SUMMARY:

•  I have 11 years of project management experience.
• I am a self - motivated, insightful professional with expertise in analysis, project management, SAP, Planview, Microsoft Project, quality metrics, requirements gathering, move coordination and planning and development within diverse industries including medical, financial, Insurance, IT and human resources. I am comfortable working in large or small fast paced environments.
• I also have extensive experience working with large data analysis projects, different types of methodologies, team-oriented problem solving and adopting new software and technologies.
• I have been recognized by executive-level management for my ability to effectively communicate with stake holders, business owners, vendors, and technical and managerial staff. I want to use my talents to contribute to your company’s growth.

PROFESSIONAL EXPERIENCE:

Confidential, Plymouth, MN

Project Coordinator

Responsibilities:

• Manage and track small IT projects, create and schedule allocations for resources, reporting milestones, issues, scope, schedule, budget and weekly status to achieve successful deployment on time and within budget and quality.
• Establish a schedule and budget by estimating the amount of effort, based on communicated requirements, estimate, available resources meeting expectations with quality deliverables
• Work with PM’s and IT staff through milestones to deployment through Agile, Waterfall or company standard methodology.
• Work with PMO to run weekly Project Manager status meeting, updating project log, following up to ensure status reports are posted, allocations are completed and reconcile all active, and pending projects.
• Manage estimation process by running weekly meetings for estimators/peer group inviting cross-application business requestors, then following up to ensure estimators have the information they need and set up extra estimation meetings as necessary.
• Communicate and follow up with estimators/peer group to ensure estimates are entered by deadline.
• Find out status/issues if it cannot be done by deadlines to manage client’s expectations.
• Communicate IT status, priorities, timelines and processes to business.
• Asking thoughtful questions of the business and IT team/peer group to help identify gaps in estimation requests.
• Communicating hard messages to the business when the estimates are high, taking longer than expected or our teams SME’s advise that their request is not possible within our system.
• Create change controls and assist project managers in creating change controls and tracking their impact on our master project list.
• Understand when change controls are necessary, when lockdown change controls are necessary and work with project managers and IT team to create estimates for the change controls.
• Working within standard company estimation processes to simultaneously manage estimate requests that are simple to extremely complex.
• Making recommendations to improve the estimation process that would benefit our team, the business and timelines.
• Created monthly, quarterly and yearly metrics from Sharepoint for department using pivot tables, graphs and Powerpoint.
• Create Sharepoint folders for shared documents and status reporting and daily utilization of Sharepoint for updating master project lists.
• Manage access to Sharepoint site along with creation of project and quarterly release folders for team to upload project documentation.
• Pulled together program level dashboards for program status meeting.
• Continuously switch gears of responsibility between several complex issues as the need arises.
• Train project managers to use company’s project management tool, Planview.
• Oversee Planview allocations and report generation, ensuring accuracy and comprehensive reconciliation.
• Calculate, compile and coordinate estimates before entering.

Tools used: Planview, Microsoft Excel (including pivot tables), Word, Visio, PowerPoint, PROMPT, ADR, Outlook, Sharepoint, Yellow Belt Training

Confidential, Bloomington, MN 

Project Coordinator

• Came in during SAP implementation companywide, so in addition to learning a new job, I had to quickly discover its impact on current processes and create adaptations to several aspects of this position.
• Came to Digital River with a week of training, then had to be self reliant to successfully work in a fast paced, highly detail oriented position.
• Successfully transitioned my duties to SAP and new processes within two months of beginning my job.
• Responsible for creating SAP projects for team, creating tasks, roles, assigning resources, linking initiatives and tasks and adapting it from a Waterfall project management method to Agile.
• Helped create a template for our team to use to be relevant for projects our team was working on.
• Created step-by-step instructions with screen shots to show our team and managers how to create projects, release them and pull reports in SAP.
• Created reports in SAP by cost center, project, resource and several other variables.
• Gathered and reported weekly status reports for the Product Development and Product Management team.
• Drove the estimation process of new initiatives and ideas that must go before Review Board.
• Adapted the estimation process to new SAP requirements.
• Distributed estimates to the Review Board and those affected by proposals.
• Partnered with Product Managers to revamp Review Board process for considering new and improvement initiatives.
• Advocated deadlines in order to reach visible goals.

Tools used: SAP, Microsoft Excel, Word, Visio, Confluence, eRaid, Outlook

Confidential, Minneapolis MN

Project Coordinator

• Was very much self-directed in determining, anticipating and prioritizing deliverables for our team, PM's and Regional Directors, yet touching base with them for any new developments.
• Managed communication between technology vendor and consultants and clients. I assessed needs and determined best course of action.
• Used company standard project management tool, SAP to lead all departmental projects.
• Responded to tight deadlines by managing my time, while negotiating external and internal customer needs, resulting in higher customer satisfaction and retention.
• Produced complex high-level client facing presentations by analyzing large quantities of data, produced the report/presentation with graphs and charts, performed QA and delivered it to a national and/or global audience.
• Personal drive and commitment to completing tasks on or before deadlines by continuously managing priorities, efficiencies and time.
• Analyzed and gathered business requirements to make or suggest changes to upper management and help implement more efficient and cost effective changes.
• Noted critical client issues to deployment consultants and managers as they happened while taking responsibility to work through any tasks I was able to assist them with.
• Drafted, updated and renewed contracts for independent consultants.

Tools used: SAP, Siebel, Concur, Microsoft Excel (including pivot tables), Word, Visio, PowerPoint, SPSS, Outlook

Confidential, Minneapolis MN

Project Coordinator

• I created customized client facing reporting, set up new clients and supporting existing client database, compile data, manage and prepare internal reports and monitor project timelines.
• Quickly learned to create complex high-level client facing presentations from several data sources
• Quickly learned to process raw data through SPSS
• Quickly learned many projects I was responsible for maintaining much faster than expected by my supervisors
• Through self-direction and organization I consistently produced results and fulfilled requests ahead of schedule

Tools used: SAP, Siebel, Concur, Microsoft Excel (including pivot tables), Word, Visio, PowerPoint, SPSS, Outlook

Confidential, Minneapolis MN

Investment Ops/Service Rep/Call Center

• I processed retirement applications, verifying information for detail accuracy, following up with liaison to correct application details to determine eligibility. I was a point of contact for customers who were experiencing web access difficulties and escalating requests and issues whenever appropriate.
• Frequently identified discrepancies in customer applications and quickly responded to the customer’s needs.

Tools used: Internal Company Customer Database, Microsoft Excel, Word, Outlook

Confidential, Minneapolis MN

Project Assistant

• I transcribed medical records, verifying detail accuracy, preparing PowerPoint decks for presentations, documentation management, assisted the team with the creation and editing of documents, ordering supplies and other tasks as requested.   
• Created PowerPoint decks for high-level presentations with tight timelines, maintaining attention to detail, resulting in presentations above and beyond expectations.
• On call to come in early and stay late when emergencies arose