SUMMARY:

• Accomplished, experienced and dedicated Project Manager with expertise in Network Infrastructure Management and planning. Exceptional combination of organizational, technical and communications skills offer expertise in Project Management and Network Engineering, Customer related software projects and management of international and domestic clients and management and coordination of international and domestic project teams.

CORE COMPETENCIES

• Project Management Technical Expertise Change Management
• Vendor Management Resource Management Risk Management
• Process Improvement Customer Relationship Management Disaster Recovery

TECHNICAL SKILLS:

• Experienced Project Manager with certifications as Project Management Professional (PMP), PMI - Agile Certified Practitioner (PMI-ACP) and Certified Scrum Master (CSM), who is a skilled technical and project team leader.
• Experienced Network Engineer, Manager and IT Operations Manager allows for business owner mindset of each project deliverable ensuring that project objectives and quality standards are achieved.
• Added value earned with working knowledge of Routing, Switching, BGP and OSPF as well as IT Security concepts.

PROFESSIONAL EXPERIENCE:

Confidential, Springfield, Mass

Technical Project Manager

• Proven ability to develop solid working relationships with Mass Mutual retail clientele and customer facing business groups to gather business and technical requirements necessary to fulfil project goals.
• Worked closely with Mass Mutual user community, customer support and technical groups to prioritize business goals of the project and to consistently deliver Mass Mutual products and services and to deliver a high level of customer satisfaction.
• Coordinated project activities of project personnel to ensure milestones were met and project schedule progressed as planned.
• Thorough understanding of project and business objectives and customer impacts and provides context to project team members to ensure alignment of priorities throughout the project lifecycle.
• Consistently managed project results against project objectives, reviewing processes and lessons learned in an effort to instill continuous improvement into daily project activities.
• Prepared project status reports and kept team, management, clients and others informed of project status, risks and issues using accepted project tools such as MS Project and MS Office Applications.

Confidential, West Hartford, Ct

IT Security Project Manager

• Managed projects of varying complexity within the security program portfolio, deliver benefits by driving teams and vendors toward project goals within alignment of new ISO20000 standards. Create and maintain project plans, ensure projects are deployed as per schedule, scope and within cost estimates. Provide project management expertise, managed budget, lead key work streams and provide full project governance. Monitor project progress and inform stakeholders of progress through regular status meetings as well as flash daily email updates. Built and manage relationships with key stakeholders to ensure an environment of continuous improvement is fostered throughout the project lifecycle. Maintain and develop knowledge of Project Management Methodologies such as Agile, Scrum and KANBAN and provide appropriate support to functional teams to successfully address security issues to achieve strategic project goals. Projects include providing support such as resource capacity management to technical teams for the projects listed below and others.
• Network Vulnerability Management
• Out of Bandwidth Management Network
• Identity and Access Management

Confidential, Farmington, CT

IT Service Manager

• Project Management specializing in process improvement for IT Asset Management Group. Provide relationship management with internal/external service providers to the IT organization. Management of IT components within the scope of the service agreements to ensure business goals are achieved. Participated in development of new services mission, goals, and objectives and act as the business agent for the IT Organization.

Confidential, Hauppauge, NY

Technical Project Manager

• Managed Cross Functional domestic and international project and technical teams to gather project requirements, define project plan, reduce risk and ensure quality. This included testing hardware and software applications as well as verifying customer applications to mitigate risk and ensure there is no loss in service.
• Worked with BT Network Engineers to verify project plans and shorten the implementations during MPLS and BGP migrations, including coordination of customer applications and testing during migrations.
• Routinely worked with IT Security groups to ensure customer connectivity was maintained during project for hardware, software and maintenance implementation phases.
• Provided on-going reconciliation of project schedule and resource plans with technical and project managers to ensure project and business goals are achieved.

Confidential, New York, NY

Project Manager

• Knowledge of wide area network technologies such as routers, switches and firewalls as well as Financial Market applications enabled me to work closely with Bank of New York client technical personnel to ensure that the most appropriate customer connectivity options were chosen.

Confidential, New York, NY

Network Engineer/Network Supervisor

• Network Engineering Supervisor, with a staff of 5 Network Engineers supporting Redi Network 475 Customer/Client Network. Managed customer network rebuild during the September 11th, 2001 disaster, using Disaster Recovery and redundant solutions SLK was able to maintain connectivity to 95% of SLK Customer base during this period.