SUMMARY

• 16+ years experience delivering large, complex, cross functional programs in various technologies
• 7+ years experience leading technology programs
• 2+ years experience as a Technology Product Manager - managing work intake, prioritizing work, creating product roadmaps, bridging gaps between various tech teams, defect management, strategizing development and release cycles and resolving conflicts
• Experience in managing business requirements, program scope, timelines, budgets, costs, risks and forecasts
• Led highly skilled, cross functional team of 40 SMEs located at 3 international locations
• Experience in managing all phases of the project - Initiating, Planning, Execution, Monitoring and Controlling and Closing
• In depth knowledge of Project Management methodologies like waterfall, agile, iterative etc
• Monitored and Controlled operations metrics including cost, revenue targets, profit margins, revenue productivity and resource productivity
• Responsible for people management - appraisals, promotions/demotions, salary recommendations and career path management
• Led Walmart Pay program from conception through rollout - won several awards
• Managed Technology programs for Innovation, Central Ops, Financial Services, Treasury and Marketing areas
• Experience in Retail, Healthcare and Pharmacy industries
• Experience in usage of MS office tools - Project, Word, Excel, PowerPoint, Visio, Access

AREAS OF EXPERTISE

• Program and Project Management
• Project Methodologies
• Business Development
• Budget and Forecast Management
• Full Lifecycle Development
• Business Intelligence
• Solution Architecture
• People Management

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

• Led several Technology programs for Financial Services, Central Ops, Innovation, Treasury and Marketing areas
• Led the team of 8 Project Managers
• Worked with the Business and Technology leadership and stakeholders to understand the business goals and objectives and come up with Technology solutions
• Managed work intake process, prioritized work across several business units, created and maintained product roadmaps and resolved conflicts among teams
• Oversaw the entire execution of the programs that include program ideation and initiation, scope management, project plan creation and maintenance, resource management, cost and budget management, schedule management, issue resolutions, defect management, weekly reporting to the stakeholders and product deployments across all stores
• Worked with the scrum masters and technical teams to provide leadership and support during sprints and track key milestones
• Managed programs while resolving critical issues; monitoring progress versus plan, working through PCRs to track changes and developing forecasts and budgets
• Developed and managed budgets at project and program levels
• Focus on business engagement – represented Confidential in several Leads and Governance meetings and participated in decision making process
• Delivered projects include Walmart Pay, Express Services (Mobile Money Transfer), Mobile and Handheld Scan and Go, 3P Substantiation, Simplified Returns, SCO Enhancements and EMV
• Collaborated across several technology domains including Customer Transaction Execution (POS), EPAY, Cash, Treasury, PCI and Market Basket

Project Manager

Confidential

• Led the POS release program delivering 8 releases per year
• Implemented a process improvement at area level with benefits to all pillars; POS releases will be more solid and need less amount of rework resulting in faster execution and lower cost
• Implemented a new process of assessing program’s health weekly at least 5 weeks before the readiness stage gate; helping projects and program to complete the stage gate successfully
• Collaborated with QA team to change the QA testing process for POS projects reducing the effort needed by PM to support testing activities
• Provided mentoring to the team members, participated in area strategic meetings and provided guidance on managing project issues
• Managed communication and reporting to Sr. Manager and Director levels
• Delivered a large, complex project implementing Chip and PIN technology in the US
• Managed to bring a struggling project back on track and deliver it successfully
• Worked with 4 major Credit Card brands to obtain 7 certifications to roll the project out on time and within budget

Program Manager

Confidential

• Led a program with the strategic goal of increasing customer footprint; totaling $2.75 MN budget
• All 8 projects within the program were delivered on or ahead of schedule and within the cost
• Implemented top 2 strategic initiatives which resulted in business of 4 MN prescriptions for CVS
• Organized and managed rollout of a web based system to more than 7000 stores; the first for Pharmacy Data Warehouse
• Designed and developed a new “Drug” subject area in the Data Warehouse in completely automated way; saving all future development and maintenance costs
• Managed the Data Warehouse acquisition project – migrated the entire Data Warehouse of an acquired organization to CVS’ Data Warehouse
• Handled all phases of the projects – proposal writing, initiating,, planning, requirements, design, development, testing, deployment and support
• Executed all projects at CMMI 5 level
• Received 5 on 5 rating from CVS senior management
• Established an independent QA team from ground up; again a first for Pharmacy Data Warehouse
• Managed career paths of the team, performed appraisals, recommended team members for promotions and compensation changes

Project Manager

Confidential

• Led 3 projects concurrently; managed teal of 21 members
• Implemented oracle Applications Suite 11i (ERP and CRM modules) across 5 districts in US
• Defined, planned and executed strategy and roadmap for data migration project
• Delivered data migration project with 99.95% success rate
• Designed and developed PL/SQL programs in Contracts, Customer Management and Finance modules of Oracle Apps 11i
• Customized many seeded Oracle Apps programs for business requirements and performance improvements
• Executed a project to implement Sarbanes-Oxely standards
• Implemented B2B/BPEL solution for client’s EDI infrastructure
• Received 5 on 5 rating from IKON directors
• Won best project award for completing projects with zero defect and within schedule and cost
• Won place in world’s 30 best projects making use of SOA technologies in Oracle Fusion for year 2007

Systems Analyst

Confidential

• Gathered and documented requirements from business users
• Developed architecture and design for applications
• Made enhancements to the ETL logic of Operational Data Store (ODS)
• Designed and developed business critical reports in Oracle Reports 6i and Discoverer
• Developed test strategy, prepared test plans and cases to conduct unit, system and integration testing
• Designed and implemented 11 automations which were incorporated in enterprise repository for reuse