SUMMARY:

• Developed a formal QA workflow process for both Android | iOS development teams which reduced swim - lane bottlenecks resulting in more stories being completed in the current sprint and not moved into the back-log
• Conduct daily reviews of Product JIRA stories, adding in all QA testing “done when” criteria before assigning to each tester.
• Create and maintain all release and project specific QA high-level plans (includes timelines, assumptions & risks)
• Ensure all smoke, functional and regression tests are completed, and all potential impacts have been communicated to Developers and Product leads, working with each to resolve any escalated issues and to ensure on-time end product delivery.
• Oversee the implementation of QA testing on a daily basis to endure team was meeting expected deliverable dates
• Provided input from a testing perspective to the delivery release roadmap and deployment plans for iOS and Android app releases, looking for any critical overlapping dates and testing resource issues
• Responsible for team direction; platform assignments and weekly status reporting to Product Owners
• Maintain team Confluence page with current leadership communication, responsible for housing all schedules, testing strategies, tools, test cases, team alignment breakdowns
• Ensure all QA team members are developing new skills needed to stay current with current mobile trends
• Make sure the team is engaged and continues loving what they are doing

PROFESSIONAL EXPERIENCE:

QA Engineer

Minneapolis, MN

Responsibilities:

• QA Manager set team up for success by mentoring, managing workload priorities, measuring staff performance and promoting professional development.
• Worked with QA team on all functional and regression testing of Flagship Apps, assuring all testing standards are met
• Responsible for writing high-level test strategy, test plans and test case maintenance
• Worked with UX going out on Store Guest intercepts to help gain insight as to how each guest uses our mobile apps
• Coordinate set-up of all test data for each team, managed device inventory and placed orders for new devices
• Conducted daily check-in meetings with QA team to track QA task progress, mitigated risks, took corrective actions, resolved issues with parties involved and escalated as needed. Provided the project status report to management on weekly basis.
• Led UAT for Android | iOS production functionality feedback, reported, tracked user issues and assigned defects to all appropriate service teams
• Responsible for feature section Lead QA for Apple / Target co-sponsored Flagship app featuring Apple Pay, launched 2014, and Apple Watch Target App 2015

Consultant

Atlanta, GA

Responsibilities:

• Direct report to VP of Marketing - Worked directly on high level branding initiatives and brand changes
• Assigned to oversee team cross-training and development
• Provided art direction for: POP, direct mail, email, social campaigns, You Tube Teavana videos, product packaging, in-store marketing campaigns and photo shoots

 Producer

Responsibilities:

• Developed and managed project schedules for a 3-month high volume year end workload, AT&T video projects updating all device OS mobile platforms
• Researched & set up project management software, allowing better timekeeping capabilities, project tracking and asset management
• Acted as art buyer for AT&T device-alive campaigns

Traffic Manager

Atlanta, GA

Responsibilities:

• Created a formal QA process, tracked errors and changes, resulting in 95% less errors, overall.
• Provided art direction on all email campaigns
• Managed Front-end development, copy and digital design teams, reviewed creative briefs to ensure all project specifications were captured for timely execution of project deliverables

Traffic Manager

Atlanta, GA

Responsibilities:

• Responsible for managing 25 + work streams within all areas of design/UX group - ensured all project deadlines were met and resources were efficiently and appropriately allocated
• Reviewed and assigned all JIRA DXG requests. Collaborated with JIRA request reporters to gain a full understanding of the request, ensuring the designer has a full understanding of the project and its final output purposes
• Conducted outstanding JIRA ticket weekly audits. Followed up with product owners/DXG team members on outstanding items for Agile story backlog

Digital Producer

Atlanta, GA

Responsibilities:

• Shepherded Verizon Wireless Online Marketing campaigns from discovery through deployment, oversaw the implementation of all digital deliverables while managing the overall project workflow to ensure adherence to scope, requirements, timeline and budget
• Prepared all project documentation, which included composing project creative briefs, functional specs, and project timelines
• Conducted QA/QC reviews ensuring successful project launches

Site Experience Resource Manager

Minneapolis, MN

Responsibilities:

• Managed resource allocation on 2 major Site redesigns.
• Communicated all status and budget changes with internal marketing managers as projects progressed.
• Managed vendor procurement
• Improved compliance reporting for Ameriprise.com by developing a master content inventory
• Acted as liaison to Legal Compliance throughout the redesign process for the Ameriprise.Com site

TECHNICAL PROFICIENCIES:

iOS mobile & Android platforms, Crashyltics, XCode, JIRA, Confluence, PC/Mac proficient, platform-agnostic, versant in agile / iterative and traditional / waterfall PM approaches, Microsoft office, Word, Excel Power Point, Outlook