OBJECTIVE:

I am seeking to utilize my experience in project coordination, information technology, and supply chain in a position where I can contribute toward a company through my hard work, organizational skills, and leadership ability.

TECHNICAL SKILLS:

• Microsoft Office Suites
• Microsoft Access
• AS400 program (JD Edwards)
• Project Management Software (Clarity, HP - PPM)
• FA Suite
• LeanKit (Kanban)Task Board
• Crystal Reporting
• Remedy (BMC Software)

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Supply Chain Analyst

• Compile daily status reports for Xcel Energy garages.
• Utilizing Fleet Focus tool to maintain and update records.
• Analyzing and doing in-depth research on audit questions, software problems, and transactional problems.
• Prepared reports analyzing supply chain metrics and statistics.

Project Coordinator

• Financial Human Resources forecasting for over 500 people.
• Manage the Task Board using LeanKit (Kanban) software.
• Perform project change requests for scope and budget.
• Coordinate onshore/offshore meetings.
• Staffing analyst monitoring time allocations.
• Utilized Project Management theories of Agile and Waterfall to help plan segments of a project.
• Trained new Project Coordinators on Delta Air Lines software and project management process.

Project Coordinator

• Orientation Specialist for staff joining the team.
• Administrator of the SharePoint site upgrades and archiving.
• Administrator of change requests using Remedy. This leads into monitoring requests through the system for server changes, application upgrades, and new individuals joining the team.
• Visio Organization charts for the team.
• Edit MS Project plans for Project Managers.
• Procurement Auditor for an $80M project.

Responsibilities:

• Created an Access database for supply chain management.
• Tracked mobile electronics from a store to a warehouse to meet clients’ needs.
• Performed helpdesk analytics for a deployment of hardware to retail stores.
• Set up contact scripts for co-workers to contact stores about mobile device returns.
• Called vendors to update a database and prepare for a warehouse materials move.
• Created reports of transportation, supply chain, and pricing statistics.
• Troubleshoot SQL/Access database issues along with resetting passwords.
• Provided customer service support for sales staff in taking orders and offering pricing to customers.

IT Application Support

• Monitored and maintained rail tracking program for over 150 users using SQL and Access databases.
• Provided second and third level support of software, such as Rates Application Suite (BOURQUE systems).
• Created Crystal Reports using agile theory, for users in rail tracking program and BOURQUE system.
• Distributed remedy tickets (Help Desk tickets) to the correct departments.
• Measurements and recommendations to be proactive on Help Desk tickets using Remedy software.
• Performed quarterly audits of User ID’s to purge from the program.
• Collaborated with vendors to gather data for programs I managed.
• Trained new users on applications using WebEx and updated manuals using MS VISIO.
• Did quality assurance and testing when we moved the programs to a new server.
• Produced a wide range of reports and project status updates, using Microsoft Project, Excel (including pivot tables and charting), and PowerPoint; and drawing from project databases and information provided by project teams and team leaders.

Supply Chain Coordinator

• Monitored and analyzed status of rail shipments to determine impact on customers and terminals.
• Updated rail tracking software and database to reflect accurate shipment and railcar status and trip history.
• Entered rail and barge orders into JD Edwards System.

Plant Coordinator & Rail Logistics Specialist

• Coordinated shipments from ethanol and biodiesel plants to their customers.
• Resolved billing issues with railroads and directed fleet maintenance.
• Provided administrative support to sales staff by invoicing customers and checking accuracy of transportation bills.
• Create Transportation metrics to manage efficient rail fleet.

Temporary Customer Service Associate

• Assisted customers with inquiries such as local dealer referrals, part information, and order status and tracking.
• Provided front line phone support to Toro parts dealers and distributors.
• Entered in orders and complete projects as they arise.

Government Account Coordinator

• Coordinated projects for clients to increase their usage of the Government Purchase Cards.
• Supported 450 Program Managers with report data on Purchase Card program by creating Excel spreadsheets.
• Educated clients on US Bank external technology products, helping to increase sales 16% in one year.
• Performed daily tasks for the clients such as forcing checks, overseeing accounts that are approaching credit limits, and following up on client requests within time lines.
• Did testing and quality assurance when moving customers from one website to another.
• Support several large initiatives to integrate Technology services.
• Create documentation to support the projects as needed.
• Created daily tasks for the clients such as forcing checks, overseeing accounts that are approaching credit limits, and following up on client requests within time lines.

On-Site Program Manager

• Railcar Coordinator for General Mills outbound product shipments
• Produced measures for meetings with the railroads on service times and facility switching issues.
• Audited freight invoices such as storage charges and repairs.
• Responded to customer inquiries for the mills and account representatives for rail car tracking and tracing.
• Train new users on applications and updated manuals.

Railcar Analyst

Responsibilities:

• Communicated with internal and external customers to ensure products were shipped in a timely fashion.
• Quickly provided accurate travel times and solutions to maintenance needs and railroad errors.
• Tracked and traced the movement of railcars using a variety of computer programs.
• Maintained a MS Access database of all railcar repairs.
• Created a manual for a new position.

Commission Auditor

• Audited unpaid airline commissions from contracts, resulting in $2.5 million in unbudgeted revenue annually.
• Communicated with business travel and government branches to execute accurate accounting procedures.
• Processed weekly airline sales reports from all North American branches.