ISV Relationship Manager Resume

OBJECTIVE:

Seeking a competitive and challenging environment where I can serve the organization and establish an enjoyable career

SKILL:

Microsoft Word
Microsoft Excel
Computer Proficient excellent relationship building customer service exceptional time management skills strong closing skills
rganizational skills typing 73 wpm
FDT
WIAT
WINNS
Salesforce.com
Extremely efficient
Goldmine
Onyx
DNS Hosting

WORK EXPERIENCE:

ISV Relationship Manager

Confidential

Responsibilities:

Build and manage relationships with independent software vendors, ensure that they are in line with agreement and providing referrals, provide leads to AE s, work with integration to oversee and ensure all is targeted for completion date, Weekly calls for beta accounts, weekly integration calls, residual reporting, escalation to all appropriate parties for urgent matters, work with salesforce admin on reporting, weekly reporting of active account that are processing, webinars/ software demonstrations, work with marketing department to assist ISV with campaigns and tradeshows.

ISO Relationship Manager

Confidential

Responsibilities:

Motivate ISO offices to sell our solutions, Prospect Webinars,Software Product Training for Independent Sales offices, customer service, assisting closing sales, relationship building, webinars, technical support, gateway integration with developers, change control meetings, sales office pricing, sales support for any questions, merchant support, internal product training, networking, provide sales strategies, assist with shopping carts, assisting sales offices with solutions, solution selling.

Technical Support Manager

Confidential

Responsibilities:

Supervise a team of seven, communicate with upper management, confirm payroll hours, provide support to merchants and sales reps, troubleshoot, provide technical support with shopping cart integration, support software for merchant’s transaction center, unblock IP addresses, renew domains, unlock accounts, software training for new merchants, Quickbooks Plug In Installation and troubleshooting, assist web developers with gateway documentation and troubleshooting, corrective action, interviewing and hiring process, support web hosting accounts, assist with FTP log in, support internet web template, GoToMeetings, documentation with detailed tickets, explanations of bank responses and error messages, product walkthroughs for new accounts, demos for sales and prospects, assistance with billing, assistance with processing, new employee training, relationship building with sales offices, third party shopping cart integration, resolve technical calls, assist team with all inbound calls, monitor call logs, reporting, customer service, provide internal support to peers, find resolutions to complaints

Account Executive

Confidential

Responsibilities:

Inventory for residential moves, performing estimates, educating the client on the move process, need analysis, building relationships with realtors, CRM, follow ups, booking the estimates, customer service, forecasting, tickler files, networking

Account Executive

Confidential

Responsibilities:

Canvassing assigned territory for new business, maintain existing clients, relationship building, expanding current clients, telemarketing, follow - ups, networking events, employee days, order entry, data solutions knowledge, vertical industry knowledge, business solutions knowledge, direct mail, customer service, salesforce.com, product knowledge, distribution monthly newsletters, keeping clients informed, one on one’s with manager, salesforce.com, activity spreadsheets, unit activity calculator, forecasting,

Sales Manager

Confidential

Responsibilities:

Managing 32 retail locations, managing 20 independent contractors, sales training, product knowledge, closing appointments, cellular promotions for three carriers, solicit new sub agents, presentations, contractual agreements, fraud prevention training, policy and procedure training, customer support, reports, b2b sales, telemarketing, networking events, budgeting for promotional collateral, trade shows, data knowledge and training, compensation planning, FDT, WINS, WIAT, ALCONE, SOARS, TOWNE, trade shows, performance evaluation, competitive information, NSP knowledge, accessory vendor knowledge, motivational lectures to increase numbers

Account Executive

Confidential

Responsibilities:

B2B Nextel sales, telemarketing, prospecting, follow ups, tickler file, employee days, trade shows, networking events, introduction letters, flyers, postcards, product knowledge, handset training, establishing relationships, FDT, WIAT, Fraud prevention, data knowledge, sales logs, 30/60/90, telemarketing logs, Nextel policy and procedures, contractual agreements, rate plan knowledge, promotional knowledge, customer service, determine needs for Nextel’s products and services,