SUMMARY OF QUALIFICATIONS:

• An accomplished results - driven and respected senior level Project/Program Management, Service Delivery and Account Management Professional with extended experience and demonstrated ability of successfully managing complex deliveries of Operations, Infrastructure, Managed Services, IT, Telecom, Storage & Data Management, and Mobile/Wireless products, services and technology solutions to global commercial and enterprise customers, Tier 1 telecom carriers, and service providers.
• Experienced leader of cross functional teams, and direct reports distributed across multiple locations in the world, with proven track record as both manager and individual contributor.
• Recognized with an effective client facing talent to manage, and foster customer relationship.
• Individual with multi-cultural background and bilingual (Spanish-English) professional, process and quality oriented with acknowledge ability to get at the root of a matter, prescribe a solution and follow up until delivery or solution is completed successfully.
• Extensive domestic and international experience in managing and successfully delivering support, account management and services to North America, EMEA, APAC and Latin American accounts, partners, and clients.
• Proven proficiency in using PMP framework foundation in concert with ITIL IT Service Management practices, processes and functions to deliver high quality projects and services implementations to achieve customer’s business objectives and strategic goals.

SKILL SET AND AREAS OF EXPERTISE:

Functional Experience: Engineering Management Global Project/Program Management Project Management Body of Knowledge (PMBOK) Team & Resource Management Software Development LifeCycle (SDLC) Project/Program Delivery Life-Cycle Metrics and Measurements Change Control Management PM/PMO Process Improvement Managed Service Operations Infrastructure Managed Services Production/Operations Services 24-7-365 Service Improvement Plans Storage & Data Management C-Level interface & Client Facing Delivery Communication Budget P&L Mgmt. Account Mgmt. CSM

Industry Expertise: IT Telecommunications Wireless Billing Roaming Clearing and Settlement Mobile/Wireless Communications Voice Mail Systems SMS Mobile Data Mobile Instant Messaging (IM) Client & Portal certification System Manufacturing, Mechanical Installation and Certification Data management, assessment and transition strategy Storage implementations, architecture, configuration, performance, capacity planning and optimization Disaster Recovery & Data Migrations Technology Transition & Adoption HW Decommision Big Data

Technology: Global System for Mobile Communication (GSM) VPNs Networks Voice Mail SMS/IM MS-Project MS-Office & Windows Products MS Project Server MS SharePoint NetApp Networked-Attached Storage (NAS) and Storage Area Network (SAN) Software and Hardware Technologies NetApp Clustered Data ONTAP (cDOT/7-Mode/ONTAP 9) 7MTT Migration Converge Infrastructure (NetApp FlexPod, EMC vBlock)

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS:

Confidential

Sr. Program Manager

Westford, MA/Remote

Responsibilities:

• Delivery of Infrastructure as a Service (IaaS), Cloud Enterprise Onboarding & Infrastructure Managed Services (IMS) at Virtustream.
• Managing multiple Virtustream Enterprise Class Cloud Clients and delivery engagements as part of the Professional Services and PMO Organization supporting Commercial, Government and Channels clients.

Sr. Project Manager

• Short term contract consulting engagement as a Sr. Project Manager in the Wells Fargo Enterprise Technology Infrastructure organization to support a Technology Transformation project, called Project Reliance to implement and certify a new Enterprise Trader Voice Infrastructure and migrate users to the new Data platform.

 Program Manager

Waltham, MA/Remote

• Successfully managed all installed base transition assessment and strategy activities including cTAP promotions and tracking of installed base transition pipeline and tech refresh opportunities for the assigned G50 accounts, partners and reseller through effective Program Management and transition consulting services, which resulted in $5M booking over the fiscal year of 2017.
• Contributed to define and built the first cDOT Transition and Migration Plan, including staff planning and allocation for the initial transition engagement with Bank of America which resulted in this transition model plan being leveraged for other accounts and a promotion offer for me to move to the cTAP organization as a Transition Program Manager in July of 2015.
• Program managed all the moving parts of the GE cDOT Transition engagement where GE used a preferred migration services partner for their migration and greatly improved account-vendor-NetApp relationships by identifying business needs and technical requirements, financial options and addressing resources needs, escalations, and consulting support for technical challenges and inhibitors, along with implementing NetApp PM and cTAP best practices and providing major key selling and technical points and business cases for securing a StorageX purchase deal for GE. My team earned highly respects from the GE Account Team.
• Contributed to win a major Tech Refresh renewal deal for the Yahoo Account of $41M for Q3FY16 by providing cTAP assistance and successfully managing a dedicated team along with significant technical consulting services that played a direct and substantial role in this win, resulting in a very positive and long-term relationship Account-NetApp-Yahoo for future cDOT opportunities.

Sr. Program

Waltham, MA

• Over this period at NetApp I made significant contributions to the North-East Project Management office and Professional Services organization by mentoring, championing, leveraging and creating new PM artifacts/work products.
• Developed, implemented and managed successfully the overall Operational Stability and Transition Program and provided CSM and Program Management services for the Tier 1 CSC-Zurich Farmer Insurance Account to direct a dedicated NetApp residency team to transfer the support of 50 NetApp systems installed across the client’s datacenters in US and Canada to the client’s storage infrastructure team and to provide support for the day-to-day storage management and operational of their IT infrastructure projects.
• Managed a successful delivery for a Multi-Million dollars ($16M), Multi Datacenter Technical Refresh Program for Bank of America (BOA) for their internal cloud-based hosting environment known as CHP (The Compute Hosting Platform). The services included were: Equipment Staging, Pre-Build (Rack and Stack), Installation and Configuration, Data Migrations (VM, NFS, iSCSI), Disk Eradication, Decommission Services and Technical Consulting services on NetApp best practices.
• Directed successfully a Global SMOOS (Moose) Drive Remediation Program for Goldman Sachs US, EMEA and APAC and Marsh and McLennan (MMC) US, EMEA, APAC accounts to remediate the replacement of 1500 defective Moose Storage Disk Drives in their data storage infrastructure environments within schedule and zero defects.
• Increased revenue, won multiples re-renewals of services and made significant contributions to a multiple Data Center Storage Upgrade Implementation Program that started with a scope of 500GB, $2M and 1 year service engagement and turned into a multimillion dollar engagement of $22M, 2.7PB, Data Migrations over 3 years for the Grantham, Mayo, Van Otterloo & Co. LLC (GMO) global investment management account through successfully managing dedicated NetApp/Partners Professional Services.
• Managed a multivendor SAN Storage Proof of Concept (POC) 6-month project to evaluate EMC, Hitachi, IBM and NetApp SAN solutions that will best meet GMO’s business requirements for high performance databases, resulting in a win for NetApp Solution.

Sr. Project & Program Manager,

Wakefield, MA

• Managed on-time and on budget a large project roll out, of a time sensitive new application for Verizon Wireless (Confidential’s Visual Voice Mail). Turned around a very sensitive customer situation by effectively managing customers’ expectations, deliverables, and communications to calm down a very hostile situation, resulting in a 9 score out of 10 in the Event Driven Survey from the customer at the closure of the project and meetings client’s Time To Market service launch dates.
• Delivered successfully the first InSight Voice Mail System v3.7.5 installation in NA for Rogers Wireless to different regions in Toronto, Montreal, Vancouver and Calgary to support over 1 million Voice Mail Subscribers and meeting customer’s capacity
• Managed the delivery of projects/programs across the US, Canada, and Latin America of different sizes, scope and complexity related to Voice Mail (InSight/Trilouge) and Short Message Services (SMSC) products, installations and expansions, with teams of 10-80 resources, durations from 6 to 12 months and project/programs values between $1M and $15M dollars.
• Successfully turned around a very problematic operations service contract close to be cancelled with a client in Canada by effectively creating, implementing and monitoring a Service Improvement Plan for a vBlock administration and management 7x24x365 support resulting in a contract renewal for additional 3 years, $250K deal and receiving a recognition and becoming a strategic partner.
• Worked directly with the clients at various level of management and worked for Comverse Project Management Office (PMO) under PMI project management standards to develop programs/project plans, track execution, manage risks, report status, issues and results, and maintain projects financials (profit and loss - P&L) information.