Project Manager / Business Systems Analyst

SUMMARY

• Project Manager with PMP certification , Business Systems Analyst expertise and significant experience in IT design and project management while reporting to senior management.
• Key contributor in the development, enhancement and implementation of commercial products within the financial, insurance and printing industries.
• Demonstrated expertise in rescuing troubled projects , business analysis, multitasking, business process management, Agile and Waterfall SDLCs, service oriented architecture, web application development and mentoring/training.

TECHNICAL SKILLS

Technologies and Tools Rally (for requirements management), Micro Focus Server for SOA (Enterprise Server Admin Console), Tivoli (job scheduling), Novell Privileged User Manager (for restricted account access) : Configuration Management: Stash, BitBucket, ClearCase

Programming Languages SQL, Java, Java Script, HTML, XML, Crystal Reports, Google Apps Script, Visual C++, Visual Basic, Micro Focus .Net COBOL, Micro Focus Server Express COBOL, UNIX Korn and Bourne shell scripting : OSs: Windows, OS X Mavericks, UNIX on HP

Databases Microsoft SQL Server, DB2, Oracle, Micro Focus ISAM : Development environments: SSMS, Microsoft Visual Studio, Eclipse, UNIX, Micro Focus .Net Developer Studio

PMP certification, Project Management, Business Analysis, Multitasking, Team Leadership, Lean Six Sigma Green Belt, Agile and Waterfall SDLCs, Financial Services, Web Services, Programming, Tax Processing, Visio, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, SalesForce.com

Experience

Boston, MA

Project Manager, Information Risk Management

• Planned and managed two (2) sets of initiatives - described below - as programs while reporting to senior management
• Planned, managed and tracked the risk assessment activities related to 3 Manulife Corporation (MC), enterprise-level security standards for 6 US Division business units (BUs) for the Critical Data Initiative (CDI) application portfolio
  • The standards addressed were "Application Security", "Identity and Access Management" and "Monitoring and Logging"
• Planned, managed and/or tracked those 6 BUs' assessment and remediation activities related to addressing 8 MC enterprise-level, security initiatives
  • Planning activities also included writing the governance procedures for the "Fortify Secure Coding Adoption" and "Data Masking Adoption" initiatives and leading the procedure overview sessions to ensure the BUs' adherence to these procedures
• Coordinated the US Division's activities related to generating the initial plan for the security-related initiatives that are being considered by MC to be addressed in 2017
• Planned and directed activities for the project coordinators and business analyst assigned to assist me

Westwood, MA

IT Project Manager / BSA

• As IT PM, Steering Committee member and performing in the role of BSA:
• reported status to C-level executives during weekly Steering Committee meetings
• managed collaborative UW/EFI product development to fully automate contracted mailing agreement processing, including day-of-completion invoicing
• became an SME on EFI's application suite's processing capabilities
• generated JIRA dashboards to facilitate managing reporting and issue tracking
• managed a disbursed team (India, Oregon, Massachusetts) to accomplish all UW reporting objectives using JIRA and Project Insight
• performed business analysis and redesigned, with UW SME stakeholder assistance, all reporting required to run UW's business
• managed the reporting of EFI application issues encountered through their resolution by EFI
• managed, and assisted in, the establishment and assignment of security roles for most EFI applications
• developed initial, UW security documentation for most EFI applications
• trained UW staff regarding maintaining most EFI applications' security
• managed, and assisted in, the implementation-related, data import activities
• learned the current UW application suite's functionality

Boston, MA 

Senior Project Manager

• While leading the HBX CORe product Accessibility Remediation project:
• hired The Parciello Group to perform auditing/testing to ensure the HBX CORe product's compliance with WCAG 2.0 Level AA Accessibility standard
• hired WGBH to perform audio and literal captioning for all videos and animations associated to the CORe product
• planned, documented and tracked all project activities
• executed the project plan and managed all project assets using Agile project management techniques to meet the established deadline
• While participating in the HBX CORe product initial implementation project:
• ran daily CORe product, Agile Scrum standup meetings with Program Manager, Program Director, QA manager, QA lead, Development Manager and Software Engineers in attendance
• triaged new defects and enhancement requests entered by various stakeholders, assigning them to current or future Agile sprints
• generated JIRA dashboards to facilitate managing 3 2-week Agile sprints and 2 1-week Agile sprints
• ran Monday, Wednesday and Friday Content/Platform team CORe product status update meetings

Quincy, MA

IT Project Manager / Development Manager

• As IT project manager, major architect and developer, performed business analysis, designed, developed, and implemented the initial several releases of two commercial web-applications: iPaybenefits and myPenPay. These applications have enabled a 60% reduction in business support staff and increased revenue over 200% for the Retiree Services division since their implementations.
• Managed the design, development, and implementation of all subsequent releases of these applications, on time and on budget, with a low frequency of post-implementation or production issues being experienced.
• Planned and directed all development team-related project management activities, following the established SDLCs, for two teams, located in multiple locations (Massachusetts, Florida, and India), for multiple product releases.
• Managed relationships with other teams (product, quality assurance, production support, infrastructure support, business, and external vendors) to ensure the generation of scalable, extensible, and reusable solutions in response to identified/documented requirements.
• Hired and trained three team members to perform web-service development.
• Mentored and assisted team members regarding solution approaches, testing strategies, defect resolutions, and pre- and post-implementation activities.

Senior Application Developer

• Supported existing Retiree Benefits Info Maintenance and Payment Processing (PLUS) application as development team member and then elevated to team lead after 1997.
• Team lead and primary developer for the project to replace the tax processing software vendor and application used by PLUS.
• Directed a 5 member, off-shore development team in the design and implementation of SSN masking functionality in the PLUS application in order to incorporate personal sensitive data management and to reduce the on-shore data entry support costs.
• Successfully lead an 8 member, on-shore development team as the interim manager for 14 months while the other manager was working on a complex client conversion initiative. My promotion to full-time project manager resulted due to the internal client satisfaction engendered from this accomplishment.