IT technician RESUME Tombal Texas - Hire IT People

AREAS OF EXPERTISE

Active Directory policy and security management
Windows XP (Home and Professional), Windows Vista, Windows 7
Project management
Troubleshoot hardware/software problems
Setting-up and supporting WANs/LANs/VLANs and WLANs
Remote and phone network support
Security Administration for WAN/VPN
TCP/IP setup and assignment for new location in WAN
Problem solving and Communication skills
Application integration and support
Hardware and software testing and implementation

ACADEMIC BACKGROUND

Associates in Science Computer Network Engineering

RELATED EXPERIENCE

Confidential,Tomball, Texas 12/08 - Now
Project Manager/IT technician

Configure and build laptops for police cars
Large VPN network support and maintenance
Remote support and diagnostics
Working with Multi Agencies on current and ongoing projects
Working with cutting edge technology on a daily basis
Problem solving when trying to apply applications to a network they were not designed for
Network Security Administration and Virus Prevention
TCP/IP Configuration and management

Projects:

Polycom Project -Multistate multi-agency telecommunication devices for video conferencing
Copier Project – Network all copiers county wide, IP Address assigning, configuration
Asset Tracking – Designing a custom digital asset tracking system to track all aspects of assets including maintenance, location, cost, purchase orders, and other necessary information
FBI - Integrated systems project
Facility Commander (GE) – ID System Conversion project, database merge and new user access to new ID Badge system
CJC Project – Built new releasing facility including security system, PC, and State communication computer. Worked with vendors and set up computer systems. IP Addressing and Working with DPS on getting clearance or the new systems.
Forefront Identity 2010 – Setup, installation, administration of Forefront Identity Manager 2010, permissions software and self reset password tool
SCCM Administration – Software distribution and catalog software
ADAMS Project – New software distributed and linked to sql server for 50 locations
Laserfiche administration – Digital Storage software upgrades, user setups, deployments, server administration
2012 UASI Federal Grant Audit – Coordinated with multiple divisions to gather all needed information for the grant audit

Confidential,Houston, Texas 9/09 – 09/11
Service Desk Support Analyst
• Call center type phone support and ticketing
• Multi-state network support
• Remote support and diagnostics
• Corporate support structure and ticketing
• Working with cutting edge technology on a daily basis
• Security cleared position -
• Support of dozens of different applications that vary state to state

Confidential,Houston, Texas 01/08 - 11/08
Pc Technician/ Weekend Manager
• Repair and Diagnose personal and business computer problems
• Repair Hardware issues on many different types of systems
• Deal with customers on a daily basis
• Billing and payment taking with Quick Books
• Virus removal
• Remote support
• Trouble shooting of hardware and software problems
• Cost Estimation and Quoting

Confidential,Reno, Nevada 09/02 - 10/07
Fire Fighter/ Engineer/Radio Technician/Ignition Specialist
• Engine based firefighting, structure protection, thinning projects, chainsaw, prescribed burning
• Radio programming,
• Respecting chain-of-command, Following and maintaining orders given
• Maintaining Radios for communication, with multiple changes at any period of time
• Keeping orderly and calm in times of high stress and emotion
• Dealing with public in emergency situations
• Keeping log books and spending logs up to date daily
• Nationwide Travel and logistical experience

Confidential,Portola, California 06/95 - 12/06
Technician
• Building Computers, installing, training individuals on basic use, repairing general problems and connectivity issues, wiring networks, setting up wireless networks, and basic hardware maintenance on personal computer, also did networking for the local schools in 1998
• Family owned business serving local area for 20 years, handling all basic electronic needs
• Trouble shooting and consulting
• Did consulting for many local businesses
• Follow up and customer care
• Maintaining computer and network systems installed

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It Technician Resume

Tombal, TexaS

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