BACKGROUND SUMMARY:

• Proven experienced project management professional, who demonstrates the ability to successfully lead and manage enterprise - wide initiatives, while effectively leading cross-functional teams with strong leadership and communication skills, maximizing team dynamics and performance
• Ability to manage projects and teams as a project manager both within a virtual and in-office workplace environment
• Successfully leverages a comprehensive suite of project management skill-sets, including the development of project charters, developing both business and technical requirements, project work plan and schedule planning development, financial planning, and resolution of project risks, issues, action items - within the project management methodology
• Manages the gathering and development of business and technical requirements working as a partner with business, information technology, external vendors, stakeholders, and key subject matter experts
• Experienced manager of UAT testing and training teams ensuring multiple release schedule transition from deployment to quality go-live production
• Proven ability to collaboratively manage both the training / production operations set-up of international agents and travel logistics to both on-shore and off-shore locations for train-the-trainer sessions
• Proven ability to develop and manage project plans and schedules, and effectively lead project team meetings to ensure project goals and timelines are delivered within senior management objectives
• Responsible for managing stakeholder communications, management of test plans, implementation and go-live plans, including the development of lessons learned and project closure
• Exhibits a strong client and vendor management relationship skill-set, with experience in managing request for proposals processes (RFP), vendor selection procedures, managing vendor project relationships, and effectively managing internal and external client relationships
• Experience in effectively managing on-shore and offshore vendor relationships
• Proven and effective leadership skills in managing cross-functional teams, encouraging a diverse team dynamic environment, leveraging an open team communication approach
• Management experience of both indirect report staff and direct reporting staff of teams consisting of over 20 team members, including: interviewing new candidates, hiring, developing roles and responsibilities, mentoring, communicating with a team dynamic approach management approach
• Strong statistical and analytical skill sets, leveraging modeling and forecasting techniques
• Overall - I consider myself an non-industry specific business and operations project / program manager who has a very strong business, operations, analytical, and team management aptitude

EXPERIENCE:

Frankfort, KY

Program Manager 

• Program manager for the development of the Commonwealth of Kentucky’s Health Benefit Exchange Program in concordance of the Federal Affordable Care Act (ACA)
• Program management responsibilities of seven interlaced projects within a multi-faceted, complex, and aggressive project delivery of the Health Benefit Exchange Program for the Commonwealth of Kentucky
• Responsible and management of statewide program to exceed the federally mandated program schedule to design, develop, test, and deploy the Eligibility and Enrollment program component
• Direct management of a staff of 20+ direct reports; including interviewing and hiring of a dynamic and cohesive staff, consisting of subject matter experts, business analysts, testing team, UAT training team, technical analysts, and technology support
• Management responsibility of UAT testing and training team to ensure multiple release schedule transition from deployment to quality go-live production
• Client / vendor relationship management responsibility of managing external client / consultant staff to collaboratively, maintain, and manage to contractual requirements
• Partnered with multi-functional resources, departments, and core vendor to develop the enrollment and eligibility programs for the Commonwealth of KY
• Leveraged my team dynamic approach to team building and management to incorporate and partner with cross-functional teams, while leading the project team through the full project life cycle, project planning, requirements gathering, team meetings, issues and risk resolution, testing, and ultimately implementation across multiple projects under the program.
• Successfully expanded my career development as a manager, serving as Program Manager, by leading direct staff within and growing a diverse group of support within my approach towards team dynamics:
• Mentoring and promoting business analysts and subject matter experts to expand roles as and project management responsibilities.

Louisville, KY

Project Manager

• Project manager (short-term contract position) within a developing business and technical team, responsible for developing an automated budget estimation platform and chargeback model processes
• Proven ability to quickly apply my diverse career experiences, financial, and project management skill sets to effectively engage a new business team and processes

 Louisville, KY 

Project Manager / International Vendor Relationship Manager

• Project manager within new WellPoint venture overseeing all project management for international outsourcing ventures, focused on operational expense reduction, consolidation of operations, and leveraging cost efficiencies
• Project Management responsibility of UAT testing and training team to ensure multiple release schedule transition from deployment to quality go-live production
• Collaboratively managed both the training / production operations set-up of international agents and travel logistics of on-shore training and subject matter experts travel to international off-shore locations for train-the-trainer sessions
• Client / vendor relationship management responsibility of managing external client / consultant staff to collaboratively, maintain, and manage to contractual requirements
• Migration projects led as the lead project manager were primarily focused on migrating newly acquired state Blue Cross / Blue Shield operations, systems, processes, mainframe applications and platforms into the core consolidated WellPoint platforms. These migration and consolidation projects were enterprise-wide and multi-functional initiatives across 15 states
• Responsible for international migration initiatives as project manager, migrating internal enterprise-wide IT platforms, operations and workflows to 3rd party vendor to India and Philippines operations
• Responsible for all international vendor relationship management with offshore vendors (India / Philippines) and coordination with internal WellPoint business partners
• Manage multiple off-shore international projects with internal business partners (East -West coast)
• Responsible for all project management processes, including managing international team, WellPoint business / subject matter experts, training, technology, compliance, legal, finance, audit, human resources, information technology, senior management and external clients / vendors
• Partnered with multi-functional resources, departments, and vendors to develop strong working relationships, and successful team dynamics.
• Leveraged my approach toward building a strong team dynamic management style to build an integrated cross-functional team, while leading the project team through the full project life cycle, project planning, requirements gathering, team meetings, issues and risk resolution, testing, and ultimately implementation across multiple projects
• Successfully managed multiple enterprise-wide project initiatives leveraging all Project Management Professional skill sets and tools to initiate, establish project goals and schedules, manage multi-functional and cross vendor teams, identify and resolve project issues and risks, manage to both timeline and budget parameters, communicate project updates to internal project team and senior management (including vendors), deliver project goals and objectives, and continue management of the project through warranty until business sign-off of “lights-on” / production status
• Project manager of multiple enterprise-wide consolidation projects, leading cross-functional teams consisting of approximately 80 resources represented by information technology, operations, and strategic business stakeholders
• Project manager responsible for leading initiative with external vendor to develop an on-line reporting platform
• Responsibilities include managing the vendor selection process, development of business and technical requirements, and managing the client relationship with external vendor throughout the project
• Responsible for the design, development, and on-going maintenance and content development of internal team’s intranet site

Dallas, TX

Enterprise Project Manager

Responsibilities:

• Program manager of CitiCard’s wireless emerging business development program, responsible for managing relationships with wireless vendors to develop mobile services for Citicorp’s fleet of products
• Responsible for conducting business case analysis, and developing market rollout strategies for new mobile commerce capabilities for the credit card business
• Project manager, responsible for leading cross-functional team of internal information technology, business operations, and wireless vendors, resulting with the successful development and launch of one of the credit card industry’s first wireless payment and alerting programs
• Project & program manager, responsible for the development and management of the on-line acquisition program and e-business strategy development Citigroup’s private label credit card portfolio
• Direct manager of a diverse and dynamic team, responsible for specific functions with the on-line acquisition program.
• Developed new cross-functional team creating an effective group dynamic team. Interviewed candidates, worked with HR through the evaluation and hiring of candidates, developed roles and responsibilities, trained, mentored, and conducted performance reviews of direct report associates.
• Product management responsibilities included the design of emerging on-line acquisition product solutions, developing functional, technical, and business requirements, project management responsibilities through the development of e-commerce programs, and business relationship with on-line marketing agencies
• Project manager responsibilities included leading cross functional product development teams, integrating emerging e-commerce technologies, incorporating marketing agencies, and internal business operations and information technology teams, delivering new e-commerce acquisition channels and capabilities resulting in $1.5MM in annual cost savings
• Project manager responsible for designing, building business requirements, project schedule, user testing, and implementation of TRIAD Risk Management software for financial services credit risk application
• P&L responsibility for an $8.0MM receivables portfolio of a leading consumer and commercial private label account
• Integrated response and profitability modeling techniques to optimize direct mail marketing campaigns resulting in significant increased response rates and $500,000 in new annual revenues
• Re-engineered commercial direct mail process resulting in annual expense reductions of $400,000 per year
• Responsible for developing underwriting policy, and operational procedures for new commercial credit programs
• Successfully led cross-functional team of the development and installation of the statistical TRIAD 5.0 software account management system
• Manager / mentor of new risk management associates - providing leadership, guidance, and experience to new associates

Stamford, CT

Portfolio Risk Management:

• Risk Analyst for the Lowes Home Improvement private label credit card portfolio credit risk
• Responsibilities included development, implementation, and management for new account acquisition, authorization, credit line management, collections, recovery, and fraud management strategies
• Manager of experienced risk management associates, and mentor of new management development program trainees
• Interviewed and evaluated potential candidates for hire into the GE Capital Management Development Program

Financial Management Development Program:

• Graduated from GE Capital's Management Development Program (2-year cross-business rotational program)
• Successfully completed a cross business rotational training program, managing projects ranging from finance, customer service, risk management, marketing, and operations within the financial services businesses of GE Capital

International Business Internship

• Provided business relations and management support for European and North American sales team within the Southeast Asian marketing region