SUMMARY:

• More than 15 years of IT Project / Program Management experience in Fortune 500 companies. Successfully managed multiple large full - life-cycle enterprise-level strategic projects in the B2B eCommerce, Business Intelligence, and Oracle & SAP ERP systems in the Telecommunication, Software, Retail, and Manufacturing industries.
• Worked with stake holders/business owners to prioritize projects and develop & implement plans that address the business requirements of very large enterprise-level initiatives. Provided applicable solution options, assessing cost and feasibility of system requests ensuring the plan supports both strategic and short term needs
• Lead and managed multiple cross-functional teams of 40+ Business Analysts, Functional Architects, UX & Visual Designers, Content Writers, Profile & Catalog, Architects, Developers, Testers, and Support Analysts. Also managed off-shore teams including third-party vendors. Managed team members by strong leadership, team building, communications, motivational, influencing, decision making, negotiation and political Skills
• Developed Resource Planning and time estimation to meet the project timelines
• Managed project financials up to $10M (CAPEX and OPEX). Calculated Earned and Planned Values, and Actual Cost to determine the Schedule and Cost Variances, and corresponding performance indicators
• Have very strong leadership, planning and management skills, ability to prioritize work for the team and negotiate the priorities with the business clients & stakeholders. Developed yearly and quarterly roadmaps for project work to meet the organizational goals. Strong customer focus and partnering skills and managed customers’ expectations. Results driven and ability to prioritize and manage project dependencies
• Extensive experience with project planning, establishing project objectives, defining project scope, gathering business requirements, designing systems, and then managing development, test, and deployment efforts in fast-paced dynamic environments. Strong leadership, communication, problem-solving, working with ambiguity, conflict resolution, and interpersonal skills in working with internal/external customers, stakeholders, executives, peers, and large cross-functional teams in matrix management environment
• Expertise with PMI / PMBOK Project Management, Waterfall, and Agile / Scrum Software Development methodologies. Developed project schedule in MS Projects, managed project documentations and approval process, maintained Issue logs, conducted team meetings, and created weekly status reports.
• Solid experience with Change and Configuration Management.
• Developed communications plans - identified stakeholders, analyzed and classified stakeholders, developed stakeholders’ management strategy, and performed communications requirements analysis
• Developed risk management plans, identified project risks, performed risk analysis, and prepared risk mitigation plan. Expert knowledge of standard project management tools including MS Project, Clarity, MS Office, and Visio.

TECHNICAL SKILLS:

Programming Languages:: C, C++, C#, SQL, PL/SQL, Java, Visual Basic, UNIX Shell Scripting.

Web Technologies: ASP.Net, HTML, XML, VBScript, ASP, JSP, Silver lighting, J2EE, Cloud Computing, Service-Oriented Architecture (SOA), Net Technologies, Internet Information Services (IIS), MS SharePoint, WebMethods 4.1, Biztalk, Tibco.

Databases: MS Access, MS SQL Server 2008, DB2, Oracle 7.x, 8i, 9i, 10g.

Operating Systems:: MS Windows, Linux, UNIX

Application Lifecycle: IBM Rational ReqPro, AT& Confidential s OneCR Tool, TDP (Technology Development Platform), Rally for Agile Development, PRISM, MDE, PMATT, Clarity, PCC (Premier Control Center for Profiles), BCC (Business Control Center for Catalog)

Management Tools: PVCS, MS VisualSafe Source, MS SourceDepot, TFS 2010 HP Quality CenterERP Applications: Oracle 11i ERP Applications - GL, AR, AP, FA, PO, OM, INV, HR, iProcure, and WebExpense Modules, EDI, SAPR/3, SAP CRM, PeopleSoft HR, Upside Contract Management, Bridgeway s eCouncil - Legal Matter Management System.

Business Intelligence: Data Warehouse, Data Modeling, SQL Server Integration, Analytical, and Reporting Services, OLTP, OLAP Cubes, Business Objects, Cognos Reports 8.2 and Cognos Planning, Web Analytical Tools- Adobe, WebTrends, and Omniture

PROFESSIONAL EXPERIENCE:

Confidential,Bothell,WA

Lead Project Manager

Responsibilities:

• Responsible for leading & managing multiple large & complex enterprise-level strategic projects involving 50+ Apps, including managing budgets up to $10M in Prism
• Identified project team and stakeholders, established milestones, and prepared project schedule, and conducted project kick off meetings
• Conducted JAD sessions with business clients, program, and other impacted cross-functional teams to understand the Premier scope/requirements. Worked with product managers, business analysts, and functional architects to write the Premier business & system requirements. Partnered with UX Design team to build the Wireframes, Content, and Comps/Redlines based on the requirements
• Responsible for scheduling & conducting BR/SR/WFs/Content/Comps review meetings, sending & collecting approvals, and then baselining the documents
• Aligned and partnered with a peer IT/DEV PM to drive the completion of the technical development
• Worked with functional architects to submit the UAT data request and write UAT scripts, and upload in HPQC. Scheduled & conducted daily UAT triage calls, and worked with DEV to fix defects, and resolve issues. Sent daily UAT status reports to team & leadership
• Worked closely with release manager to deploy the code in production, and coordinated with business to perform the Business Validation Testing in production, and sent deployments status
• Provided continuous coordination and communication in regards to project scope, status, and deliverables to team. Managed escalations where needed in keeping the leadership informed of project status and issues. Helped to mitigate issues, provided support, ideas, and direction to project teams
• Fostered and promoted positive relationships within and across teams

Confidential,Redmond,WA

Senior IT Program Manager

• Design and development of a new BI solution for Microsoft Legal department. The MS Intellectual Property Group (IPG) needs to report on Agreements, Invention, Patents, Trademarks, Copyright, Conflicts, etc. The scope of the project includes the design and development of new data warehouse schema, ETL Controller, and development of a reporting layer to deliver the standard, operational, and Ad hoc reports. Followed MSIT SDLC and worked with Microsoft Attorneys and paralegals to gather the business requirements and wrote Business Requirements Document (BRD). Performed data analysis and data mapping between the source system and IPG DW tables and developed Functional Specifications. Managed the development & testing of standard, operational, and Ad hoc reports. Worked with end users during UAT and resolved bugs. Also worked with Ops during the deployment.
• Development of a Dashboard for Microsoft’s DPE (Developer & Platform Evangelism) department. This Dashboard provides the main tool for DPE to monitor, analyze and correct MSCOM online property activities with breadth developers. By aggregating different sources of information, the dashboard provides a common view on the entire funnel, from an online touch to the final end action. It reports the online user interactions from various sources including Ads Banners, Search Engines, Keywords, Emails, Social Media like Facebook and Twitter.

Confidential, Bellevue,WA

Senior IT Project Manager

• Worked with AT& Confidential ’s Sales & Marketing business owners and Product Realization Managers to gather the business requirements, and then prioritized and reconciled those requirements to finalize the scope of the project to meet the tight project timeline and budget.
• Created Functional Specifications documents.
• Managed internal IT team of architects, developers, network engineers, testers, DBA, release managers and application support analysts.
• Managed cross-functional project dependencies and developed complex project schedules. Managed risks and developed the risk mitigation plans.
• Managed the third-party vendors - Ericsson, Amdocs, Yahoo, UIE, Omniture, and Fortelligent
• Coordinated UAT with AT& Confidential and third-party vendors and worked with internal test & development teams to fix the UAT bugs.
• Used the Agile/Scrum software development methodology and served as a Scrum Master. Managed project documentations and approval process, maintained Issue/Action logs, conducted team meetings, and created weekly status reports. Created and managed project budgets up to $5M.

Confidential,Bellevue,WA

Senior IT Project Manager

• Worked with Confidential -Mobile’s Sales, Marketing, and Legal business owners and Product Managers to gather the business requirements and finalized the scope of projects. Analyzed the business requirements and created Functional Requirements & Functional Specifications documents. Served as a Functional Owners and primary point of contact for respective business owner.
• Developed project charters, scope, and project management plans. Developed project schedule in MS Projects, managed project documentations and approval process, maintained Issue logs, conducted team meetings, coordinated UAT with business users and created weekly status reports.
• Managed multiple teams, each with 20+ architects, developers, testers, system administrators, release managers, and application support analysts in the matrix management environment.
• Managed a third-party vendor; this included finalizing SOW, budget, scheduling, and timely delivery of milestones.
• Created and managed project budgets up to $5M+; provided monthly budget actuals, forecast and variances to the upper management.
• Used Clarity software (from Computer Associates) to manage the projects including all reporting, resource leveling and cross-project activities.

Confidential, Redmond, WA

Senior IT Program Manager

• Managed multiple large IT projects involving multiple organizations/business units from North America, Europe, and Asian-Pacific regions. Worked with stake holders/business owners to prioritize projects and develop and implement plans that address the business requirements. Provided applicable solutions, assessing cost and feasibility of system requests ensuring the plan supports both strategic and short term needs.
• Managed a team of 10+ onshore analysts and a team of 15+ offshore developers/testers.
• Organized and managed cross-functional project teams.
• Gathered business requirements from multiple business owners located all over the globe.
• Using the Microsoft’s XBUIT SDLC process developed the
• Vision & Scope
• Business Requirements
• Functional Specifications documents.
• Developed UAT test cases, and helped test team to create detailed test plans.
• Coordinated UAT with business users and resolved bugs/issues/concerns.
• Coordinated with test and development teams to resolved bugs in timely manner.
• Trained business users and apps support teams.
• Implemented Microsoft’s Privacy, Security, and SOX 404 requirements during the development software life cycle.
• Developed and maintained budgets up to 5M+
• Established milestones and identified project risks and made contingency plans throughout the life-cycle of the project.
• Created project plans, defined tasks, assigned resources and determined project dependencies
• Managed project teams, coordinated and resolved project issues
• Developed detailed communication plan.
• Made formal presentations at kick-off, pre-baseline, baseline, and Go/No-Go meetings

Confidential,Rome,GA

Tech Lead/ IT Project Manager

• Established collaborative relationships with customers, stakeholders, executive managements, and business leaders.
• Served as primary focal point for issue identification and escalation for production issues.
• Worked with end-users to troubleshoot problems, evaluated user-errors, functionality gaps, and application bugs.
• Maintained an issue log, and reviewed and updated it on regular basis.
• Created project charter and performed cost/benefit analysis.
• Developed scope and business requirements documents.

Confidential,Atlanta,GA

IT Project Manager

• Managed a very large enterprise-level project to implement Oracle ERP system for all GE Power System’s business units across North America and Europe. Managed the full-life cycle development from scope definition and requirements description through design, development, testing, and rollout in production environment.
• Organized and managed a cross-functional project team
• Managed a team of 20+ global development team (including an off-shore development team in India) of functional and technical analysts, consultants, and software developers
• Managed budget of up to $5. Controlled all project cost including budgeting, forecasting, and determining schedule and cost variances and reporting to upper management