SUMMARY:

• Around 19+ Years of IT experience in Agile handling role of Scrum Master and having expertise in conducting Backlog refinement, Sprint planning, Daily Scrum, and Sprint Review Meetings when using Agile Methodology.
• Managed 2 Scrum Teams at a time and ensuring that team's success and progress are highly visible to Product Owner and Stakeholders.
• Hands on experience of writing and prioritizing User Stories in Backlog.
• Formulated and executed process flows and product backlog.
• Successfully managed Project Backlogs, release scheduling, Project duration estimation and forecasting.
• Ensured engineering practices like TDD (Test Driven Development), Crucible code reviews, Continuous Integration and Pair Programming.
• Thorough understanding of Software Development Life Cycle (SDLC) phases and specialized in employing different methodologies like Agile and Waterfall.
• Successfully involved in transitioning the Organizational Structure and Business Processes from traditional Waterfall to Agile.
• Successfully overcame the challenges of working with an off - shore scrum team for the first time.
• Directed and lead development team from project initiation through delivery of final product.
• Responsibilities include protecting development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Managed project scope to ensure delivery was compliant to scope commitment.
• Facilitated tracking of Sprint and Release by using Burn-down charts.
• Tracked and managed product backlog, burn-down metrics, velocity, and task break-down.
• Experience in working with agile lifecycle, and/or tracking, and process management tools like Rally, Version One and JIRA.
• Extensively used Rally for maintaining User Story Hierarchy, Backlog Grooming, Updating Tasks, Connecting Version One with Jira, Planning Iterations and Release.
• Prepared and led bi-weekly "Iteration Planning Meetings" (IPMs) as part of the agile development process, and lead software demos to client.
• Extensive experience in user requirements gathering, Brainstorming sessions and analysis.
• Lead a team consisting of in-house Developers and QA, application architects and Product Managers, and Market Data Specialists in the development, enhancement, and implementation of mobile apps and mobile websites.
• Excellent interpersonal, collaboration, and problem solving skills combined with excellent written and verbal communication skills.
• Helping the team to maintain their Scrum tools (Story board, Action board, charts, backlogs, etc.).
• Coordinated with various departments and ensured delivery of projects on time.
• Demonstrated experience and ability to write detailed Business Requirements Document (BRD), Use Case Specifications, Functional Specifications (FRD); and work within tight deadlines.
• Held responsibilities included Initiating; Planning; managing matrixes resources; Monitoring development, testing, and implementation; Change management; and Defect management.
• Radiated information and ensured the team's progress and successes are highly visible to all stakeholders, including the team itself.
• Facilitated creativity and empowerment for the Cross functional development team.
• Experience in software configuration management using SVN, Perforce and GIT.
• Experience using application servers such as Jboss and Apache Tomcat.
• Good understanding on Maven, XLR (XL-Release), ePaaS and Jenkins.
• Eager to learn new technologies and can easily adapt to the new technologies and tools.
• Planned and conducted workshops, Gap Analysis, JAD sessions, Strong experience in client interaction and understanding business applications.
• Broad experience in working with IT applications in the domains of Insurance, Accounting and Financial.
• Understanding and experience of claims processing and underwriting, Guidewire 5.0.
• Worked in an Agile environment, also Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
• Extensive success in translating business requirements, Functional and Nonfunctional requirements, reporting requirements and user expectation in to detail system specifications.
• Expert in eliciting and analyzing requirement, using graphical representations and mock-ups to communicate and verify ideas.
• Experience in developing rapid prototypes and User interface (UI).
• Developed Use case diagrams, Process flow diagrams, Data Flow Diagram, Activity diagrams and Swim lane diagrams so that developers and other stakeholders can understand the business process. Experienced in business process design, risk analysis, gap analysis and use case analysis.
• Extensive experience in production support and solution service work such as: defect management, change request, knowledge sharing and incident management for Integrated Auto & Unified Auto Experience/Auto quote and Purchase Application.
• Assessed and experience in facilitating and defining the entire testing life cycle including test strategy, test planning, test case preparation, test implementation and defect management.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, Scrum, Kanban.

Project Management: SharePoint 2013, JIRA, Confluence, and MS Project 2013.

Software Configuration Management: Rational Clear Case, Microsoft Visual SourceSafe.

Programming Languages: T-SQL, MySQL.

Configuration Management Tools: JIRA, Version one, MS Office, HP ALM 11.5, Rational Clear Quest, Rally.

Databases: MYSQL, Oracle 9i and 10g (PL/SQL).

Testing Tools: Tools HPQC, HP ALM, Rational Clear Quest, Load Runner.

Change Management Tools: Service Now.

Database Tools: M.S project, Visio, rational rose.

Business Modeling Tools: Microsoft-Viso, Axure RP, M.S Visio, rational rose, Mockup Screens.

Operating Systems: XP, Vista, 7, 8, 10, Mac OS, Linux, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, St. Paul, Minnesota

Technical project manager/Scrum Master

Responsibilities:

• Facilitate CMS compliance changes with respect to PHI/PII information in all Healthcare LOB applications.
• Track Operational activities with the Member enrollment, Product marketing, Healthcare Benefit creations, Communications, Regulatory, and Healthcare products teams by facilitating daily work group meetings.
• Track creation and submission of Medicare Renewal related documents to the state for approval.
• Ensure timely submission of the Medicare 2017 website to CMS for approval.
• Ensure timely release of Direct Pay, Employer Groups, City of New York, GuildNet, member communications, to avoid falling out of compliance.
• Manage IT code changes related to Medicare Product.
• Communicate with Business stake holders including the President and Vice-President of the Medicare, regarding Project Status including risk, issue, and managing escalations.
• Interacted with stakeholders, Subject matter experts (SME's) to product owner to get the requirements.
• Interacted with project managers, tech leads, external teams and vendors to set the estimates for all the functional areas getting impacted.
• Conducted JAD sessions to gathered Scrum master business requirements from stakeholders, business and external users.
• Followed Software Development Life Cycle using Agile, Waterfall, Modified Waterfall Methodologies for the projects
• Prepared user stories for all the impacted functional areas and walkthroughs with the developers and stakeholders.
• Prepared high level scope document including the impact analysis.
• Participated in weekly status meetings with project manager, delivery manager and tech, leads to discuss and review the status of the projects.
• Responsible for preparing source to target mapping document and reviewing it internally.
• Responsible for preparing metadata for the impacted tables and including any data type change and get the sign off from data stewards.
• Conducted bi-weekly meetings with external teams to discuss impacts of technical project managing to finalize time lines and share dev and test results.
• Worked as a project manager to conduct standup meeting, retrospective meeting and updated that in sprint backlog.
• Participated in daily call off shore team meetings to have transition presentation to explain every functional area.
• Prepared UAT test scripts and shared among the stake holders for review.
• Worked closely with QA and data stewards to conduct UAT testing.
• Maintain project document repository on SharePoint.

Environment: QCare, Clarity PPM, MainFrame, QuickQuote, ESAWS, DocSciences, MCS, HCS, BAS, MS Office, Project Professional.

Confidential, Texas

Technical Project Manager/Scrum Master

Responsibilities:

• Lead project/program level release planning ceremonies and ensure all stakeholders are aligned and agree with release scope, deliverables and time.
• Develop, communicate, and maintain a release budget and schedule.
• Defining of KPIs to illustrate accurate assessment of project performance.
• Working with the Agile PMO in bringing new and innovative ideas to capture realistic scrum metrics as part of retrospective, custom-built excel Burndown/Burn Up charts.
• Leading weekly Scrum of Scrum meetings with Product Owners, Scrum Masters and Senior Mgmt. and capturing the features/impediments in a dependency matrix board.
• Holds teams accountable for meeting iteration/sprint commitments.
• Facilitate scrum of scrums at the program level utilizing scaled agile concepts. Mentors ScrumMasters and Product Owners on agile software development principles and practices, Scrumprocesses, team building, and facilitation.
• Facilitate all elements of Scrum team ceremonies, including sprint planning, backlog refinement with the Product Owner, daily standups, and retrospectives.
• Mediate, arbitrate, mitigate and facilitates impediments with the team members and the organizational hierarchy.
• Agile techniques like: User Stories, Continuous Integration, BDD, Continuous Testing, Pairing, Automated Testing and Agile Games etc.
• Providing guidance and advice to the larger audience, including senior mgmt., and other ScrumMasters in best practices and aligning the team to follow the basics of Agile/Scrum principles by acting as an Agile Coach.
• Responsible for designing and implementing technical processes.
• Report metrics and project updates to company executives.
• Perform and manage custom projects from beginning to end.
• Act as Project Manager, Consultant, Senior Engineer, and Client Liaison.
• Perform and manage migrations of SQL, Exchange, and SharePoint to hosted, on premise, and cloud/hybrid environments.
• Work with vendors and partners to push business agenda and meet client expectations.
• Perform interviews and provide insight on prospects and new hires.
• Solve escalated technical and managerial issues.
• Delegate responsibilities to other senior level engineers and provide feedback on performance.
• Act as an advanced technical resource for both Sales and Support Teams.
• Create and revamp business and technica l processes.
• Consult clients on meeting their needs and propose solutions when applicable.
• Responsible for managing and delegating resources and responsibilities as well as meeting deadlines for both internal and external projects .
• Report metrics and project updates to Leadership and Management staff when appropriate.
• Act as the key support to Core Team members.
• Responsible for managing and producing Status Reports.
• Identifying and managing issues and risks to provided updates to the client's management team members.
• Manage and develop project documents, such as: project charter, plans and tools to ensure successful implementation.
• Manage project activities from start to finish, for full roll-out and implementation status.
• Develop timeline and maintain the project plan in Jira , work closely with the IT department.
• Prepare agendas, status reports, and other project documentation.
• Lead project core team meetings and facilitate discussions.
• Facilitate effective communications with all team members to ensure comprehensive understanding of needs, expectations and client requirements.
• Escalate and collaborate with the Operations Manager and Lead Team on project issues and risks to identify appropriate solutions.
• Assist and mentor others in the department as needed.

Environment: MySQL, Oracle, HP Quality center.

Confidential, MA

Scrum Master/ Technical Project Manager

Responsibilities:

• Interact with business stakeholders during the initiation, design, execution and release phases of the business projects, understanding product roadmap, monitoring customer expectations, project performance, and key deliverables.
• Improve workflows and processes to enable transparency and organization of work across teams.
• Educate and coach a team of 9 on best practices in Scrum and Kanban methodology.
• Provide up-to-date, accurate, meaningful reports of overall program status to senior management.
• Proactively identify risks associated with project milestones; take steps to remove barriers for the team.
• Identify project stakeholders, analyze their interest, influence and impact on the project, and accordingly develop a communication strategy.
• Track project/program progress, identifying and escalating issues and identifying resources to provide solutions to ensure that program tasks are completed according to established timelines.
• Conducted walkthroughs at various stages of development with stakeholders.
• Managed and coordinated communications across all stakeholders, acting as the primary POC, brain storming sessions, scope negotiations, Release planning meeting, stakeholder meeting, project status review, and customer feedback meetings.
• Agile Coaching- IT Teams to support change and empower team members; Product Owners in a supporting role for backlog and story prioritization; Team Members through Sprint Planning, Standup Meetings, Retrospective, Backlog Grooming, Point Allocation, Team Building.
• Facilitate Sprint Planning, Release Planning, Daily Stand-Ups, Stakeholder Demos and Sprint Retrospectives.
• Facilitate Iteration Planning meetings and coordination of release management activities for deployment.
• Closely track iteration progress reporting velocity and managing capacity.
• Developed and implemented repeatable processes related to production and fostered an environment of continuous improvement.
• Making working partnerships with business/cross functional stakeholders to create enterprise culture of trust and transparency that are essential for agile development/project management.
• Forming skilled development teams, empowering them and ensuring that they are self-organized to resolve minor issues. Implementing XP practices such as test driven development and re-factoring.
• Coordinating with Product Owner to prioritize requirements/Product Backlog based on Business Value and velocity of the team.
• Facilitating Release planning, Agile estimation (story points), SPRINT planning, Daily standup, Sprint review and Retrospective meeting to track progress, eliminate project impediments and setting strategies.
• Creating metrics such as "Burn-down" and "Velocity charts" for each SPRINT and tuning/adapting the subsequent Product Backlog/development/Release Plan to meet feature delivery deadlines.
• Track and communicate team velocity and sprint/release progress.
• Coordinating Scrum of Scrums for four teams to identify stories at risk, blockers and conduct risk mitigation meetings to resolve risks and dependencies.
• Inviting active participation from customer in user acceptance testing for every SPRINT delivery and focusing on pro-active customer collaboration rather than customer negotiation.
• Create various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles.

Environment: Java/J2EE, JBoss, Spring, Splunk, Oracle Agile PLM platform, Java/J2EE, Struts & Spring Framework, IBM Websphere 7.1, Oracle 11g, AIX 5.3, SVN.

Confidential, Enfield, CT

Project Manager

Responsibilities:

• Project Management: Managed end-to-end testing spanning several projects QA/Test Program/project teams of subject matter experts, testers, both onsite and offshore teams during development of ALIS Recordkeeping system and ensuring data transition from legacy system and web based applications.
• Led efforts for the Information Technology Infrastructure Library (ITIL) methodology alignment by conceptualizing various policies and procedures, such as change, configuration, and release management; as well as information security policy and operations concept, and incident management.
• Developed IAT program to involve key stakeholders and integration leads and to implement process and policies for faster defect fixes during End to End testing.
• Ledteam of 10+ Portals Team on user experience design that aligned with databases and business requirements including designing, content andapplicationfunctioning of participant, sponsor and advisor portals using UI, Sitecore and OBIEE.
• Successfully developed roadmap for Portals demo & document management capabilities.
• Orchestrated & developed mechanism to determine & track cross-project dependencies.
• Ensure all customers facing OBIEE reports were FINRA compliance approved.
• Worked on various modules and enhancements and support our Sales team, PIC (Call center), Roll-in Roll-over team and Account Managers / Relationship Managers.
• Assisted in integrating Salesforce CRM with Legacy systems and integration for the nightly batch involving webMethods and ETL, including stress testing. This also involved ASL calls to get real-time financial data from the Legacy system.
• Tracked project scope, schedule, quality, resource requirements, financials and risks on a periodic basis; took corrective measures and communicated to all stakeholders as per the communication plan; schedule, monitor, review, and control all the project phases in their entirety to ensure successful delivery as per the project goals.
• Mapping ACORN capabilities (Financial, Account Structure, Organization etc.) to ALIS.
• Organized and facilitated Change Review meetings, Defect Handoff Meetings between onshore and offshore, daily stand-up meetings and Senior Leadership meetings.
• Identified key milestones, created project plan, project charters, resource requirements and work flows for Business Simulation and Integration Plan using MS Project and MS Visio.
• PMO Management: Assisted in managing multiple vendors such as Cognizant, Olmstead, Sapiens, Broadridge and others with their SOW's, contracts, invoices and approvals.
• Coached and mentored Project Coordinators in financials, CMMI practices along with day-to-day responsibilities and created training documents and presentations using Prezi.
• Responsible for budgeting and forecasting for a $13M program for Portal program along with managing forecast and accruals vs actuals and managing web content.
• Provided customised reporting for 55 projects, $43M including forecast vs actuals, over and under allocated resource, high burn rate resources and validate department actuals spent with Project Portfolio Management Reporting (PPR).
• Used CA Clarity Portfolio and Project Management (PPM) to update forecast for end to end testing project with more than 175.
• Quality Management: Authored automated Metrics to track project progress across entire Tech Strategy Team by using MS Excel Macros, saving 30K monthly.
• Tracked changes in defect status through HP Quality Centre and performed root cause analysisduring SIT, User Acceptance Testing, Business Simulation and End to End testing.

Environment: Environment: Agile Tools, JIRA, TIBCO BW, EMS, SOAP, TIBCO Admin, Hawk, Clearcase.

Confidential, Providence, RI

Project manager/Scrum Master

Responsibilities:

• Created the Conceptual Design document and reviewed and signed off on the Detail Design Document.
• Serve as Scrum Master for up to three cross-functional teams developing and modifying applications to serve industry data and reviews.
• Led weekly to team discussing Scrum / Agile framework and methods.
• Facilitate standard scrum meetings and act as servant leader to the team.
• Coach, train and mentor team members, individually and in groups, on Scrum and general agile best-practices to help teams perform better and be more self-managing.
• Managed all aspects of organization's policies towards achieving growth through mergers, acquisitions, and divestitures.
• Communicated Project Requirements, Business Issues, Solution and made recommendation.
• Responsible for defining the scope of the project, gathering business and system requirements, and documenting them textually or within models.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Defined requirements through the Use Case and detailed supplementary specifications.
• Assisted various members of the project team including development, technical and business team members to resolve issues, validating results and communicating status and issues and risks.
• Participated in conference calls with offshore and onshore team.
• Conducted JAD sessions to allow different senior leaders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Responsible for data analysis, project plan, gap analysis, data mapping, all business analysis functions/artifacts, documentation and implementation.
• Performed a variety of isolation and migration tasks.
• Monitored Mergers & Acquisitions and industry activities; reported the highlights of pertinent events to PMs and senior staff.
• Built M&A valuation models, conducts valuation analyses, and presents results to senior leaders to review.
• Structured post-deal IT and process transformation projects, M&A playbooks and checklist.
• Facilitated one-on-one discussions, surveys, focus groups, workshops, etc. to gather input for driving merger integration planning.
• Managed and evaluated all data, ensured accuracy and recommended appropriate solution for same.
• Trained and provided support to all novice dealers.
• Managed business objectives and monitor implementation of all businesses.
• Monitor and implement post merger integration and define appropriate scope and objectives.
• Analyze various mergers and acquisitions by organization, identify issues and assist in appropriate resolution.

Environment: Microsoft Office Suite, SharePoint, MS Office, MS Visio, and MS Project

Confidential

Project Manager Scrum Master

Responsibilities:

• Acted as a liaison between all stakeholders including business head, PMG, category managers, and Chief Product Officer.
• Closely worked with senior executives to manage system budget, offshore resources, costs and effort to implement new functionalities and enhancements in any applications (if required).
• Market research and competitive analysis for up with a cost efficient quality product.
• Managed cross functional teams and vendor resources to facilitate timely delivery of product / courseware.
• Successfully influenced stakeholders to adopt agile mindset/principles.
• Served as a mentor and coach for agile methodologies to members of the Scrum team, product owner and other agile project managers for smooth and successful timely delivery .
• Elicited the requirements, Business process and establishing the working relationship with key stake holders and other business analysts.
• Performed effort estimation for the project.
• Created a performance Metric for various cross functional teams so as to measure performance of each team in the project and track overall project health.
• Collaborated with various cross functional teams and product owner to analyze risks and come up with mitigation plans .
• Experience of scrum of scrums; managed successful delivery of multiple projects by monitoring and controlling a scrum team.
• Helped the scrum team to plan sprints and releases.
• Worked with SMEs to create well defined, clear and crisp user stories.
• Helped product owner to prioritize the product backlogs and track the project.
• Suggest go-to-market strategies for product launch in collaboration with technical SMEs to business team.
• Organized sprint reviews for extensive interaction with stakeholders during the product development to avoid any last minute hassles or surprises.
• Organized and conducted daily stand ups to track the progress, analyze risks and come up with mitigation plans.
• Defect tracking, reporting and deployment changes tracking using JIRA and HP ALM.
• Ensured team's work is visible and progress is radiated to the agile teams and key stakeholders.
• Proactively tracked and removed impediments for Scrum teams.
• Encouraged and implemented process improvements.
• Created team-building opportunities.
• Delivered the business requirements document, Risk Assessment documents (Risk Management Plan, Risk Assessment, and Risk Management Report), System Infrastructure requirements, and Backup & Recovery requirements.
• Experienced in all phases of the Product / Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment in agile methodology.
• Established and altered, as necessary, processes to provide effective and cost efficient support.
• Provided supervision to designated resources to adhere to, follow and ensure process and policies.

Environment: TOAD, Query Analyzer.