SUMMARY:

• An innovative IT professional over 12+ years of highly accomplished experience in the Services sector in operations, projects, training, technical support and Project management
• Diligent project manager offering a proven record of success leading all phases of diverse technology projects; PMP, computer programming and domain expertise in Health care, Insurance and Investment banking industries.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams
• Expert in agile and waterfall project management methodologies. Known for ability to produce high - quality deliverables that meet or exceed timeline and budgetary targets.
• An accomplished software professional specializing in Mainframe technologies in Design and analysis with extensive experience in full life cycle of the software design process
• Worked on Maintenance, re-engineering, Production Support and Development Project’s
• 3+ Years of Experience in Informatica in Development and Support projects
• Distributed systems (Unix, mainframes, informatica) production support lead analyst.
• COBOL with db2, IDMS, IMS/DB programs are written as per the business requirement.
• Worked on mainframe manual testing in preparing test plan, test case design, functional and UAT testing
• Quality center, Clear Quest experience for System acceptance test, UAT & Production implement, which includes updating SAT and UAT scripts execution, defect logging and follow-up
• Possesses excellent skills to analyse complex applications, improve software component designs, co-ordinate and perform testing activities
• Extensive knowledge in MVS ASSEMBLER, COBOL, JCL, DB2 and well versed with RDBMS like DB2, hierarchical database like IMS DB and application development in MVS Assembler.
• Good Knowledge on TPF (Transaction Processing facility) Assembler language.
• Technical Business Analyst in deriving requirements worked with Stake Holders for the PMMT tool.
• CICS Online transactional development experience over 5 yrs.
• Experienced with Offshore centric working model
• Displays effective planning and implementing abilities in leading several -winning projects resulting in substantial savings of money/time and huge benefits in terms of process effectiveness
• Led the team and played a major role in its growth by acquiring customer confidence to Offshore the task and set up a team Confidential offshore (India)
• Implemented various projects successfully
• Led a team with zero escalations or stakeholder complaints for 2 years. This achievement has been taken as a role model for initiatives within the organisation with state farm clinet
• Experience in creation of use case diagrams
• Created low level design from the conceptual design document
• Experience in Analysis, Design, Implementation of business intelligence solutions using Data warehouse ETL, client server applications
• Data warehouse ETL experience using Informatica 9.5.1 power centre client tools
• Created automation tools using Basic Unix, Perl scripting languages
• Production readiness check list i.e Security consideration, Back up procedures etc validated before deploying into production.
• Project management on the assignments and good knowledge on ITTO’s per PMI.
• Worked in water fall and agile environments.
• Implemented best practices in operations support and continuous improvement by applying ITIL.

TECHNICAL SKILLS:

Languages: ASSEMBLER, COBOL, JCL, SQL, Easytrieve

Databases: IMS DB, DB2, VSAM, IDMS, ORACLE10g, UDB

GUI: CICS

Tools: & Utilities: Expeditor, File-Aid for DB2, SPUFI, QMF, ISPF, BMC Catalog Manager, DB2 Administration Tool, Product Model Management Tool (PMMT), Panvalet, RMS (Revision Management System), Clear Quest, Trac, Apptune, JES2, Abendaid, ENDEVOR, XPEDITOR, HP Quality service manager, Test Link, Syncsort, Putty, SQL Developer, Informatica 9.5.1,Toad, TPE,BPE,HPALM,ITIL

Others: MS-Word, MS-Excel, MS-Office, Visio and Lotus Notes

Domain Knowledge: Insurance, Telecom, Health care, Capital markets

PROFESSIONAL EXPERIENCE:

Confidential, Springfield, MA

Consultant

• Develop plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs
• Human Resource Management: Research and define job descriptions to fill department resource needs. Screen and recommend interview candidates. Integrate new hires into teams and processes.
• Project discovery and planning: Guide work from client needs and idea to goals and delivery. Pull together team leaders and account staff to research and define new products and budget. Build and delegate work plans, communicating progress to account executives.
• DMSO support activities
• Adhoc request to support customer needs
• Helping senior managers to establish direction and goals amongst a project team. Assigning project team roles and responsibilities to individual team members.
• Making sure that everyone involved in the project knows their responsibilities.
• Writing up accurate and professional progress reports for senior project managers.
• Double checking any cost calculations for all projected project costs.
• Working as part of a team alongside more experienced and senior Project Managers.
• Attending on site and off site project meetings with stakeholders and taking notes.
• Interacting directly with stakeholders and clients to determine their wants and needs.
• Contributing to the development of project process improvements and best practices.
• Monitor batch cycles and adress the abends .
• Create Adhoc JCL’s
• Update the programs in Ezytrieve,cobol as per client requirements.
• Ca7 Schedule used to monitor jobs
• JCL’s created as per the business requirement and FTP the files to Unix box
• Coordinate on DMSO application changes in production and prepare Deployment plan, post implementation activites along with backout plans
• HP service manager tools used.
• TWS is used to monitor unix stream jobs.
• Raise iAlerts and create service tickets to notify downstream system impacted with the incidents
• Power centre 9.5.1 workflow monitor and manager client tools are used to monitor, schedule and unscheduled work flows
• Capture session logs then work to fix them as per fix log procedures

Skills: Cobol,JCL,Db2,CA7, Informatica,Project management, status reports,Incident/Problem management

Confidential, New York, NY

Consultant

• Monitor Batch Schedule jobs in Distributed systems and support on call to address issues of Libra application
• Run the Business activities i.e. analyze Libra application related production issues, errors and fix to complete end of business day processing
• Regular interactions with Business Analysts, Managers, DBA’s, Application users, different divisions of Confidential Operational management to improve application stability, run time performance issues and to ensure smooth execution of Libra pipeline distribute application
• Act on assigned incidents and resolve them within SLA’s
• Raise iAlerts and create service tickets to notify downstream system impacted with the incidents
• Service now tool is used to create the Incidents and problem tickets
• Work with users on Adhoc requests
• Extract details from Journal files or position & balance files as per user requests and business needs
• On demand check UNIX servers are up and running and specific components deployed on Unix server are running without issues
• Use client Proprietary GUI tools specific to Confidential to monitor end of the day processing i.e., Libra OPS, Libralive, MQQuery, sockeye etc.
• Part of implementation meetings and update if any issues encountered with changes from production perspective
• Power centre 9.5.1 workflow monitor and manager client tools are used to monitor, schedule and unscheduled work flows
• Capture session logs then work to fix them as per fix log procedures
• Coordinate on Libra application changes in production and prepare Deployment plan, post implementation activites along with backout plans
• Autosys scheduler is used to schedule and unschedule jobs
• Batch cycle in mainframes supported for the legacy Journals
• JCL’s created as per the business requirement and FTP the files to Unix box
• Cobol db2 programs are written to pull the data extracts as per the business user requirement.
• Address the user query’s on the stored procs.

Skills: Adabas, Cobol, JCL, Autosys, Unix, Informatica 9.5.1, service now, Batchmon, MQquery, Libra OPS, Libralive, Servicenow, UDB, Stored procedures, DB2 10 version, Oracle upgrade etc, Project management

Confidential, Chattanooga, TN

Consultant

• Interact with Client team to gather requirements and map to system requirement.
• Increase the footprint with client in getting new work and resources.
• Providing technical assistance to the team members on a regular basis
• Code the programs in COBOL, JCL and IMS/DB
• Prepare the low level design document
• Participate in reviews
• Work with offshore team
• SORT functionalities used extensively
• Created mappings, workflows to create transactional snapshot
• Lead the team
• HIPPA Standards used that covers EDI Healthcare transactions.
• Claims (professional, institutional and dental) - 837
• Claims status inquiries and responses - 276/277
• Payment remittance to health care professionals - 835
• Eligibility inquiries and responses - 270/271
• Pre requests and responses - 278
• Enrollment and disenrollment in a health plan - 834
• Coordination of Benefits and premium payments - 820
• Knowledge on the HL7 i.e Health Level Seven International (HL7) is a not-for-profit, ANSI-accredited standards developing organization dedicated to providing a comprehensive framework and related standards for the exchange, integration, sharing, and retrieval of electronic health information that supports clinical practice and the management, delivery and evaluation of health services

Skills: COBOL, JCL, DB2, UDB, File-Aid, VSAM, QMF, SPUFI, Endevor, Abend aid, Informatica 9.5.1, Easytrieve, CICS, ORACLE 10g,Project management

Confidential, Bloomington, IL

Systems Analyst/Team lead

• Providing technical assistance to the team members on a regular basis
• Involving in design phase with the team members
• Leading the team to high levels of performance and ensuring that all the SEI CMM Level 5 standards are met.
• Continuously monitoring team performance and conducting one-on-one performance reviews every month with all the team members.
• Interacting with team members to motivate, guide and map their careers reassuring them of adequate growth opportunities within the company, encouraging continuity and lower levels of attrition.
• Performing annual appraisals of all the team members.
• Providing high levels of service and maintaining perfect relations with the client and meeting regularly with the stakeholders to coordinate operations.
• Leading projects and initiatives designed to result in financial gains/improve process either for client or for the company.
• Planning and managing the complete training programs for the team according to the career requirements.
• Provided technical assistance to the team members ensuring high levels of service to the client
• Involved in mentoring the associates
• Involved in training new associates joining the project.
• Took responsibility of deliveries to the client.
• Prepare the Test plan, Test case design, and Risk assessment document.
• Technical System Design (Development of Specs, Unit and Integration Test cases)
• Technical Procedure Development (Coding, Unit Testing, Integration testing)
• Set up of test databases and environment that simulate the production environment for testing purposes.
• Execute all the existing system test cases to ensure no existing functionality is broken
• System testing defect support
• UAT support testing with the product owners.
• Extracted the functionality of one mainframe batch service which is converted to Java.
• Design and code program in COBOL to update the marketable product details in Db2 tables.
• Wrote COBOL programs to clean up the killed products from the db2 tables.
• Created JCL with Runbooks for the adhoc request to pull the details of the killed products.

Skills: COBOL, JCL, DB2, File-Aid, QMF, SPUFI, PMMT (Product Model Management Tool), RMS (Revision Management System), XML, TRAC,Project management

Confidential

Team lead/Systems analyst

• Understanding the Business Requirements
• Preparing the Technical design and functional requirements from the Requirement Traceability Matrix document.
• Interacting with Business analyst to check on the Feasibility of requirements and finalize.
• Reviewing, Prioritizing and assign the work.
• Managing the Team and preparing the weekly/Monthly status reports.
• Involved in additional activities of driving Clear quest, being the POC for CICA.
• I worked on The Third Party Life/70 Assembler software. My involvement was in the following areas
• New Business and Policy Administration generating modifications to Life/70 programs
• Staging the changes into production and verifying the completeness of the installation
• Unit testing the changes and assisting in Full parallel of production Quality Cycles
• POC for Life70 Application.
• Understand system/software components and associated specifications in CICA.
• Create Design document from the requirements.
• Conducted trainings/KT to resources who are now handling some of these apps independently.
• Develop, modify, review and test these components based on defined specifications.
• Admin for Clear Quest.
• Providing production Support with no SLA Slippage.
• Screen Changes to the new business screens are made.

Skills: ASSEMBLER, COBOL, JCL, CA7, IDMS, ENDEVOR, CICS, Project management

Confidential

Developer

• Worked on SOER application with Assembler and IMS DB
• Leading the team, assigning the work and tracking the progress
• Software Development activities such as Analysis, Design, Coding, testing
• Participated in Design review meetings code reviews and Function Point Counts
• Scheduling meetings and coordinating with team
• Involved in various critical projects for developing and maintaining various applications.
• Involved in estimations, Analysis, Coding and Unit/Integration Testing activities
• Managed all process related training including new hire training, baseline testing, training need identification and refresher training for existing analysts
• Good Customer interaction skills onsite/offshore project coordination skills
• Application development with additional functionalities by utilizing Assembler and IMS/DB, DL/1 and JCL

Skills: ASSEMBLER, COBOL, JCL, IMS/DB