SUMMARY:

• 20+ years in Business and Technology Leadership: Business Development and Strategy, Strategic Partnerships, Product Innovation, Portfolio Management, Program Management, Project Management, Technology Management, Sales and Marketing, User Experience, and Customer Experience.
• Experience in Research and Development, Professional Services, Managed Services, Support, E - Commerce, Product Development, and Non-Profit Management, Event Management, and Volunteer Leadership.
• Experience in cultivation environments for Start-Ups, Hardware, Software, AI/ML, VR/AR, and Robotics.
• Well-developed analytic and critical thinking skills with the ability to communicate results.
• Ability to perform under pressure with a high degree of accuracy and attention to detail.
• Proven ability to quickly learn new technology, business processes, and balance time-management.
• Committed to continual business process improvement and organizational growth.

TECHNICAL SKILLS:

Application: Trouble-shooting .NET and J2EE issues.

Collaboration: Google, Google Buganizer, Rally, Clarity, VersionOne, Oracle Primavera 6.0, Accept 360, Bugzilla, Parasoft Concerto, and ServiceNow.

Contactless: Confidential payWave 1.4.2 and 2.x, Proximity form factor payment, Form Factor Identification/Reporting, Contactless Readers (Integrated and Peripheral), Contactless Cryptography (dCVV, CVN 10, and CVN 17), and technical considerations to enable global interoperability from US, EU, and AP perspectives.

Encryption: 3DES, AES, PGP, GPG, Encryption Key-Rotation, and ASCII Armor process.

Database: SQL queries, Oracle (8, 9i, and 10g), database SQL tuning, Advanced Query Tool, Access 97 and 2000, Data Access Pages, and Sybase System 11.

File Creation Tools: PSF Reader, PSF Checker, ASCII Reader, TextPad, WordPad, NotePad, and File Integrity Checker.

FTP: FileZilla, Total Commander, WS FTP, and command line FTP commands (DOS and Unix).

Graphic Developing Software: Adobe Photoshop, Illustrator, and Fireworks.

Markup Languages: HTML, DHTML (CSS), XHTML, XML, XSLT, AJAX, and ColdFusion (CFM).

Mobile: NFC, SMS, P2B, P2P, OTA, Proximity, Remote, Mobile Banking, Coupons, and Authentication.

Office Applications: Google+, Google Docs, Smart Sheets, Microsoft SharePoint, Microsoft Project, Microsoft Visio, and Microsoft Office XP-Vista-7: Word, Excel, PowerPoint, and Access.

Operating Systems: Chrome, Linux, Android, iOS, Microsoft Windows 3.1-Windows 9, Apple Macintosh OS 7-8, MS-DOS, and UNIX.

Programming Languages: Java, Visual Basic, COBOL, and QBASIC.

Robotics: ROS

Scripting Languages: Python, JavaScript, VB Script, CGI, Perl, PHP, ASP, and UNIX Scripting.

Testing Automation: Selenium WebDriver (ChromeDriver).

Web Development Tools: Google Goro, Netscape Composer, Macromedia Dreamweaver 3, and Allaire Homesite 3.0.

Web Servers: SQL 2003, SQL 2005, SQL 2008, Linux (Red Hat, Apache), Netscape Enterprise Server 3.0, IIS 4.0, IIS 6, and IIS 7.

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Mountain View, CA

• In charge of Google Cloud Print Product Quality and Certification.
• Created a 3,000% increase in requests with returning strategic partners in the first 11 months.
• Created a 700% increase in GCP Registrations in the first 11 months.
• Primary Google Partner contact for global partner business and technical teams.
• Retained all strategic partners and grew significant business opportunities.
• Final approver for Google Quality, managing technical teams of Dev and QA.
• Program Manage technical staff for hardware and software projects from concept to production.
• Generate weekly status reports and portfolio dashboard updates leadership team.
• Create new internal and external process improvements across multiple teams and functions.
• Key leader increasing interest in GCP; developing and owning partner rapport.
• Cultivate ongoing and new Google strategic partnerships around the global.
• Project Manage test team and assign resourcing based on testing prioritization factoring in risk and change management.
• Manage GCP Certification testing of devices and software.
• Train team on Google Quality standards and how to interface with partners.
• Prepare team for future version of GCP on Android, iOS, Linux, Mac, and Windows.
• Support Google Brillo OS and Google Weave API for IoT
• Manage Google Cloud Print Logo Certification program end-to-end.
• Work with GCP PM and Dev Team on IoT and logged issues.
• Define partner onboarding, testing with Python scripts and Selenium WebDriver, and GCP certification.
• Help teams remove blockers and achieve greater optimization of time and efficiency.
• Triage current defects and provide guidance to testing team with Buganizer.
• Develop rapport with strategic partnerships, including onsite visits to the Googleplex.
• Build and manage relationships with partners, including manufactures, around the world.
• Track, analyze, influence and communicate key program views to stakeholders.
• Inform, influence and support product design/management as well as operational processes.
• Manage onsite facilities and assets for Cloud Print Devices. Supervise testing and movement of assets.
• Collaborate with other Google Cloud leaderships on strategic partnership relationships.

Confidential, Redwood City, CA

Chief Business Officer

• C-Level officer establishing the company business vision.
• Lead the creation of new teams to scale up open business opportunities.
• Defined business core objectives.
• Defined value creation and value capture solutions.

Confidential, San Francisco, CA

Sr. Program Manager

• Sr. Program Manager for Macys.com and Bloomingdales.com. Managing Marketing Domain Loyalty (MMoney and BMoney), Brand Optimization (Social Media Partnerships), Traffic Optimization (SEO), and Promotions Optimization Programs.
• Managed 30M in budget and resource allocations for onshore and offshore Marketing Domain resources. Optimized digital commerce resource allocations.
• Managed the top Marketing Loyalty Program, 2nd top company-wide initiative.
• Managed treatment of largest Promo Optimization initiative.
• Managed top Social Media initiatives, interfacing with Facebook, Goggle, Stripe, and ShopStyle.
• Provided updates to key leaders (VPs, SVPs, GVPs, and EVP).
• Trained and mentored team members assigned to top Marketing Domain initiatives.

Confidential, San Francisco, CA

Sr. Technical Project Manager

• Sr. Technical Project Manager for Revel, the largest eLearning company initiative with over 300 team members. Revel was awarded 2014 Confidential Product of the Year award.
• Fulfilled Revel Program Manager position as needed.
• Conducted Operations initiatives to improve Instrumentation, Monitoring, and Alerting.
• Managed and revised existing Agile processes for top company innovation projects.
• Conducted Daily Scrum, Sprint/Iteration Planning, Release Planning, Bug Scrubs, and Backlog Grooming.
• Managed teams in the US, India, and Sri Lanka working various hours.

Confidential, San Jose, CA

Sr. Program Manager

• Confidential Retail POS Program Manager for In-Store Offline Retailer Integrations. Contribute end-to-end as a SME. Work closely with cross-functional teams: Product Ops, Product Management, Relationship Management, Engagement Management, Retail Marketing, Product Marketing, Dev, QA/CQ, UED, and other teams involved in Retailer Integrations.
• Drove collaboration among business and technical teams on considerations, issues, and processes affecting In-Store Consumer and Merchant experience.
• Launched the largest and highest priority initiative of the company in 2012: Confidential 's point-of-sale.
• Program Managed during and after phased release.
• Drove Touchstone issues resolution for pre and post live retailer integrations. Provided updates to business teams while working with PD teams to resolve.
• Created Retail Integrations Consumer and Merchant processes and trained key teams.
• Created Retailer Integrations Portfolio Dashboard for C-level and other stakeholders to provide complete overall view of Retailer Integrations.
• Provided Retailer Integrations updates during Touchstone Program Reviews.
• Collaborated on overall Retailer Integrations Readiness—both business and technology.
• Agile Program Manager for Merchant Account Servicing and Payment Acceptance Invoicing.
• Program Managed a Sub-Product Line, three Delivery Groups, and eleven Delivery Teams.
• Collaborated closely with Agile Couches and trainers on creating processes and procedures for company-wide Agile/Scrum Transformation.
• Lead Program Manager for C-level strategic SMB initiatives.
• Confidential Here (Mobile App) and Prepaid, Cash-In, and Gift Card End-to-End Program Manager.
• Lead Confidential Here (Rebate) retail launch.
• Managed Prepaid, Cash-In, and Gift Card Program. Assisting Director of Product Management engagements with Business Teams.

Confidential, Santa Clara/Sunnyvale, CA

Portfolio Manager / Sr. Program Manager

• Portfolio Manager of Family Protection, the best initiative for Q2 2009.
• The area of responsibility spans the ownership of the portfolio roadmap, shaping portfolio governance processes, and day-to-day management oversight of the technology project portfolio for one or more functional areas. This included actively planning various aspects of the portfolio including resource availability, budget allocation, team member office locations, and project sequencing in order to best deliver the portfolio to business commitments and against our operational constraints.
• Work with various senior business partners and PMO peers responsible for building and supporting processes for project portfolio prioritization, as well as portfolio issues and risk management.
• Provided input to financial reporting and oversight, including budget forecasting.
• Worked closely with Project Financial Analysts and Project Managers to align to address project overages or opportunities.
• Ensured that the portfolio dashboard was up to date with key metric information (start/end dates, current budget, resources, PM assigned, high level status, and project type) and lead the monthly review process to focus on significant changes in timing, scope, resources, and cost, including analyzing portfolio trends, issues, dependencies, and metrics.
• Facilitated new Portfolio Review meetings with executives and in the event of a new high priority project or reprioritization, determine which projects are impact candidates based on resource and business impact.
• Responsible for helping to shape overall approach on how projects are loaded on the roadmap, approval and prioritization with senior management.
• Lead Sr. Program Manager of ClickandBuy, the best initiative for Q4 2008. ClickandBuy team commended by McAfee CEO and President. Referenced as “McAfee Team Heroes”.
• Global Lead Consumer Web Sr. Program Manager for top key initiatives, focusing on large initiatives.
• Fulfilled Consumer Group Program Manager and Director of Program Management positions from time-to-time during 2008 and 2009.
• Drove Agile/Scrum adaption for McAfee Consumer division. Provided C-level presentations on process and procedure improvements and recommendations for Agile/Scrum transformation for all of McAfee Consumer.
• Worked closing with Product Management helping define requirements and better understand the business requirements requested. Driving Business Team forms to bring together the business picture with Product, Marketing, Sales, Support (Call Center, Tier1, 2, and 3); focused on Direct, Partner, and Product.
• Assisted Leading the development of website experience including defining and implementing client experiences and functional strategies to support the launch of new Products.
• Contributed to defining initial product & project strategy definition, identify implementation options, and guide business partners on recommendations and prioritizations.
• Worked closely with selected vendor(s) to implement payment options.
• Managed Web Team as needed and coordinated with App, Mobile, Partner, Reporting, and SMB.
• Focal point for Business and Implementation Global Cross-Functional Teams.
• Focused on Consumer Web (Core Infrastructure), Web/App, Partner Affiliate, and Mobile projects, spanning from large and complex to small projects requiring national or global changes.
• Managed McAfee Family Protection App-based Portfolio and related Mobile initiatives.
• Bravo Award winner for Support Readiness for key Consumer initiatives.
• Developed cohesive teams that overcome challenges and competing interests.
• Lead Program Manager for formalizing the introduction of Agile Scrum and Scrum tools to the entire McAfee Consumer Division—the most profitable business unit in the company.
• Coached and trained Consumer teams on new Agile Scrum process that was introduced.
• Lead Program Manager for largest Anti-Piracy effort in the software industry during 2008 and 2009.
• Lead Program Manager assigned to formalize the collaboration between all Consumer Implementation and Business teams as well as with Enterprise and SMB teams.
• Facilitated Priority of Record Portfolio Reviews for C-level executives and other key Consumer leadership on Consumer Web-drive and Confidential times App-Driven and Partner Portfolio status, agendas, issue escalations, lessons learned, and success metrics during 2009 and 2010.
• Maintained and Socialize Consumer Web Product Life Cycle (PLF) and determine definition and need for deliverables during 2009 and 2010.
• Lead change-management initiatives for Consumer Web teams during 2009 and 2010.
• Established effective communication with key stakeholders, including both internal senior management and external business partners.
• Managed Consumer Requirement Review meetings; bringing the involved stakeholders and teams together, while coaching and mentoring assigned Program Managers from 2008 to 2010.
• Assessed new processes and tools for Program Management and entire Consumer organization.
• Created Program Management processes and procedures for Sprints, CRs, etc.
• Managed key fast track initiatives that require special attention.
• Coordinated resourceful process development for both core and extended core team.
• Facilitated collaboration and knowledge sharing between various internal teams.
• Lead Program Manager for first McAfee Consumer Agile projects. Experience in Agile Development and Management.
• Lead Program Manager for Web Optimization: User Experience, Content Design, and UI Visual Design.
• Managed ongoing vendor relationship with ClickandBuy; driving efforts for new business opportunities.
• Managed vendor teams during payment methods and application integration initiatives.
• Facilitated daily Scrum stand-ups, weekly status, and other stakeholder meetings.
• Strong interpersonal skills in driving issue resolution and risk management.
• Managed Consumer Web Release-to-Web deployments and developed deployment processes.
• Managed Payment Ops Cross-Functional Consumer and Enterprise Team.

Confidential, Foster City, CA

Portfolio Planning Manager

• Portfolio Planning Manager for Confidential Mobile and Confidential Contactless Credit/Debit Cards, and Fobs.
• Provided C-level strategic presentations and recommendations for strategic stealth contactless payment planning and implementation meetings impacting all of Confidential .
• Planned, organized, and coordinated implementation and resource support for Confidential Contactless technology projects, including Confidential payWave, Confidential Micro Tag, Confidential Mobile, and Form Factor Identification.
• Drove Client Support Services implementation and support plans for contactless products.
• Coordinated resourceful process development and knowledge transfer of strategic initiative projects.
• Managed multiple projects concurrently. Planned for global contactless strategic direction, big picture, and task detail. Fostered collaboration and knowledge transfer with global contactless stakeholders.
• Facilitated collaboration within Client Support Services and Product Innovation, Product Development, Emerging Product Development, Product Deployment, and Global Systems (Inovant).
• Created project plans, C-level presentations, matrixes, process flows, and issues and actions items log.
• Developed innovative approaches to resolve cross functional communication challenges.
• Collaborated with international cross functional teams on SaaS projects.

Confidential, Redwood City, CA

Sr. Project Manager

• Effectively tracked .NET web projects, ensuring project forecasts were met and remained on schedule.
• Coordinated maintenance window activity, ensured file transfers were successful.
• Collaborated with executive management on technical projects and documentation.
• Exceptional reliability when given projects, continuously displaying a strong personal commitment to successful completion of projects.

Confidential, Redwood City, CA

Infrastructure Project Manager

• Developed client relationships, ensuring clients were satisfied with Confidential.
• Ensured Hosting Infrastructure contract SLAs were fulfilled within scope of contract (SOW).
• Coordinated SDLC changes to the Development, QA/Test, Staging, and Production environments.
• Coordinated communication between Professional Services, Hosting, Support, and Engineering.
• Managed global J2EE projects ensuring inclusion of stakeholders from various teams.
• Ensured customer satisfaction with implementations, infrastructure changes, and application issues.
• Managed multiple SaaS projects concurrently, setting realistic timetables to reach milestones.
• Effectively tracked the progress of various projects, collaborating with other key stakeholders.

Confidential, San Mateo, CA

Technical Project Manager

• Planned, organized, and completed projects in an efficient manner, saving time and costs.
• Strived for developing resourceful solutions that contribute to the Professional Services Organization.
• Managed multiple projects concurrently, setting realistic timetables to reach milestones.
• Effectively tracked the progress of various ASP projects, collaborating with other key stakeholders.
• Compelling track record of keeping projects on schedule and within budget.
• Developed resourceful technical documentation that saves on time and costs, demonstrating self-reliance and resourcefulness to Professional Services and Client Services.
• Managed projects, creating work breakdown structures, schedules, and conference call meetings.
• Successfully managed special projects with enthusiasm, setting standards that benefited organizational growth.

Confidential, Redwood City, CA

Project Manager

• Organized for-profit and non-profit projects, developed project work plans, and project schedules.
• Utilized negotiation and leadership skills to ensure the success of projects for clients.
• Worked with project team members to translate complex project needs into well-defined deliverables.
• Utilized excellent written and verbal communication skills to communicate excellent service.
• Kept all key stakeholders involved in project from inception-to-completion with focus on milestones.
• Prepared and communicated detailed project plans and status reports to management.
• Delegated complex project needs and time lines to staff. Provided ongoing staff development and support to ensure timely and successful completion of projects.
• Successfully prepared and communicated ongoing detailed action plans, progress reports and formal presentations of projects to clients and key stakeholders.

Confidential, Palo Alto, CA

Web Project Manager

• Successfully fulfilled project management responsibilities
• Provided ongoing changes, additions, and enhancements to both websites.
• Managed projects to improve website functionality, navigation, and overall value.
• Maintained effective communications between departments to ensure understanding of ASP projects.
• Project managed customer websites for ProjectNet customers ensuring milestones were reached.
• Collaborated with Marketing, Operations, Graphical Artists, and other Project Management staff on website improvements.

Confidential, San Carlos, CA eCommerce Project Manager

• Planned, developed, and implemented web projects, continually increased the value of the Company website
• Successfully involved key stakeholders in the decision and development process of electronic commerce projects in a logical sequence.
• Managed development of client web projects, from concept through on going support.