TECHNICAL EXPERIENCE 

Applications: Microsoft Office (Word, Excel, Access, PowerPoint and Outlook), Microsoft Visio, Microsoft Project, Microsoft SharePoint, JIRA, WIKI, Confluence, TOAD, SAS, COGNOS, MySQL

Methodologies: Agile (Scrum), Software Development Life Cycle (SDLC), Use Cases, Requirements and Solution Analysis (RSA), Waterfall, Project Managemen

EXPERIENCE

Confidential, Richfield, MN

Project Manager / ScrumMaster

• Articulated project goals and scope, translated business needs into technical terms
• Created cost - benefit analysis and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs
• Act as a steward of business process tools and capability to maintain structure, accuracy and overall organization of documentation facilitation
• Develop, analyze and maintain Business Process and SOP documentation as changes in systems and business occur
• Facilitate discussions on process changes, efficiencies and updates
• Work with IT and cross functional teams to represent current business processes, systems best practices with a focus on enhancing, automating and streamlining integrations between downstream systems and between teams
• Validate and analyze proposed system and business process changes to ensure alignment within overall processes and ecosystem
• Support change management and enhancement activities through various methodologies
• Subject matter expert for content systems, old and new

Confidential, Minnetonka,MN

Project Manager

• Defined project scope and objectives through internal project management methodologies
• Facilitating the daily scrum meetings, sprint planning, sprint review, and sprint retrospective
• Established effective communication for the department with consistency across development and business management. Presentations, recommendations and updates provided regularly to the senior leadership
• Work with business owners, project sponsors, business analysts, system analysts, architects and business users in gathering the necessary requirements
• Provide visibility to team impediments/risks and helps eliminate them
• Working with stakeholders / product owners to prioritize the requirements for sprint. 
• Helped the product owners to come up with set of stories for better understanding for estimate and development
• Lead integration and UAT through completion
• Managed offshore teams in different geographical places
• Adopt and mentor the Requirements and Solution Analysis (RSA) methodology within the Professional Services Organization (PSO) group

Confidential, Eagan, MN

Business Analyst - Consultant

• Worked on projects with U.S. Bank and Delta Airlines
• Gathered business and functional requirements and elicited them in form of use cases and other requirement documents
• Created use case specifications, business flow diagrams, activity diagrams
• Acted as a liaison between functional business units and application team managers to assist in defining objective requirements, functions, and priorities for projects

Confidential, Irving, TX

Business System Analyst III

• Partner with process owners to determine and refine reporting and analysis requirements
• Develop test plans to support development of reporting
• Develop, test and implement daily, weekly, monthly, and ad hoc reports that enable data driven business decisions
• Utilized SAS data for weekly and monthly report presentations to upper management over the course of a year
• Writing queries in SAS and TOAD, exporting data to Access and Excel and presenting reports in PowerPoint and Excel
• Converting/building reports in COGNOS then working with reports in UAT
• Analyze and recommend improvements for Default Servicing portfolio performance
• Analyze trends in losses to determine contributing factors such as process changes, operational issues, economic trends, portfolio mix and trends
• Perform analysis related to the effectiveness of workout solutions offered to customers — extensions, assumptions, rewrites, and settlements
• Mentor junior business analysts

Confidential, Minneapolis, MN

Business Analyst

• Interacted with Users, Subject Matter Experts and business stakeholders to understand the current business Process
• Prepared Business Requirements Document and converted it into Functional Requirements Specification
• Created Functional Use Cases to define the system requirements
• Managed Requirement Traceability Matrix (RTM) for tracing requirements with use cases and design artifacts
• Created UML diagrams such as Use Case Diagrams, Activity Diagrams, Sequence Diagrams using MS Visio to define the Business Process and Data Process model
• Involved in generating Test Plans and Test Cases as per users Business requirements
• Worked with Quality Assurance team in prioritizing testing activities by managing risk and resource assignments
• Performed back end testing by writing SQL queries to extract the exact data from the database

Confidential, Minneapolis, MN

Junior Business Analyst

• Gathered user/business requirements, generated business models and use case analysis
• Prepared documentation, Use Cases, Flowcharts etc., for business requirements
• Prepared monthly, quarterly, and annual reporting functions for various underwriting users
• Analyze current data stores and generate UML diagrams of logical and physical data
• Studied project planning and business process