SUMMARY:

• Experienced project manager in the telecommunications and network verticals
• Managed department level Change Advisory Board (CAB) directing over twenty subject matter experts
• PM for telecommunication & network projects: new, relocating or closing offices
• Managed multiple teams on location and elsewhere across the world, improving accountability and productivity
• Major Incident Manager conducting outage calls to quickly and efficiently restore services and educating team

TECHNICAL PROFICIENCIES:

• Communication: Microsoft productivity suite, Lotus Notes, team - based IM tools
• Tracking Systems: Remedy, SAP, MS Project, Teradata
• Network: Visio, Reporter Analyzer, SIP, Cisco Networks, Secure CRT,
• Putty, Call Manager, Wireshark, Arcsight
• Change Management: HP Service Manager, ITIL Foundations, Change Advisory Board,

PROFESSIONAL EXPERIENCE:

Fontana, CA 

Project Manager

• Developed Project Charter to manufacture Mag-Rel.
• Scheduled and execute all stages of Mag-Rel Project. Assessed business implications and monitored progress.
• Scheduled dozens of product shows including the SHOT Show in Las Vegas with 60K Plus attendance.
• Hired resources and assembled teams including several focus groups to review product quality control.
• Managed staff required to maintain Quickbooks and Excel databases.
• Provide high level direction via developed process and motivated team through inspirational leadership.
• Conducted several engineering meetings with SME's to expand the reach of Mag-Rel by re-engineering features.

Irwindale, CA 

IT Consultant

• Created process to manage the complicated test environment for Confidential
• Created job aid/checklist for major incident to conduct incident bridges reducing errors
• Managed Major Incident Management (MIM) bridges in order to resolve priority incidents and restore service
• Held daily team calls to increase the connectivity of onshore and offshore resources and keep a finger on the pulse of projects
• Created training material and classes for Major Incident Management and Change management
• Produced test material to validate the employees were learning the information.
• Conducted workshops to gather requirements for each area in ITSM reducing confusion.
• Lead cross functional international teams to complete compliance projects and company objectives.

Rancho Cucamonga, CA 

 Project Management Consultant

• Directed a team of 22 Change Coordinators in Computing Services reducing open incident metrics by 80%.
• Increased communication and awareness through Weekly Local CAB meetings and spot process training sessions.
• Provided oversight to change management processes (which includes internal reviews, support, governance) to over 1,000 monthly change requests with effective controls for IT Computing Service Infrastructure along with effective training for end users.
• Developed and delivered training material to support Change Management processes and ensure compliance across IT while driving end user adoption.
• Arranged team training on Genesys software for the advance support team including scheduling and cost.
• Produced Performance reports on implementer RFC compliance and communicated results to all stakeholders.
• Founded Toastmasters in Rancho Cucamonga to increase available networking opportunities and improving communication across business units. Completed the Competent Communicator.
• Experience consulting with internal stakeholders, including independently identifying client needs, developing action plans, identifying deliverables, and presenting results in different formats.

Network Analyst, Network Operations Security Engineer

• Developed process analyzing non-responding devices reducing time to resolution and costly field dispatches.
• Developed knowledge to forecast and track customer engagement during Cell Relay replacements.
• Cross trained with TCC and Avert Team to improve knowledge of Edison infrastructure, adding value.
• Worked directly with Security team to analyze Arcsight alerts and messages to quickly resolve any false-positives saving time and effort for more complex problems.
• Maintained access and excel databases, performing daily updates and investigations on meters and devices.
• Insuring billing and history in each system to quickly identify any required replacements.
• Created a Search and Rescue Team. Team Leader for Irvine Search and Rescue and member of the Emergency Response Planning Team. (ERP) Trained in National Incident Management System (NIMS)
• Directly participated in creating processes to manage five million Smart Meters.
• Created processes to handle top 10 security alerts for meter events.
• Worked directly with the security team to analyze meter alerts to prevent unauthorized access to systems.
• Provided high level team support via developed process.
• Analyzing troubled meters and resolving technical problem e.g.: reboot, key updates, RF mitigation or replacement. A complex, multi-dimensional data set; interacting with relational databases (e.g. Teradata)
• Leveraged several internal and external software programs including SAP, CSS, EMST, TBS and OMS.
• Project management for deployment and resolution of dispatched meters to the field.

Arcadia, CA

Telecom Project Manager, Network Engineer

• Efficient resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
• Managed several telecommunication projects across the country providing excellent leadership directing vendors and employees for new, relocating and office closures.
• Maintained SLA for remedy tickets submitted for support, resulting in several Kudos from internal employee's and earned a reputation as a problem solver.
• Conducted a yearly technology conference for the company as part of the technical team recording 70 present ations with over 20 hours of recorded media.
• Facilitated quarterly company sponsored diversity training for Southern California resulting in greater attendance and positive participant reviews.
• Setup and configured Cisco and NEC equipment for new project offices.
• Managed telecom projects: New offices, closures and re-locations.
• Network monitoring via reporter analyzer, logging into routers and switches for application delivery.
• Managed vendor relations: Patch Technicians, electricians, major carriers.
• Managed resolving trouble tickets and MAC’s via Remedy for infrastructure team.
• Managed carrier provider restoration of WAN.

Telecom Engineer 

• Upgraded small office from older equipment to new VoIP enabled equipment, allowing users one extension to be used at multiple locations providing flexible productivity.
• Spearheaded research into video conference solution for Southern California Manager, resulting in the purchase of three Polycom systems reducing travel in southern California.
• Supported the telecom and network infrastructure within the United States.
• Supported company cellular use and troubleshooting within United States.
• Cellular procurement, warranty returns and repairs with ATT, Verizon, T-Mobile and Sprint.
• Worked with carrier providers to restore services for cellular and land telecommunications.
• Configured switches and routers according to company specification.

Network and Telecom Engineer

Responsibilities:

• Maintained mixed Category III and V network on Campus reducing cost by extending equipment life.
• Created tracking system for completed tickets enhancing the accuracy of documentation. System captured work completed, time on task and job numbers.
• Planned and executed network upgrade by approaching individual managers to capitalize the equipment purchase for their usage, resulting in network reliability, speed and most importantly reduced cost.
• Project planning including, purchasing, setup and deployment of Cisco switches and routers.
• Supported company network and telecom infrastructures across a four-building campus.
• Worked with carrier providers to restore remote locations during outages.
• Liaison with internal network engineers and external carriers to isolate and troubleshoot.
• Supported team on special projects. Responsible for moves adds and changes.