Sr. Project/Product Manager Resume , Bellevue, WA - Hire IT People

SUMMARY:

Confidential is a Senior Project/Product Manager with over 10yrs of experience in technology program and product management. Throughout her experience, she has successfully managed and delivered variety of technology projects from software development to Cloud infrastructure and Analytics.

TECHNICAL SKILLS:

Skill set: PMP, ITIL, CSM Certified. Software/Infrastructure Program/Project Management. Agile Scrum

Technical: Data Analysis, SQL Server, Cloud Capacity planning and Infrastructure Management, Jira, Service Now

PROFESSIONAL EXPERIENCE:

Sr. Project/Product Manager

Confidential, Bellevue, WA

Responsibilities:

Enable Automation, Self - Service and Operations Management for VMware involving deployment of two new tools “vRealize Automation” and “vRealize Operations Manager” into Confidential ’s VMWare virtual server environment to enable self-service functionality; improve capacity, system utilization and resource reclamation while adding functionality to the health and performance management toolset.
Active Directory Hardening to protect Confidential ’s environment by reducing the possibility of attack from outside internet hackers, implementation of user account restrictions, and ensuring a consistent configuration across 15 domains across its Corp, Non-Prod and Prod environment .
Firewall Traffic Remediation, optimizing Firewall allows vs denials to ensure that the firewall configuration and rule set meets the business and compliance requirements of the organization.
Service Catalogue Initiative, aimed at providing an effective service delivery life cycle using ServiceNow framework across Confidential . The project involves building customization and enhancements to service now, Building and setting up strong governance workflow with high availability and low error rate.
DB2 to Teradata Migration for EDW, leading to the migration of EDW Delivery Teams to Teradata as part of the DB2 retirement go-live by end of FY16 Q1. Involved on boarding of Teradata vendor, execution of their initial set-up effort and transition supporting Teradata.

Program Manager

Confidential, Redmond

Responsibilities:

As a program manager, Confidential managed complete life cycle of Cosmos capacity planning and allocation for 50 different groups in Confidential using Agile best practices, from planning to report through Team Foundation Server. During her tenure she created several processes, approval models and reporting that helped the team to reduce the processing time and error in capacity allocation.

Program Manager

Confidential, Redmond

Responsibilities:

As a Program Manager, Confidential managed the complete Web Hosting Gallery website. This includes resolving customer issues with various tech teams, driving feature improvement and work flow optimization. Prioritize and track stories across tech teams. Track and report KPIs (conversion, trend) to the leadership.

Business Op. Manager

Confidential

Responsibilities:

As a business operations manager, Confidential was responsible for business project management. Managing and reporting on the branch operations like branch banking, sales and customer behavioural and trend analysis. Conducting what-if analysis on the strategic initiatives. Analysing new business requirements and formulating solutions for IT department. The role involved interacting with both business and IT teams at various levels.
Managing project schedule, resource and WBS. Drive process optimization in branches using operational data. Conduct focus groups and gather requirements for Branch technology enhancements. Lead a team of 5-10 analysts. Prepare functional specs for feature enhancements for tech teams. Present analytics and research out come to leadership.

Lead Analyst Cash Management Service

Confidential

Responsibilities:

Cash management service by Confidential provides individuals as well as businesses facilities to manage their receivable and payables. Collections and Payments are two main functionalities of this group. The operations of this group is highly time sensitive and accuracy is highly required. BI and analytics team manages the CMS data requirements and reporting for the senior management as well as the external customers in the bank. Confidential ’s role as a Lead analyst involves
Interfaced with stake holders and facilitated communication between client and the IT department. Creating targeted questionnaires and interviews for SME’s, clients and business users to gather requirements. Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application. Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues. Data analysis, requirements analysis, preparing use cases, writing business documents and