SUMMARY:

• A distinctive and challenge - seeking individual thriving in changing environments to deliver increasingly complex initiatives for a national client base using strong project management, technical capabilities, problem resolution, and multi-level communication skills.

TECHNICAL SKILLS:

Applications/Tools:: BMC Remedy, Microsoft Office (Word, Excel, PowerPoint, etc.), Project Server, SharePoint, Jira, DocuShare, Confluence

PROFESSIONAL EXPERIENCE:

Sr. Project Management and Planning Operations

Confidential, Little Rock, AR

Responsibilities:

• Implement and maintain project management best practices
• Manage the overall planning and execution of the GTIMS implementation
• Develop and conduct training for system users of differing skill levels and backgrounds
• Program management to address scoping, sizing and definition of the GTIMS solution
• Lead teams to drive definition of scope, requirements, gap identification, etc.
• Serve as a subject matter expert as it relates to GTIMS internal development processes, metrics, team dynamics, risk mitigation, and industry best practices
• Provides guidance and applies expert level knowledge in areas such as conducting project risk assessment, requirements gathering, and lessons learned activities as it relates to GTIMS.
• Management of project Risks, Assumptions, Issues and Dependencies (RAID)
• Lead testing activities to ensure proper hardware/software installation and integration
• Collaborate with development teams to plan work efforts
• Define roles and functions that define permissions for each user/user type via rules development
• Establish standard operating procedures for GTIMS
• Drive decision making as well as make integral decisions across projects concerning GTIMS
• Excel in an environment of high uncertainty, ambiguity, and constant change
• Set and manage expectations with stakeholders as it relates to GTIMS
• Facilitate & drive project meetings
• Monitor effectiveness of the systems, servers, and software
• Manage relationship(s) with Business Owner(s) and Project Sponsor(s)
• Develop reporting to include statuses, cost estimates, resource allocations, etc.

IT Senior Scrum Master Project Manager II

Confidential, Little Rock, AR

• Implement and maintain project management best practices
• Oversee multiple projects spanning all phases of SDLC
• Delivers Operational Support Systems development and integration projects in conjunction with the delivery of internal customer solutions
• Program management to address scoping, sizing and definition of the solution and Operational
• Support Systems Development / Architecture for IT, Engineering, and Network Operations
• Lead teams to drive definition of project scope, budget, requirements, gap identification, etc.
• Ensure project business value is delivered
• Lead user acceptance testing
• Serve as a subject matter expert as it relates to internal development processes, metrics, team dynamics, risk mitigation, and industry best practices
• Provides guidance and applies expert level knowledge in areas such as conducting project risk assessment, requirements gathering, and lessons learned activities.
• Management of project Risks, Assumptions, Issues and Dependencies (RAID)
• Collaborate with development teams to plan out sprints
• Train teams new to agile scrum and project management processes
• Drive decision making as well as make integral decisions across multiple projects
• Excel in an environment of high uncertainty, ambiguity, and constant change
• Set & manage expectations with stakeholders
• Facilitate & drive project meetings
• Trusted advisor across all projects while working with multiple PMOs
• Manage relationship(s) with Business Owner(s) and Project Sponsor(s)
• Develop reporting to include statuses, cost estimates, resource allocations, etc.
• Promoted from IT Project Manager to Sr. Scrum Master Project Manager II

Customer Engagement Management Advisor II

Confidential, Conway, AR

• Coordinated and implemented the tasks relative to process revenue opportunities
• Managed relationships with customers, internal partners, and team members.
• Served as primary customer contact for server, storage and software configurations.
• Managed customer quotes to ensure all requirements for quote generation are handled to meet customer needs.
• Ensured that all interactions and transactions meet Customer Business Center (CBC) process and audit guidelines
• Took ownership to define customer needs and exercise sound judgment to implement solutions.
• Managed change in a constructive and positive manner.
• Maintained proficiency and currency on all applicable tools, products and service updates.
• Provided product, marketing and common technical information on HP product offerings and/or rder fulfillment programs as part of an account management team.
• Configuration and Quote Generation (hand selected as 1 of 2 to go to West and SLED)
• Configured HP products such as high-end servers and storage as well as software to complete formal quotations.
• Created system/solution configuration in Watson based on Siebel Service Request (SR) specifications.

Project Analyst II

Confidential, Little Rock, AR

• Project lead for Fraud department
• Collaborative effort to create integrated approach to identifying and mitigating risks both physical and data.
• Maintained vendor relationships
• Monitored procedures/projects in compliance with department standards
• Represented the Regions in company-wide projects/implementations meeting department and company guidelines
• Access and Identity Management for users
• Requirements analyst and Technical advisor for Regions
• Administered and maintained department systems and reporting
• Troubleshoot systems/technical issues with other carriers, internal/external groups or vendors
• Opened, monitored, tracked and root cause analysis for tickets in BMC Remedy ticketing system
• Tested and documented issues with all new client/software releases for system and servers
• Process improvement liaison
• Promoted from Port Support Coordinator