• Partnered with multiple vendors to develop unique application for ease of integration into Delta network while maintaining the stringent Delta security protocols.
• Collaborated with multiple branches and cross functional teams

Program Manager

Confidential, Minneapolis, MN

• Led software & application development teams to conceptualize, design, build and deploy a suite of security and encryption application for increased security efficiencies and ease of management.
• Partnered with multiple enterprise teams to manage and facilitate complex software development project within strict budget and time lines
• Utilizing project management tools, namely Microsoft project along with other Microsoft office suites to better communicate and hold team members accountable.
• Lead multi-disciplinary enterprise teams across multiple channels both in-house and virtual thru project timelines and delivery schedules along with pre and post support disciplines.
• Lead and identified issues and risks early in the project timeline to better resolve and deliver a defect free product and end-result.
• Strong understanding and identification of project scope namely objectives, in-scope/out-of-scope items, risks, assumptions, critical success factors, milestones, training, reports, delivery and post-support.
• Daily and weekly engagement with stakeholder and leadership to facilitate project updates
• Facilitated and guided multiple scoping session to understand the business sponsors and stakeholders vision of a particular project
• Project management skills utilizing Agile methodologies
• Assisted business analysts in requirements analysis
• Managed development of a complex applications to improve customer/employee experience
• Utilizing Change-Management-process to better streamline the fluid aspects of the project and manage the changes as they are presented by the leadership.
• Managed complex software development projects by utilizing the resources and the project team members expertise
• Well versed in standard project management methodologies, including: Agile SCRUM, Waterfall, and Iterative Development.
• Spear-headed a team of over 18-25 project team members across multiple platforms both in-house and virtual (On/Off shore) to facilitate the timely completion of projects
• Vendor management including requirements definition, analysis of vendor offerings, contract negotiations and ongoing relationship management.
• Collaborated with multiple branches and cross functional teams

Project/Program Manager

Confidential, Richfield, MN

• Led software development team to conceptualize, design, build and deploy a suite of SaaS applications for increased operational efficiencies and cost savings. Multiple releases delivered each representing $500K - $2M budgets. Managed relationships with key business customers throughout the project lifecycle which enabled the demand planning & merchant teams to support the international expansion.
• Partnered with Confidential mobile to manage and facilitate complex software development project within strict budget and time lines
• Utilizing project management tools, namely Version1 and Microsoft project along with other Microsoft office suites to better communicate and hold team members accountable.
• Lead multi-disciplinary enterprise teams across multiple channels both in-house and virtual thru project timelines and delivery schedules along with pre and post support disciplines.
• Lead and identified issues and risks early in the project timeline to better resolve and deliver a defect free product and end-result.
• Strong understanding and identification of project scope namely objectives, in-scope/out-of-scope items, risks, assumptions, critical success factors, milestones, training, reports, delivery and post-support.
• Daily and weekly engagement with stakeholder and leadership to facilitate project updates
• Facilitated and guided multiple scoping session to understand the business sponsors and stakeholders vision of a particular project
• Project management skills utilizing both Waterfall and Agile methodologies
• Assisted business analyst in requirements gathering
• Managed development of multiple complex applications to improve customer/employee experience
• Utilizing Change-Management-process to better streamline the fluid aspects of the project and manage the changes as they are presented by the leadership.
• Managed complex software development projects by utilizing the resources and the project team members expertise
• Managed multiple projects from inception to implementation
• Well versed in standard project management methodologies, including: Agile SCRUM, Waterfall, and Iterative Development.
• Working knowledge of Six Sigma and Lean principals
• Spear-headed a team of over 20-30 project team members across multiple platforms both in-house and virtual (On/Off shore) to facilitate the timely completion of projects
• Vendor management including requirements definition, analysis of vendor offerings, contract negotiations and ongoing relationship management
• Partnered with multiple vendors to develop unique application for ease of integration into Confidential network while maintaining the stringent Confidential security protocols.
• Collaborated with multiple branches and cross functional teams

Project Manager

Confidential, Princeton, MN

• Managed a complex software development life cycle from its inception to deployment
• Excellent understanding of Waterfall and Agile SCRUM project lifecycles
• Working knowledge of manufacturing software for both vendor/client environments
• Managed group of 6 project team member both on and off site
• Strong understanding and identification of project scope namely objectives, in-scope/out-of-scope items, risks, assumptions, critical success factors, milestones, training, reports, delivery and post-support.
• Excellent understanding of technical aspect of the particular software with translating skills for comprehension of the leadership and stakeholders
• Managed the complex application development process to develop and deliver an enhanced order entry process for the client
• Generating multiple reports on weekly and monthly basis on project updates and timeline
• Guided and managed multiple governess meetings on weekly basis to bring the leadership team up to date on deliverables progress and project timelines
• Continued guidance of team member with in very strict time line and budget
• Daily management of SharePoint with project updates and milestones
• Daily conversation with project team members for adherence to deliverables timeline and delivery dates
• RAID log management
• Assisted and guided weekly and monthly requirement gathering sessions
• Preparation of project plan template and its utilization for the project
• Assisted in removing road-blocks to facilitate smooth completion of the project

Market Director

Confidential, Eden Prairie, MN

• Managed 11 sales professionals including hiring, training, coaching performance management and ongoing staff development.
• Prepared and presented updates to senior executives
• Accountable for all aspects of sales team including budget, process improvements and ensuring compliance with organizational guidelines
• Partnered with Product, Training, Marketing and Operations teams on multiple cross functional projects, serving as a Sponsor and Process Owner

Product Manager

Confidential, Eagan, MN

• Managed complicated voice, data and network redundancy products along with wireless, responsible for all aspects of successful deployments
• Prepared and presented RFPs for and to clients; analyzed multiple vendors
• Conducted business analysis to identify client needs and documented business requirements

Project Manager/Channel Manager

Confidential, Burnsville, MN

• Managed multiple channels and agents
• Identified and implemented strategies across channels identifying opportunities to sell/implement solutions within the given territory within the telecom industry both in voice and data
• Provided IP Redundancy solutions to national client base
• Managed complex voice, data and wireless projects
• Managed multiple multi-million dollar projects from inception to completion
• Spear-headed a team of over 15 project team members to facilitate the timely completion of projects
• Managed multiple projects including implementation of high end products such as: DS0, T1, DS3, OC12, VOIP, VPN, LAN & WAN, PRI and BRI and Ethernet
• Considered expert in CISCO products, wireless, voice and data products and services, various billing and CRM software, and Nortel and Mital phone systems along with various PBX platforms (IP PBX….)
• Managed all aspects of account including requirements gathering, RFP preparation, vendor analysis and presentation to clients