SUMMARY:

• Managing a financial portfolio of $18 Million for a Marketing Campaign program in best Buy in the span of two years, overseeing vendors and conducting on - going health check for program portfolio/projects by re-assessing whether the program/projects continue to meet the overall financial strategic objectives.
• As a Project Manager supported a number of projects in Banking and Retail domain with project planning, estimation, controlling risks/issue and with defect management.
• Multifaceted, resourceful and has cross-functional experience that spans Banking & Finance, Retail, Wireless & Mobility and Energy & Utility
• 1 year as Scrum Master managing agile projects.
• Experience in bringing together multiple agile teams for integration and dependency management.
• Developed Scrum teach out to teams and ensured scrum is followed by team members in all respect.
• Worked closely with CCO team and Procurement team to create contracts, SOW and submit it to the approval process.
• Deliver Project governance process for BI & ETL projects.
• Developed and maintained plans for all activities including system/technology migration and integration, SDLC lifecycle including master project plans, specs, project schedules, budgets, SOWs, resources, milestones, dependencies, risks, problem resolution, periodic reports, acceptance tests and deployments.
• Collaborated with Cross Commit Business teams, Cross Functional teams, SMEs and engineers to identify and implement strategic processes minimizing the impact of current and existing technologies on project plans.
• Possess effective time management and prioritization skills.
• Possess effective communication, presentation and relationship management skills across different levels. Focused on clear communication between all stakeholders using suitable communication style.
• Worked extensively on documentations to help the business and development team to be aligned with scope and expectations of the project
• Global business and application development experience with various clients like Confidential.
• Managed onsite offshore model with large teams of size 40 plus - Project team members.
• Successful in leading large project teams, including mentoring, training and providing constructive feedback through performance evaluations. Demonstrated management of resources across large programs, including resource demands.
• Maintained Projects within budget by closely tracking financials on a weekly basis.
• Produce project reports and engage with senior management to provide updates, visibility and regular tracking.
• Earned multiple commendations from Clients during various projects.
• Possess effective communication, presentation and relationship management skills across different layers.
• Pro-active problem solver with a focus on clear communication between all business stakeholders and team via detailed documentation.
• Flexible to meet the demands of a dynamic and complex work environment and can function well both independently and collaboratively to successfully delivery projects under time pressure.

CORE COMPETENCIES:

• Team Leadership & Facilitation
• Waterfall, Agile Methodologies
• Data Warehousing
• Business Analysis
• Incident/ Defect Management
• Client Relationship Management
• Stakeholder Management
• Process Management
• Contract Management
• Resource Management
• Requirement Analysis
• Project Planning and Implementation
• Project Status Reporting
• Project Financial/Invoicing
• Training and Mentorship
• Project Manager with 12 years’ experience in Data warehousing, recent 5 years demonstrated track record in managing mid - large projects, budgets, and staff in Fortune 500 - 100 0 companies, on-time and within budget, while documenting Current State Analysis, Business Requirements
• Project vision, User Stories alongside providing on-track updates to senior management in Banking/ Retail Domains.
• Includes 1 year of Scrum Master Experience. Ability to lead, manage and coach development teams in defining project scope, deliverables and oversee process control throughout project lifecycle.

COMPUTER SKILLS:

• MS Office Suite, MS Project, MS Visio, HP PPM, SharePoint, XML, PL/SQL
• Data Warehousing - Business Intelligence Solutions, Hadoop, Big Data databases - Teradata, Informatica, MS SSIS & SSRS

WORK HISTORY:

Project Manager/Financial Portfolio Consultant / Business Analyst/ Scrum Master

Responsibilities:

• The One Earth program is an enabling initiative designed to deliver a business wide, step change upgrade in business processes, information management technologies and performance for the Company through an accelerated effort to:(a) Remediate quality and access to current and historical Company information (b) Embed processes, standards and measurement to prevent relapse of poor information management practices (c) Present exploration data through a single spatial portal.
• Integrated Application Program the Services that were delivered by the Contractor relate to the fourth program of work namely, the “Integrated Application Program” and more specifically, the initial design and implementation of the System.
• In the role of a Consultant, have supported Program / Project managers in project planning, estimation, controlling, risks/issue/change management, reporting and creating / maintaining project management artifacts.
• Have developed and maintained integrated project plans (MS Projects) for a centralized PMO, Financial & Status reporting (leveraging Excel macros), resource capacity planning (forecasting) with information aggregation (w/monitoring & control), dependency planning with critical path analysis across projects

Project Manager

• As a process consultant, managed the Incident/ Defect Management support at Lloyds Banking Group (London) including Change Management and Release Management. Ensuring offshore support Incident/ Defect management with 19/7 Model.
• Managed a 15 member team at Onshore and Offshore and ensuring that the teams meet the Service Level Agreements and Customer Satisfaction Levels as defined by the Business Unit.
• Ensuring the Environment Defect Management Process supports business requirements. Managing Defects and tracking them accordingly.
• Managing & verifying the quality of data updated in the HP Quality Centre team and providing regular MI reports and dashboards as appropriate
• Involved in monitoring of project’s productivity, resource utilization, quality control, quality assurance and back log management for internal projects.
• Update the status of project progress to Lloyd’s senior management. Communicating with a diverse range of stakeholders and management
• Defined the process flows and coordinated with customer team to get them signed-off
• Co-ordinated with other team members to help them understand the requirements by conducting meetings and clarify any queries
• Prepared the final deliverables of project

Project Manager

• The role involved monitoring of project’s productivity, resource utilization, quality control, quality assurance and back log management for the projects
• As the Consultant was responsible for offshore delivery and ensuring SLA of severity tickets were under control.
• Effectively managed a team of 45 members as part of application support
• The role involved monitoring of project’s productivity, resource utilization, quality control, quality assurance and back log management for ticketing projects
• Update the status of project progress to senior management.
• Process improvements were done using the Six Sigma DMAIC methodologies by the team to reduce the cost and improve productivity.
• While working in the largest integration program have showcased a business case to senior management for off shoring resources and better operational availability which resulted saving for the client (from T&M to Fixed bid).

Consultant

• Had the understanding and in-depth knowledge of business system that the client works on and provided technical solutions for the business applications.
• Provided Incident Management support for L2, L3 and development, as well as Change management
• Responsible for implementing the ITIL framework and improved all aspects of service delivery.
• Was responsible for monthly deliverables such as Service Delivery Report, Quality Cost deliverable, Service Performance Report & Finance tracker.
• Ensured the high severity tickets are given utmost importance and closed on time to meet the SLA. The role involved monitoring of project’s productivity, resource utilization, quality control, quality assurance and back log management for ticketing projects.
• Managed the pilot run for new projects and implemented the changes and was responsible for communicating with a diverse range of stakeholders and management.
• Proactively coordinated with IT Teams, Project Teams & Application Development teams to bring early resolution/closure of Incidents. Representations of Command & Control on daily calls to provide updates from all team
• Derived parameters and strategize processes that increase efficiency when analyzing and reporting on results.