SUMMARY:

• IT Infrastructure Sr. Manager: Specialty in Managing IT Projects, AWS - Cloud Services, Systems Integrations, Application support, Data Encryption, Back-Up, Disaster Recovery, Systems Security, HIPPA, SOX, Auditing/Compliance. Responsibility include being a Sys-Admin, Scheduler, Resource development, Risk assessor, Mediator, Service coordinator, Presenter, Trainer, Advocate, and an experienced Manager.
• Highly motivated, Organized, Detail oriented, able to juggle multiple priorities, taking the initiative and working in a team 24/7 environment. Has strong work ethic, Leadership and excellent in multilayer Management skill-set who consistently meet or exceeds management / Stake Holders expectations.

TECHNICAL SKILLS:

OS: MS-Server 2012-R2, 2008-R2 and 2003, Win-10, BlackBerry, MAC OS-10, iOS-6 and Android

Software: MS-Office365, VMware, Hyper-V, Citrix, Incident Management using ServiceNow, Remedy, Heat, & RT.

Network: Cisco VPN, Routers, Bridges, Switches, Sonic Firewall, Brouters.

Network Monitoring Tools: Nagios, Solar Winds, NetScaler, New Relic Insight.

AntiVirus: Trend Micro, McAfee, Norton, Symantec, PC-Doctor, Malware Bytes, AVG, Sophos and 3rd Party Software s.

Mail: MS-Exchange, Outlook, Thunderbird, Lotus-Notes, Eudora, Apple-iCloud and any 3rd Party email software s

Browsers: G-Android, Google, Firefox, IE-Edge, Safari, Chrome

Database: Oracle 10g, FileMaker Pro, MX-Excel, MS-Access, Act, Trackwise, MS-SQL, Informix

PROFESSIONAL EXPERIENCE:

Confidential, NEEDHAM, MA

IT Sr. Program Manager

• Managed Helpdesk Team, Desktop Support Team, Network Infrastructure Team, including QA/QC and Off-Shore Team. Responsible for IT plans, schedules, Technology Training, policies and programs, business operations, computer services and management information systems, according to established goals and objectives.
• Responsible for Tech support 24/7 for Doctors, Physicians, Nurses and Patients. Introduced High-Tech Patient Wrist-Band program for Medication Management in a SaaS environment.
• Provided leadership in all aspects of information security and exercising direct control of the following initiatives and programs: information security governance, information security projects, information security risk management, security awareness and training.
• Initiated vulnerability assessments and penetration testing, including coordinating and directing incident response and security analysis and forensic investigations with the help of third party Agency.
• Lead and Directed cross-functional technical teams in the timely response and remediation of security incidents and risks, from contacting vendor to planning, implementing, installation and governing the same.
• Expert when it comes to Mentoring, Planning, Defining Project Scope, communicating IT strategies, development and initiatives to the Executive Management Team. Monthly Meeting presented status of IT Portfolio along with clear business goals and success metrics.
• Took the company to next level of Cloud Computing and implemented O365, Active Director Migration, Amazon Web Services, VMWare, Dual Factor Authentication, and responsible for installing advanced Video Security Surveillance System for corporate headquarter office and at Remote Office Sites also brought Automation when it comes to Systems upgrade, maintenance, enterprise mobile management mobile security.
• More than 1 Million savings by eliminating Out-Sourced vendor and brining Offshore to in-house.
• 80% drop in incidents, preventing recurrence by splitting efforts in to short and long-term problem mgmt.
• Managed offshore projects and made frequent International and Local Travel. Supervised Helpdesk, Desktop Support, Network infrastructure and Application Support Team.

Project Manager / Systems Integrations

• Managed Beth Israel Command Center primarily monitoring global windows server environments for Internet Security, server health and Management. Responsible for design, installation and implementation of Data Center Network Infrastructure.
• In-Charge of IT Security Group: Responsible for Developing Technical Documents, Network infrastructure Blueprint, implemented Standard Operating Procedures, Network / Cyber security, Penetration Testing, Intrusion prevention / Detection, and Disaster Recovery. McAfee Anti-Virus Management using policy ePolicy Orchestrator 5.0 and Virus Scan Enterprise 8.8. Exposed to third party security tool and Arc-sight SIEM, Packet Sniffers, Rootkit detectors, Vulnerability scanners, FireEye, Password crackers and Cisco NIDS. Managed and Maintained McAfee IDS/IPS, and DLP (Data Loss Prevention).
• Act as Identity and Access Management (IAM) Admin, using Dell One Identity App and also Web-Sense admin, Involved in Penetration testing of set of software applications, Hardware testing and performed Vulnerability and assessment. Performed Network/Application/Information Security, Ethical Hacking. Focus on penetration testing, research, used Bluecoat and brute force. Performing Symantec Back-up Exec 2010-R3 Management, Project on Trend Micro migration to Symantec.
• Successfully accomplished many projects as per human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• As a systems integrator participated with the customer in the strategic design process. Responsible for the technical correctness and completeness of integrated systems designs.
• In-Charge of hospital Internet security, Managed and Administered Security task using multiple 3rd applications. Responsible for SOX / HIPPA Audit Compliance: 1. Processed HR Termination Reports and recorded information of terminated employees. 2. Performed restores of Exchange and financial information backups

IT- TECHNICAL PROJECT MANAGER

• As a Technical Project Manager for Enterprise Infrastructure Services (IT) department I am responsible for planning and executing multiple IT projects supporting corporate initiatives. This will include building and managing project teams, reporting status to business stakeholders, and ensured projects stay on track.
• Worked closely with key stakeholders across the company, including those in the CIO organization, and business partners, to plan and implement projects on time, in budget, and within scope.
• Partnered with business sponsors to define success criteria.
• Defined and created project plans, for project and portfolio prioritization and implementation.
• Facilitated all operational checkpoint activities throughout the lifecycle of the projects.
• Evaluated and resolved all high priority project risks as they are encountered.
• Continually update team members and relevant business stakeholders of project status.
• Speciality is building, leading, and coaching project team members throughout project lifecycles.
• Daily work involves providing advanced technical expertise to University end users such as Faculty, Staff, Fellow’s, Visiting Scholars, Affiliates and University Students. Over saw Helpdesk / Desktop / Network Support Group. Well versed in ITIL (Customer Service) standard and went thru rigorous training in PMI.

Sr. SYSTEMS ADMINSTRATOR

• Managed IT Central Administration, supported Boston, Grafton, Somerville and Medford Campus. In-Charge of CBT (LMS) equivalent development along with Knowledgebase and SharePoint portal for Students and Staff.
• Day to-day work involves NOC Management Alarm monitoring, Ticket Management, Routine maintenance. Responsible for NOC staging at RackSpace (Vendor).
• Network Monitoring, and Performance systems includes: Setup and upgrades, System Expansions & Licensing, New device management, Vendor Support Management, End-User Profile creation and maintenance using Active Directory, Backup Management and routine maintenance.
• Application/OS upgrade/patch pushes using KACE / EMM, MS-SCCM.
• Admin role area include: Cloud Computing, VMWare/VSphere, Hyper V, SharePoint, SFTP
• Installed and Managing HP Systems Insight Manager 7.2
• Network Monitoring using Veeam for all HP Gen8/ HP Blades Server Management
• McAfee Anti-Virus Management using policy ePolicy Orchestrator 5.0 and Virus Scan Enterprise 8.8.
• Managed and Maintained McAfee IDS/IPS, and DLP
• Performing Weekends Symantec Back-up Exec 2010-R3 Management
• Monitoring Server Health Using Nagios/LAN Sweeper and Legacy Server-Batch workflow and Back-up using Symantec Backup Exec and Veeam.
• Maintained RAS Server including Juniper, Cisco-VPN, Citrix applications
• Weekly Report/Metrics respect to Ticketing System including but not limited to SLA / SLM and KPI.
• Server Management (Win-2003, 2008-R2, 2010-R3, and Win 2012). HP ProLiant G8. SAS
• Web Sense - Web Filter and Fire Wall.
• VOIP Setup - Mitel Communication Center including Audio and Video Configurations
• Implemented Server Monitor using Nagios - Highly customized monitoring, management tools for fault resolution are tightly integrated with our Help Desk and NOC to ensure rapid problem identification, tracking and resolution.

MIS-Manager ANDERSON CONSULTING

• Managed Off-Site projects for Biotech clients such as Genzyme, Biogen Idec, Perceptive Bio-systems, DuPont-Merck and Genetics Institute.
• Certified in Bio-Med, trained in OSHA, HAZMAT, HIPAA, SOX, SOP, GMP and cGMP. Broad experience in IT Infrastructure offshore out-sourcing. Conducted Major P1 Incident Investigations, Spill Response and Radiation Exposure.
• Lead Consultants / Engineers and Support Team at various client Sites such as: Confidential.
• Responsible for managing short and long term projects at various client sites such as: Confidential at Wellesley, Fidelity Investments Marlboro and Boston. Confidential at Franklin and Quincy. Confidential at Andover and Burlington Facility. Also traveled over-seas regarding projects.