SUMMARY:

• An experienced PMI Certified Project Manager/ Scrum Master who is execution focused and has a proven record of managing very large/ complex enterprise software development projects and IT systems/ network projects.
• Builds rapport easily, values collaboration and partnership.
• Focus on being a technical savvy scrum master by understanding all components & data flows of the solution in order to manage issues/risk, timelines, and dependencies.
• Agile champion who is well versed in the values, practices, and theories of agile software development.

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Scrum Master / Technical Project Manager

• Scrum Master & IT Project Manager, Biz Apps Team, Server Team, Networking Team, Workstation Team
• Introduced and coached 4 x IT teams to adopt Agile Scrum Methodology
• Implemented proactive backlog refining including acceptance criteria and story point sizing.
• Developed these teams to be highly predictable based on a proven velocity and consistent story point sizing. Then created and executed to agile release plans
• Coached and trained 3 new product owners to be able to write stories, prioritize, create product visions, and represent product visions in the 5 agile ceremonies
• Coached and trained 15 team members to be productive contributors on an agile team
• Completed project features utilizing the agile methodology
• Responsible for executive communication and cross organization project coordination
• Ensures alignment of client and business priorities with IT exectuion
• Managed dependencies between Scrum Teams and cross functionally

Scrum Master / Project Manager

• Scrum Master & IT Project Manager & Business Project Manager, RMIS Claims Status Modernization Project & National Properties Global Capabilities Project
• Coached and lead 2 engineering teams to operate within the values and concepts of agile scrum, both these teams had not operated within an agile project previously.
• Coached and helped these engineering teams adopt disciplined story writing, story sizing, story tasking, feature writing, feature sizing, roadmap planning.
• Worked with business stakeholders and IT leadership to teach agile concepts and values. Champion for the adoption of agile values and concepts when navigating organizational challenges with leadership.
• Supported a scrum team in order to enable development and system testing to be completed within 2 week sprints.
• Removed obstacles and blockers daily from developers and testers.
• Planned and Facilitate Scrum Ceremonies: Daily Standup, Demo, Retrospective, Sprint Planning.
• Scrum Master advanced training and Rally Power User Training.
• Development and maintenance of the project backlog through supporting well written stories that are small slices of work. This enables quick development and testing of multiple small code changes within a single sprint.
• Partner with Product Owner to effectively prioritize the backlog. Also, prioritization of backlog and effective sizing of stories and features, I was able to accurately relay expected deployment times for features being delivered within the project.

Sr. Project Management Consultant

• Application Project Manager, Private Exchange Analysis and Development Project
• Project manager supporting 3 Agile Scrum development teams on a 195,000 people hour project.
• Participate in scrum ceremonies with the agile teams. I manage the context around the scrum teams to focus the teams ensuring continues work and on time delivery.
• As a project manager on this project I fully understand the technical architecture of the solution. I use this knowledge to identify and manage development dependencies. I work with peer project manager, and scrum masters in order to align our development plan and priorities with application & program dependencies.
• Manage & progress issues/ risks that cannot be resolved by the individual scrum teams. I clarify root cause of complex multiple application technical and process issues. Then, work with these partners to identify solutions, and clarify business impact, project timeline impact, and budget impact of the solutions. I gained business and IT approval for solutions and level set delivery expectations along with the project impact for these solutions.
• Report on status to program IT and Business Leadership.
• Prepared resources based estimates for the application team along with tracking and updating finances throughout the life of the project.
• Project Manager of Private Exchange Analysis Only Project
• Planned and gained consensus on milestones necessary to mature a business product concept into a high level tangible technical solution for the delivery of a first time product to a new market for UHG. This was done within an accelerated timeframe during the last quarter of 2013 to allow for maximum development and testing time during the 2014 year.
• One of the outputs of this project was a project delivery strategy that was used to spearhead the Agile Scrum development effort for UHG Private Exchanges in Q1 2014.
• Established an initial estimate for the 12 impacted applications resulting in an initial budget of 195,000 people hours.
• Cross Application Project Manager of the Medical Necessity Radiology & Cardiology Project
• Facilitated the project estimating of 20 applications on this technically complex project resulting in a combined estimate of roughly 130,000 people hours of work over 1 years time. I managed the projects resources to complete the project within %10 of estimates.
• Identified and communicated key software development milestones and meaningful metrics for each milestone to gauge the progress of the 20 impacted applications. I reviewed and clarified the applications teams status to uncover blockers, risks, and issues that would potentially impact the overall project timeline. These efforts drove the project to an on time production delivery.
• Through built partnerships and facilitation of cross application meetings, I clarified root cause of complex multiple application technical and process issues. I also worked with these partners to identify solutions, and clarify business impact, project timeline impact, and budget impact of the solutions. I gained business and IT approval for solutions and level set delivery expectations and the project impact for these solutions.
• This project required integration with external vendors systems to delivery on the needed business requirements. This vendor utilized different and less mature software development methodologies. I established and maintained continues and clear communication between this external group and impacted internal application teams to ensure a successful integration. I level set cultural norms and process expectations with this vendor to help ensure their successful partnership with impacted UHG application groups on the project.
• Created meaningful reporting metrics for the status of 20 different applications to gauge application progress and issues throughout the phases of the development project.
• Managed application development teams through an in depth understanding of the process used during the SDLC at UHG as well as the roles and responsibility of the individuals on the program. I was able to provide context to application project managers and development team members that focused them on the needed work to progress the project.
• Preemptively identified potential issues and blockers with cross application testing planning. After identifying these issues, I worked with the IT leadership to put in place the necessary resources to plan, execute, and manage the testing phase of this project including 20 applications.
• Project Manager of the Medical Necessity EDI 278i Project (Admission Authorization Inquiry)
• Created and documented cross application testing plan and facilitated testing with 3 independently managed application groups.
• Overcame unclear roles and responsibilities with three independently managed application teams to accomplish a successful joint integration testing and end - 2-end testing.
• Influenced IT and business leadership to take an iterative development and deployment approach to enable building business competencies necessary for gathering more complex system requirements.
• Project Manager of the Concur international Project
• Established work break down structure including detailed analysis, design, development, and testing tasks. Then used this tool to manage delivery timing expectations of Sr. Business and It leadership.
• Facilitated requirement gathering sessions with the business and business analysis to documented scenario based requirements needed to design and develop the new automated invoice processing system.
• Documented, communicated, and managed implementation and execution issues and risks.
• Organized, planned, and lead User Acceptance Testing
• Managed and progressed code promotion through the established release management processes into development, testing, stage, and production environments.
• Engaged and partnered with production support teams to transfer the needed knowledge for supporting this new code within the production environment.

Business Analyst

• Facilitated requirement gathering sessions with key business stakeholders for multiple break fix and enhancement software changes.
• Wrote scenario based requirement documents to specify the needed software changes for enterprise financial system enhancements.
• Developed relationships with systems analysts and developers in order to produce requirement documentation that would drive high quality software development.

Business Analyst

• Acted as a liaison between project manager and project teams to manage resource and timeline constraints.
• Created a project plan for numerous projects based on input from project teams and key stakeholders.
• Facilitated project meetings to gather requirements, make key decisions, identify risks, identify gaps and opportunities.
• Drove the outcome of key project decisions and communicated impact to leadership and project stakeholders.
• Challenged the status quo, thought outside the box and strived for innovative solutions when appropriate.
• Demonstrated understanding of multiple complex business processes for simultaneous projects.
• Incorporated the project management life cycle in work planning.
• Created Custom Online Training Module eLearning
• Developed work break down structure and project schedules. Maintained and updated WBS s throughout the duration of the project.
• Organized and facilitated project meetings.
• Created visual timelines to help the team accomplish the project on schedule in an agile environment.
• Minimized downtime and drove the project to completion earlier than expected in a very busy work environment.
• Collaborated with marketing team to develop a photo shoot guide to ensure photo quality, accuracy, and completion.
• Partnered with the marketing team to ensure BWW brand image was incorporated within the modules.
• Lead pre - production, production, and post-production activities for gathering module photos.
• Developed innovative photo gathering techniques to ensure photo accuracy and operational specification accuracy.
• Developed RACI to be used with photo shoot team.
• Conducted Long Term Software Strategy Analysis Great Plains Analysis
• Organized and conducted project meetings.
• Developed creative solutions to gain team participation and engagement when they were faced with the intimidating and real possibility that the primary system they worked on might be completely changed.
• Understood and documented complex accounting business systems and processes.
• Conducted Fit Gap analysis for existing software solution and proposed software solutions.
• Back of The Restaurant Software Upgrade Next Generation Back of the House
• Understanding and documenting complex restaurant operations processes and systems.
• Gained consensus through structured communication with many team members having multiple conflicting opinions on the future state of numerous restaurant operations processes.
• Facilitated process mapping meetings to produce Microsoft Visio As-Is and To-Be process maps.
• Investigated Pay Card Improvements
• Worked with cross functional team to analyze potential for restaurant employees to receive pay cards instead of paychecks.
• Network Administrator WIP Cap Project
• Analyzed current project request process for network systems projects.
• Worked with cross functional teams to streamline this processes and increase capacity.
• Documented current and future state project request process.
• Identified and eliminated pain points.
• Developed new tools and documents to streamline project request process.
• Guest Comment Automation and Decentralization
• Requirement documentation.
• Current and future state process documentation.
• Created and developed project charter.
• Worked though software development life cycle with internal programming team.
• Partnered with Learning and Development department to train new users on the system.
• Disaster Recovery
• Gathered requirements form business clients on data backup and recovery.
• Worked with multiple network equipment vendors and manufactures to conduct a request for information.
• Conducted a request for proposal resulting in the acquisition of a redundant network storage system.
• Developed and maintained a project schedule and work break down structure.
• Developed and processed numerous change requests.
• Led Avaya Telephone System Acquisition
• Developed cross organizational team to determine telephone system requirements.
• Wrote telephone system RFP and worked with five vendors to select and purchase telephone system.
• Researched telephone manufacture market shares and selected one of the top market share phone system manufactures with investment into R&D which resulted in continual upgrades to the phone system to benefit BWW users and support staff.
• Facilitated system installation and testing.
• Selected New Restaurant Opening Telecom Vendor
• Researched, documented, and analyzed New Restaurant Opening telecommunications installation process.
• Determined patterns of mistakes and errors within the current New Restaurant Opening telecommunications process.
• Wrote and conducted an RFP to select a new New Restaurant Openings telecommunication vendor resulting in the elimination of almost all issues during construction and restaurant openings.
• Communicated with five different departments within BWW while selecting and introducing a new vendor to ensure all stakeholders needs where met.
• Wireless POS Project
• Gathered, documented, and analyzed technical and non-technical requirements for a wireless point of sale system.
• Worked with multiple vendors and manufactures to gain consensus on a wireless equipment set.
• Lead a technical team to implement this new technology at pilot restaurant.
• Researched and understood complex Sarbanes and Oxley requirements that would effect this project.
• Implemented SOX requirements into system specifications during system selection and implementation.

Information Systems Specialist

• Managed telecommunications vendor selection process and negotiated contract terms to ensure the requirements were met for new restaurant openings.
• Managed telecommunication vendors and service providers.
• Analyzed corporate phone system and worked with vendors to recommend a phone system to company executives which resulted in successful installation of the phone system.

Computer Support Technician

• Learned and supported complex software systems.
• Solved and resolved computer hardware and software problems.
• Prioritized help desk calls and tasks.

Store Manager

• Managed store team.
• Educated employees on product attributes and benefits.
• Inventory management.
• Employee hiring and development.
• Drive profitability and sales.
• Responsible for daily operations of a small box retail store.
• Increases same store sales 18% during the highest volume quarter of the year.

Computer Support Technician

Responsibilities:

• Solved and resolved hardware and software problems on desk top computers in 20 campus buildings.
• Trained computer users on virus and spy ware prevention.
• Created processes, procedures and systems to save time on daily tasks.
• Prioritized help desk calls and tasks