SUMMARY:

• Experienced leading high - performance teams in complex new technology development.
• Strong, versatile performer with consistent client focus, exceptional communications and problem-solving skills.
• Experienced in working remotely across different cultures and implementing projects on a global scale.

EXPERTISE INCLUDES:

• Project / Program Management
• Software Development Life Cycle
• Infrastructure
• Waterfall and Agile Methodologies
• Cross Functional Teams
• Process Design
• Governance
• Thought Leadership

PROFESSIONAL EXPERIENCE:

Confidential, O’Fallon, MO

Senior Project Manager

• Promoted to implement project management processes for a new program: Mobile Wallet software as a service (SaaS). Led cross-functional project teams to deploy customized mobile wallet platforms for existing and new global customers for a variety of different solutions, including on premise, private cloud, off-premise private/public cloud and pure SaaS-hosted. Defined project goals, scope, milestones and timelines.
• Contributed to the creation of new product offerings and new revenue stream for 11 digital wallet projects, working with multiple global teams for custom hosting.
• Led multiple teams to support platform builds, application onboarding and API integration, enabling customers to grow market share by offering payment solutions through MasterPass.
• Consistently completed implementation projects in a fast-paced release environment by creating a cohesive global working structure with clients, business leaders and development teams, supporting customers to meet their go-live dates by providing platform builds on time and on budget.

Senior Project Manager

• Promoted to help drive merger and acquisition integration efforts, including Infrastructure-as-a-Service (IaaS) to host an acquired mobile transaction platform offering to several companies, including Citibank, U.S. Treasury and Apple, across 15 global teams.
• Awarded for leading the teams in the creating of a newly acquired third-party platform implementation using thought leadership to resolve major design issues, resulting in a turnkey, supplied end-to-end payment solution offering.
• Received company award for running the Direct Express platform build for a U.S. Treasury mobile banking application with Comerica Bank and Xerox in less than 90 days, which significantly reduced costs for the federal government in delivering benefits to 4 million Americans, improved benefit services and created a new revenue stream for MasterCard.
• Managed $5 million of infrastructure enhancements for Apple Digital Wallet in 45 days, half the time of a usual build.
• Honored by the company for initiating, designing and coordinating a standardized suite of employee infrastructure training, 15 titles, covering processes for 15 operations teams, resulting in an 85% decrease in process error.

PMO/ Project Manager

• Managed 25 projects for key initiatives from initiation to completion in the PMO office, including coordinating software development, testing, releases across multiple departments, hardware procurement, installation and budget tracking. Highly involved in strategic meetings to define PMO processes and portfolio project management processes. Supported the portfolio with consistent and accurate budget tracking status and timeline planning to ensure accurate portfolio pipeline planning.
• Streamlined an effort that was run without any PM processes and no attention to scope, budget and timeframes for 18+ months.
• This required re-focusing the teams, a new project plan, aligning the remaining budget and working with teams to bring the project to a successful conclusion within eight weeks, saving the company from future budget loss and successfully meeting customer initial rollout dates.
• Delivered new initiatives for the company on time and within a 3% variance of budget, spanning $1 million-$5 million in cost, with a track record of running four to six efforts at a time.
• Provided technical training and acted as a mentor for 10 new project managers, which ensured a standardized, quality onboarding process.

Project Lead / Contractor

• Managed scope, budget, timeline and risk for 16 projects from initiation to completion during this period, ranging in budget from $500,000 to $3 million resulting in increased company market competitiveness in the areas of security, database and payment processes.
• Managed all efforts within a 2% or lower variance on all budgets, driving down company costs.
• Deliverables included project plans, status reports, risk assessment and budget tracking.

Project Manager / Business Analyst

• Hired as an employee to implement a complex technical integrated web-based application for all 12,000 Delta and Northwest Air Lines pilots due to the merger of the two companies, resulting in a robust application used in all Delta training centers.
• Obtained FFA approval on the development of business requirements for database design and content structure in a challenging work environment, which required building trust and synergies among employees of the two companies.
• Met difficult timelines for project completion which included leading teams for development, supporting customer testing and product rollout.

Project Lead

Responsibilities:

• Responsible for 10 Web-based training software projects ranging from $50,000 to $1 million.
• Met FAA standards for all initiatives, resulting in government approvals.
• Reduced the training footprint by 100%, by offering 24/7 online knowledge training for employees.
• Successfully managed the transition from an existing LMS to a new LMS system.